Garth Flynn is seeking a position as a warehouse worker where he can utilize his 9 years of customer service experience and education. He has a Bachelor's degree in Sociology/Equity Studies from University of Toronto and a diploma in Human Resources from George Brown College. His experience includes roles as a Shipping/Receiving Clerk and Warehouse Clerk where he inspected goods, packed shipments, answered inquiries, and lifted heavy equipment. He also has experience in customer service roles as a Server/Bartender and Customer Service Representative where he ensured high customer satisfaction and adherence to policies/procedures.

1. GARTH FLYNN
608 -261 Jarvis Street
Toronto, Ontario
M5B-2N9
Telephone: (647) 992-8422
Email: garthflynn24@yahoo.com
Objective:
Seeking a position as a warehouse worker, where my extensive experience will be further
developed and utilized. To be employed in a position where a strong sense of
responsibility, superior work ethic, energy, drive, initiative and excellent communication
skills are considered assets.
Education:
University of Toronto (2012)
Bachelors of Arts and Science Degree in Sociology and Equity Studies
George Brown College (2005)
Diploma in Human Resources
Summary of Qualifications:
• Nine (9) years of customer service experience, working in a high volume, high
stress environment.
• Excellent ability to communicate orally and in writing, to effectively present
ideas, facts, recommendations and reports.
• Excellent interpersonal skills; able to work effectively with people at all levels
and of various backgrounds.
• Highly organized, service oriented, efficient and resourceful.
• Able to prioritize and to delegate responsibility.
• Skilled at working independently and able to multi-task with accuracy.
• Conflict resolution and problem solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher & Outlook).
• Smart Serve Certification.
Professional Experience
Shipping and Receiving Clerk
National Tire Distributors August 2015-Present

2. • Inspecting and verifying incoming goods against invoices or other documents.
• Recording shortages and rejecting damaged goods.
• Packing goods to be shipped and unpacking goods received.
• Handling general and customer returns.
• Ability to complete physical tasks.
• Knowledge of the RF Scanner.
• Knowledge of courier software, Loomis, Purolator and UPS.
• Maintaining clean orderly shipping and receiving area.
Warehouse Clerk
Interactive Freight and Warehousing Inc., Sept 2014-Jan 2015
• Responsible for billing invoices for customers and freight forwarders.
• Liaise with freight forwarders to ensure that orders are accurate and delivered in a
timely manner.
• Answered customers’ inquiries about their freights.
• Entered information from air waybills into the data systems to inform freight
forwarders of pending customer’s orders.
• Lifted heavy equipments weighing over 50 lbs.
• Ability to work in a fast paced environment.
• Conducted quality review to ensure that all requisite standards are met.
• Kept records of all documentations relating to dispatch and goods received.
• Carried out all tasks as assigned by the warehouse manager/supervisor.
• Adhered to the company’s policies and procedures.
• Performed all other tasks as assigned.
Diner’s Corner Restaurant
Toronto, Canada.
Position(s): Customer Service/Server; Bartender January 2013 – September
2014
• Prepared tables for meals, including setting up items such as linen, silverware and
glassware.
• Escorted customers to their tables.
• Presented menus to customers and answered questions about menu items.
• Responsible for promoting appetizers and specialty items to the company’s
customers.
• Wrote customer’s food orders on order slips, memorized orders, entered orders
into the computers for transmittal to kitchen staff.

3. • Brought wine selection to tables with appropriate glasses, and poured wines for
customers.
• Responsible for the support of customer needs and concerns and providing instant
solution.
• Recorded queries and concerns in suitable database.
• Utilized outbound calls to acquire customer feedback, in order to improve the
services of the company and to maximize customer satisfaction.
• Successfully handled and supervised all customer complaints – both in person and
via telephone.
• Provided catering services to multiple customers.
• Informed customers of daily specials.
• Provided customers with information about local areas, including giving
directions.
• Checked patron’s identification to ensure that they meet the minimum age
requirement for alcohol consumption.
• Checked with customers to ensure that they are enjoying their meals and promptly
address their problems.
• Cleaned tables or counters after customers have finished dining.
• Performed cleaning duties such as sweeping and mopping floors, vacuuming
carpets, tidying up server station, taking out trash or checking and cleaning
bathrooms.
The Landmark Hotel March 1993 - 2000
London, England.
Position: Customer Service Representative and Stock clerk
• Responsible for the supervision of ten (10) staff employed as waiters and servers
all providing customer relations.
• Improved customer retention, based on customer feedback, through the
development of new policies and procedures.
• Greeted guests with the highest level of enthusiasm.
• Performed weekly sales report/forecast for the management team.
• Maintained complete current and accurate inventory records.
References
References are available upon request.