Retailing involves the sale of goods and services to consumers for personal use. The top ten largest retailers in the United States are led by Walmart, with supermarket and department stores making up many of the other spots. Retail in India is a large and growing industry, with various formats like malls, specialty stores, discount stores, and department stores emerging. New retail chains in India first emerged in the 1990s, shifting from manufacturers to pure retailers, and growth has continued with the emergence of shopping centers and hypermarkets.

1. INTRODUCTION 2 RETAILING

3. Examples of Retailers . . .

4. Retail Shops . . .

6. The 10 Largest Retailers in the United States Supermarkets Safeway 10 Department stores, specialty stores Sears 9 Home centers Lowe’s 8 Drugstores Walgreens 7 Supermarkets, drugstores Albertson’s 6 Membership clubs Costco 5 Full-line discount stores, supercenters Target 4 Supermarkets, convenience stores, jewelry stores Kroger 3 Home centers, design centers Home Depot 2 Full-line discount stores, supercenters, membership clubs Wal-Mart 1 Main Emphasis Company Rank

7. Retail Process POS ERP Reports & Transactions

13. Manufacturer’s Perspective Retailers are part of the distribution channel

14. A Typical Channel of Distribution Manufacturer Wholesaler Final Consumer Retailer

15. The Retailer’s Role in the Sorting Process

19. Retail Strategy Location Store Design & Display Pricing mixing Customer service Merchandise Assortments

21. “ Pay Less + Expect More ” at Target

23. Applying the Retailing Concept Customer Orientation Coordinated Effort Value Driven Goal Orientation Retailing Concept Retail Strategy

24. Eliminating Shopper’s Boredom

26. How Retailers Add Value . . . The value of the product and service increases as the retailer performs functions. Doll is developed at manufacturer Doll is developed in several styles Doll is offered in convenient locations in quantities of one Doll is featured on floor display Doll can be bought on credit or put on lay away

29. Intratype Competition It occurs when two or more retailers of the same type, compete directly with each other for the same households.

32. The Retail Life Cycle Market share or profit Early growth Accelerated development Maturity Decline Value-retail stores On-line retailers Single-price stores Warehouse clubs Fast food outlets Convenience stores Supermarkets Department stores Catalog Retailers Malls (?) General store Factory outlet stores Profit Market share Single-brand stores

33. Future Changes in Retail Nonstore Retailing New Retail Formats Integration of Technology Heightened Global Competition Increased use of Private Labels

34. E-tailing Catalog Sales Direct Selling Non store Retailing

35. Liquidators Recycled Merchandise Retailers Super centers New Retail Formats

36. Creation of New Retail Formats Greater Diversity Increased Rate of Change Heightened Global Competition

37. Customer Satisfaction Customer Management Supply Chain Management Integration of Technology

38. M.RAVISHANKAR MBA(AB) 2008-2010 Batch NIFTTEA KNITWEAR FASHION INSTITUTE TIRUPUR [email_address]

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