Luz Elisa Quiñones is seeking a responsible position with opportunities for advancement. She has almost 20 years of experience in communication, customer service, and research. Her background includes improving productivity, achieving goals, and handling sensitive information. She is skilled at developing databases, creating individual plans, supervising departments, and solving customer issues. Her resume lists employment history from 2014-2016 as a service technician, 2003-2010 as a counsel specialist, and 1998-2003 as a traffic coordinator and customer service specialist. She has a Master's degree in Criminal Justice and a Bachelor's degree.
Excellent skills in consultative selling methods, techniques with strong negotiation and closing capabilities.
Proven ability to effectively manage and grow sales in a large geographic territory by building strategic relationships with key customers and industry thought leaders.
Well-developed communication skills; equally comfortable and credible operating at the C-level and with entry-level personnel.
Quickly develop rapport and effectively employ customer’s relationship management skills.
Increase sales revenues and profit margins by rapidly identifying customer goals and priorities. Develop and present compelling value propositions consistent with customer strategic direction.
Considerable technical depth can easily learn new products, and highly technical specifications.
• Territory & Account Management
• Customer Relationship Management
• Strategic/ Critical Thinking Skills
• Consultative Solution Selling
• Expanding Sales Opportunities
• Business Development
• Quality Assurance/Quality Control
• Time & Resource Management
• Presentation & Negotiation Skills
• Team Building & Leadership
1. Luz Elisa Quiñones
106 Parque Juliana
Carolina, PR 00987
(787) 299-6972
elisaquinonesmachado@gmail.com
OBJECTIVE
Seek responsible position with growth-oriented and progressive organization offering opportunity for
advancement based upon achievements and contribution to goals setting.
SUMMARY PROFILE
High-energy results-oriented professional with almost 20 years of demonstrated experience in the
communication, customer service and research fields. Savvy troubleshooter with attention to details and
ability to work effectively in a fast-paced workplace. Strong background in the execution of objectives for
improving productivity and achieving goals set to meet customers and operational challenges. Cautious
handling sensitive/confidential information. Noted skills with interpersonal relations and in adapting self to
meet different people’s needs.
QUALIFIED BY:
• Designed and developed a full customer’s data base to better organize and manage the penal population.
• Drive institutional accomplishments by developing individual plans for each customer with all governmental
agency assigned, assuring timely implementation and control.
• Created and prepared workshops on self – esteem management, among others.
• Interviewed, counseled and referred high risk teenagers to different governmental agencies for help
including job placements and psychological help.
• In charge of supervising and assuring that deadlines were met within Sales, Production and Technical
departments.
• Interacted with customers (internal and external) to ensure understanding of their expectations and
achievements of their satisfaction of products and services.
• Developed and completed action plans for services productivity and customer-service standards.
• Managed effectively all aspects of inventory of audio and recording equipment for the company.
• Supervised and approved the audio/recording final product to be installed in the customer’s office.
• Coordinated day-to-day office operations and technicians service routes for all services requests.
• Handled and solved with optimal results all customers’ service calls and complaints.
• Demonstrated records of high performance standards including attention to deadlines.
EMPLOYMENT HISTORY
2014 – 2016 Departamento de Corrección y Rehabilitación, Río Grande, PR, Service Technician
2003 – 2010 Oficina de Asuntos de la Juventud, Santurce, PR, Counsel Specialist
1998 – 2003 Hold Smart, Santurce, PR, Traffic Coordinator/Customer Svc. Specialist
2. Luz Elisa Quiñones Machado
Resume | Página 2
EDUCATION
2008 Master of Arts, Major: Criminal Justice, Interamerican University of Puerto Rico, Río Piedras, PR
1994 Bachelor of Arts, University of Puerto Rico, Río Piedras, PR
SKILLS
• Bilingual- Spanish and English; communicate well verbally and written
• Computer literate: Windows XP/8/10, MS Office, Outlook,
• Great people skills (ability to listen, empathize, and negotiate)
• Well-organized and enjoy problem-solving
• Fast lerner
REFERENCES
Will be furnished upon request.