Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
Consumer Products Specialist with emphasis on sales, marketing, merchandising and building plans that energize, excite and engage the consumer - Enthusiastic team player, willing to take on added responsibility to meet the corporation's goals.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
Kholofelo is responsible for coordination of all projects and has managed projects for clients such as Society for Family Health and the World Bank. As a project coordinator, Kholofelo has extensive experience in managing youth-led projects focusing on adolescent girls and young women.
She served as a Marketing and Recruitment officer for a private FET College. Among the list of her duties was to nurture, develop and maintain relationships with the organization’s clients. She was also responsible for research, preparation and carrying out work preparedness workshops with learners prior to placement with industry partners for workplace training and mentoring learners and monitor learners’ progress while on workplace training.
Kholofelo was responsible for the design and maintaining of all Marketing Strategies and plans as well as overseeing these plans.
1. Reina Irizarry-Medina
324 French Street, Hammonton NJ 08037
609-674-4659 (Cell Phone)
609-704-5577 (Home)
ririzarry718@hotmail.com
Objectives
An extremely dependable professional with over 16+ years of experience of providing excellent customer
service in a multi-tasking environment seeking a position as a team-player in a people-oriented
organization where I can use my experiences and capabilities to its fullest potential to help the
organization achieve its goals.
Skills
Bilingual, fully fluent in Spanish and English.
Excellent oral and written communication skills.
Knowledgeable computer skills, Power Point, Microsoft word and Publisher.
Great telephone skills
Strong interpersonal and analytic skills.
Strong banking concepts.
Ability to work in a fast paced environment.
Experience
Sales and Service Specialist-Teller
Bank of America - Hammonton NJ
2007 – 2015
• Process standard teller transactions for customers
• Provided bi-lingual customer support for high-volume branch
• Executed financial transactions according to bank policies and procedures.
• Executed bank policies for secured safe deposit boxes.
• Redeemed U.S. savings bonds applications to the Federal Reserve as needed.
• In depth knowledge of examining instruments for endorsements and verification purposes.
• Opened/closed accounts including checking, savings, money Market, certificates of deposit.
• Hands on experience in providing exceptional customer service and resolving clients’ accounts
issues.
• Responded to customer inquiries, complaints and comments on a daily basis.
• Trained to process proof work through remote scanner.
• Processed data entry to update client files.
2. • Reviewed and verified transactions to ensure proper processing according to established quality
standards.
• Provided navigational assistance with online and mobile banking.
Academic Advisor
Community Advocate/Hispanic Outreach
ASPIRA Inc. of NJ – Vineland NJ
2001 – 2007
• Planned events, training and activities of more than 200 youths in a Work
readiness/Leadership program.
• Educated and developed youth leadership.
• Presented workshops on self-awareness, responsibilities and the skills needed for leadership
and an appreciation for their cultural heritage.
• Safely supervised and provided emotional support to troubled teens.
• Prepared and presented workshops for youth planning to attend college.
• Develop presentations for work readiness skills including resume writing, interviews, filling
out job applications and job placement.
• Organized the preparation of community events, such as fundraisers, food drive, youth
awareness day, awards ceremony for students, youth leadership convocation at Rowan and
educational trips to various universities.
• Maintained records and rosters for all clients.
• Assist clients with resume writing, job applications and Job placement.
• Referred TANF and post TANF clients to Board of Social Services for assessment of
supplemental services and community programs.
• Assisted in increasing caseload of 150 clients to 250 in a year.
• Helped in preparing and organizing several health and job fairs to increase recruitment and
help the community.
• Implemented program for community services help.
Customer Service Manager
Wal-Mart – Hammonton NJ
1999 – 2001
• Expedited communications between upper level management and general personnel.
• Managed electronics department.
• Supervised front desk and ten cashiers.
• Handle customer complaints.
• Managed all money and registers throughout the store during shift.
Education
Accounting/Money management
• Certified Certificate/40 hour course
3. Mental Health and HIV
• Training attended (10 hours)
Managing Boundary Issues in Working with HIV/AIDS Patients
• Training attended (10 hours)
Hammonton High Graduate - 1975