The document discusses the integration of store and digital experiences to meet evolving customer preferences, emphasizing the role of artificial intelligence and big data in retail innovation. It highlights generational shifts in consumer behavior, noting that Gen Z will surpass Gen Y in influence over the next decade. The content underscores the importance of adapting retail strategies to accommodate these changes.

1. 11 1
PIPPAMark Teperson, CDO
Accent Group
RetailOasisBigBreakfast

3. Walmart CEO Doug McMillan
“the way customers want to live their lives today
brings the store & digital experiences together.”

4. one ^ experience
seamless

8. Simplicityon the front end
Sophistication on the back end

9. Artificial Intelligence
Big Data & Machine Learning

10. 2016
2017
2018
Artificial Intelligence
Big Data & Machine Learning

11. Optimise for today, Invest for tomorrow
innovation elevationnot just

13. Amazon Books - University Village
Data Drives Curation Destination & Discovery UGC & Visual Merchandising

14. Population
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
Year
FY12 FY14 FY16 FY18 FY20 FY22 FY24 FY26 FY28 FY30 FY32
Next 5 Years
Gen Y leading
10 - 15 Years
Gen Z overtake
Gen Y
5 - 10 Years
Gen Y leading
Last 5 Years
Gen Y overtake
Boomers
Generational change in Australia next 15 years
GenZ (’96-24)
GenY (’77-’95)
GenX (’55-’76)
Baby Boomer (’46-’54)
GenAlpha (post 2024)
Builders (pre 1945)

16. Thank You
Level 4, 1a Rialto Lane, Manly NSW 2095 retailoasis.com@retailoasis