1. LAURIE R. STOTT
164 Gifford Street ▪ Norwich, CT 06360 ▪ 860-237-1546 ▪ lauriestott@outlook.com
~ GOAL-ORIENTED TEAM PLAYER OFFERING EXTENSIVE CUSTOMER SERVICE AND SALES EXPERIENCE ~
■ Cash Handling ■ Marketing ■ Public Speaking
■ Customer Service ■ Networking ■ Staff Training
■ Management ■ Promotions ■ Sales
PROFILE
Trustworthy and results-oriented professional with diverse experience working in banking and retail sectors. Keen ability
to multi-task, achieve goals and implement creative problem solving strategies. Excellent customer service aptitude.
Outstanding interpersonal and communication skills; maintain composure when working with difficult customers. Team
player; easily establishes rapport with clients and co-workers. Proficient in banking software including Miser, Ampersand
and Argo. Familiar with Microsoft Word and the internet. Associate of Science Degree.
EMPLOYMENT HISTORY
Service Associate (Teller) Liberty Bank, Norwich, CT 2013 – 2014
 Processed online banking transactions in high-volume office, averaging 200-300 customers per day
 Analyzed customers’ needs and identified appropriate products and or services
 Provided consistent high level of customer service to ensure satisfaction
 Settled ATM, balanced general ledger accounts, balanced vault daily
 Adhered to cash level standards and shipped/ordered money accordingly on weekly basis
Esthetician/Department Lead Elizabeth Arden Spas, Red Door, Mystic, CT 2010 – 2013
 Sold appropriate add-on services and retail products maintaining 30% service-to-retail product ratio
 Instructed, motivated and evaluated team of six staff members
 Participated actively in annual training summit, discussed current industry trends, technology and staff
development methods
 Performed wide variety of facial services in high-end spa environment
Esthetician/Makeup Artist Eastern Connecticut Dermatology, Groton, CT 2008 – 2010
 Assisted in medical spa start up
 Interviewed vendors and selected products for spa use
 Developed brochures, menu protocol, and office signage; created eye-catching product displays
 Marketed products and services to patients via in-person introductions
Owner/ Technician The Good Face Place, Niantic, CT 2007 – 2009
 Marketed business to existing salon clients
 Networked with area business, organizations, participated at local community events to promote services
 Developed marketing material including brochures, signage, spa menu and advertising materials
Instructor Brio Academy of Cosmetology, Willimantic, CT 2007 – 2008
 Instructed 600-hour course in Esthetics
 Evaluated students’ progress, identified corrective actions
 Developed and implemented daily curriculum and related activities to provide students with optimal education
Assistant Manager Peoples United Bank, East Lyme, CT 2004 – 2007
 Rapidly promoted through positons of increased responsibility: Teller, Management Trainee, Assistant Manager
 Motivated, trained and mentored team of four to six representatives to meet and exceed aggressive sales goals
 Achieved operational excellence thru implementation of successful customer service and banking strategies
 Visited prospective businesses to promote Bank’s business products and services
 Telemarked existing clients to retain and expand banking relationship
 Actively participated in CRA initiatives
 Managed operations to ensure adherence to stringent audit and security standards
EDUCATION
ASSOCIATE OF SCIENCE DEGREE, BRIARWOOD COLLEGE, Southington, CT