This document is a resume for Dawn Rivera, who has over 15 years of experience in human resources and recruiting management. She holds a Master's degree in Business Administration with a specialty in human resources and a Bachelor's degree in Global Business with a specialty in marketing. Her resume outlines her relevant work history, including current roles as an international enrollment counselor and recruiter at Grand Canyon University, and previous roles in human resources, recruiting, and operations management for various companies. She possesses strong skills in areas such as strategic planning, networking, team building, negotiations, and computer proficiency.

1. Dawn Rivera, BS, MBA,
Cell: (480) 760-3996
Email: renerivera1204@yahoo.com
HUMAN RESOURCES/RECRUTING MANAGER
PROFESSIONAL SUMMARY
• Strategic Planner/Decision Maker
• Successful Networking Skills
• Strong Team/Relationship Builder
• Experienced Negotiator/Contract
Management
• HR & Employee Relations
• Agency Recruitment (15 years)
• Financial Management
• Operations/Administration
EDUCATION:
• MASTERS BUSINESS ADMINISTRATION (Specialty in Human Resource
Management) University of Phoenix, 2012
• BACHELOR OF SCIENCE (Global Business, Specialty in Marketing)
Arizona State University West 1999
SKILLS:
• Computer Proficient (Microsoft Office, Internet, E-mail, QuickBooks, etc.)
• Various HR software’s such as PeopleSoft and staff performance appraisals, and databases, etc.
• Fully Bilingual (English/Spanish). Extensive experience with different cultures & backgrounds.
LICENSES:
• Notary Public (Commission # 263529) Expires August 26, 2018
• Working on my SPHR Certification
MEMBERSHIPS:
• Arizona State University Alumni
• University of Phoenix Alumni
VOLUNTEER WORK:
• World Marriage Encounters
• Volunteer at St. Anne Food Bank
PROFESSIONAL EXPERIENCE:
Grand Canyon University, Tempe, AZ 08/2015-Present
International Enrollment/Counselor/ Recruiter
• Couching and Recruiting Candidates seeking to reach educational goals through the enrollment
and admissions process.
• Conduct New Student Orientations and Training for all degree programs.
• Align candidates that meet employer and business partners needs in the job market upon
graduation.
• Successful in providing excellent customer services, retention and servicing New Clients and
Students.
• Monitoring student progression and growth path during the academic programs aligning and
preparing candidates for the competitive job market.
• Successfully handle high volume of calls, emails, and customer/student request. Enjoy working in
an extremely fast pace and stressful work environment to meet client and company goals.
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2. Dawn Rivera, BS, MBA-Continue
3R Construction Group. LLC 12/2012-08/2015
Partner/Operations & Human Resources/Recruitment Manager
• Created and implemented new operational processes, policies, procedures and guidelines for staff
and Management.
• Recruit and forecast staffing needs according to the demands of the company and projects.
• Prepare budgets and maintain expense control for the department.
• Employee relations, negotiations, benefits control, training and payroll.
• Responsible for HR Management and administration of the department.
• Ensure compliance with Federal, State and local employment laws. Compensation and Benefits
coordination. Workers Compensation Management.
University of Phoenix, Phoenix, AZ 08/2010-12/2012
International Enrollment/Counselor/Recruiting Executive
• Couched and Recruited students on how to reach educational goals aligned to the market needs.
• Recruited international and domestic students through the enrollment and admissions process.
• Conducted new client orientations and training for all degree programs.
• Exceeded and meet monthly enrollment projections established for international enrollment
executives.
• Promoted within a year to enroll exclusively into master exclusive programs for executives,
CEO’s, and CFO’s.
• Successful in providing excellent customer services, retention and servicing new students and
clients.
• Monitoring client progression and growth path during the academic programs to meet job market
needs and standards.
Rivera Framing, LLC, Gilbert, Arizona 03/2004-08/2010
Human Resources/Recruiting Manager-Operations
• Increased staff performance with training and motivational incentive programs.
• Recruited and developed new processes to staff properly according to the demands of the
company.
• Worked on creating and implementing new operational processes, polices, procedures and
guidelines for staff and Management.
• Exceeded profit margins and goals annually. Prepared budgets and maintained expense control for
each project ensuring budgeted profit level.
• Sales/Marketing efforts. Building internal/external relationship with sub’s and city authorities.
Successful negotiations efforts and experience.
• Trained foreman and staff in the field reducing onsite injuries by 90%.
• Planning and implementation of residential designs and execution of rehab and new construction
projects.
Tandem Staffing, Mesa, Arizona 01/2000-03/2004
Human Resource/Recruiting Manager-Operations
• Successfully implemented new policies and procedures increasing staff performance and client
satisfaction.
• Created new programs that increased trust and team building between sales, operations, and
clients.
• Achieved budgeted goals and increased sales by 125%. Created yearly budgets and maintained
expense control ensuring expected profit levels.
• Achieved reducing injuries by 90%. Toured facilities ensuring proper safe work environments.
• Sales calls and visited clients to discover new opportunities. Build client relations.
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3. • Ensure Federal, State and local employment laws compliance. Compensation and Benefits
Coordination.
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