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Neil Macalinao updated
- 1. B A SI C Sex: Age: Birthdate: I N F O R M A T I O N : M 28 23/07/1988 Birthplace: Nationality: Manila Filipino Neil Leynard Verunque Macalinao A D D R E S S : Flat 216 Al Safiya Bldg, Hor Al Anz, Deira, Dubai, United Arab Emirates +971556807710 leynardmacalinao@gmail.com C O N T A C T D E T A I L S : C A R E E R O B J E C T I V E To enhance my knowledge and skills in the chosen field of work and to broaden my future prospects thus creating a stable platform that would give me a professional growth and job satisfaction * Reference persons and their contact details are available upon request. W O R K E X P E R I E N C E MERCHANDISER/SALES REPRESENTATIVE (December 2014 - Present) Al Mashreq International LLC Dubai, UAE • Assigned - Main area: Hyperpanda; Reliever at Carrefour – Deira City Center, Mall of the Emirates, Mirdif City Center, Madina Mall • Receiving of delivery at receiving area and displaying the items once received • Price tagging, Bar-coding, and labeling of items • Checking of stocks in the warehouse • Responsible for the displaying and arranging of items if there’s a promotion • Setting up of tarpaulin and display/sales materials • Communicating with the supervisor regarding the Local Puchase Order • Answer customers’ questions about products, prices, and availability. • Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations. • Resolve customer complaints regarding sales and service. • Invoicing of products sold to customers. • Merchandise and stock product on displays, and stock room. • Deliver products to customer. • Keep stockroom clean and counter areas organized and presentable. • Conduct inventory of products and inventory scanning. • Responsible for the totaling of sales per day and products sold. • Ensure and certify that the assets on the list supplied by the asset management unit are accounted for • Advise the accounting office of any assets that are obsolete, unused or missing and need to be written out of the record • Ensure that missing assets are noted and action is taken to locate them • Ensure the correctness of details of entries listed Other tasks assigned by manager. Medical Representative (June 2011 –July 2014) Globo Asiatico Enterprises, Inc. East Diliman, Quezon City • Persuading doctors, medical staff, and professionals to buy the product • Be informed of the products specifications and information • Promotes and market company’s product • Maintain key customer relationships and develop strategies for expanding customer base. • Assists in the development and implementation of marketing plans as needed • Maintain accurate records, including date and contact information of doctors contacted for future sales purposes. • Attend company meetings. • Prepares sales report • Followed up on all prospects and possible leads as directed by seniors • Worked closely with Regional Manager and Global Training Manager to report customer feedback • Maintained good relationships with medical and administration staff UAE Driver’s License No.: 3679832
- 2. S K IL L S Customer Service Representative (June 2009 – June 2010) Teletech Customer Care Management Phils Inc. Robinsons Place Novaliches, Quezon City • Built and maintained enduring customer relationships to boost sales and generate repeat business. • Responded to telephone inquiries and provided quality service to prospective and existing customers and associates inquiring about the availability of products or status of orders. • Provided customer additional information or explains services. • Listened attentively to caller needs to ensure a positive customer experience. • Accessed electronic and paper cataloging systems to look up product information and availability. • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. E D U C A T I O N TERTIARY BACHELOR OF SCIENCE IN MARINE ENGINEERING Philippine Marine Institute 2010-2013 BACHELOR OF SCIENCE IN NURSING La Consolacion College Manila 2007-2009 BACHELOR OF SCIENCE IN NURSING Far Eastern University 2005-2007 SECONDARY Holy Child Academy Novaliches, Quezon City 2001-2005 TRAINING ATTENDED AutoCad 2014 with Color Rendering 70hrs Microcadd Institute Co. July 2014 Basic Safety Training Southern Institute of Maritime Studies March 2013 Enhance Customer Service Skills Teletech, Robinsons Place Novaliches February 2011 Customer Service Training Teletech, Robinsons Place Novaliches August 2010 • Product Knowledge •Strong communication skills • Computer literacy • Results oriented • Has good negotiating skills • Customer Relations • With initiative and integrity • Cross Selling Strategies • Strong follow-through and interpersonal skills • Demonstrated ability to work under pressure with minimal supervision. • Good team approach • Willingness to work with people • Reliable • Open to continuous learning • Ability to adapt to changing environment. Administrative Assistant (July 2010 – May 2011) N. Reyes Builders & Services Novaliches, Quezon City • Answered, screened and transferred inbound phone calls • Received and directed visitors and clients • General clerical duties including photocopying, fax and mailing • Maintained electronic and hard copy filing system • Resolved administrative problems and inquiries • Prepared and modified documents including correspondence, reports, drafts, memos and emails • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors • Maintained office supply inventories