Silvana Gaglioti is seeking a career that utilizes her skills and offers opportunities for growth. She has over 20 years of experience in office management, accounting, and customer service in industries including dental, construction, and food service. Her experience includes managing front office operations, billing insurance, scheduling appointments, and using software such as QuickBooks, MS Office, and various practice management systems. She aims to leverage her certifications in medical coding, nutrition, and other skills into a new career opportunity.

1. Silvana Gaglioti
PO Box 5442, Concord, CA 94524 (925) 521-4930 Smilessmg@yahoo.com
Objective
To secure a career, utilize my skills, and offer opportunities for growth and learning.
Summary of Experience
• Certifications in Medical Coding, Brain Health and Nutrition.
• The last four years have been in a Painters & Drywall Local Union as a Financial
Secretary, managing front office operations: working closely with contractors,
assisting members with fulfilling apprenticeship school requirements, dispatching
members, assisting with job placement, grievances, death claims, answering
multiple phone lines, member payments, paying bills for the Local, ordering
supplies, filing, data input, responsible for preparing reports for audits, corporate
and Local Union meetings in a meticulous manner . Proficient in their FileMaker Pro
& IMS software.
• 10 years in the dental industry with experience working in dental insurance firms to
managing front office staff and operations in small to large dental offices. 4 years of
dental office management with responsibility for office staff and front office
operations: insurance billing, cash flow, patient payment arrangement/contracts,
patient explanations of treatment plans and options, appointment scheduling, filing,
charts, data input, mail, and supply inventory/ordering. Proficient in billing
operations for PPO, HMO and MediCal with dental office management software
such as Ortho II, FPC and other customized commercial software for office
management
• Proficient in MS Word, MS Excel, Outlook email, and QuickBooks
• Bilingual in English and Spanish, excellent communication skills
• Ability to develop a rapport and work well with patients, contractors and co-workers
• Self-starter with ability to manage work with a minimum of direction
• Reliable, detailed, and thorough, ability to work in a fast paced environment, multi-
task, learn quickly and enjoy seeking out new opportunities to learn
Work Experience
Front Office Administrative/Financial Secretary- Local Union 741 May 12 – Feb 16
• Worked alongside with the Local Business Agent, assisting with meetings, daily
agendas and reports
• Responsible for all administrative duties, including dispatching members,
assisting contractors find qualified members for projects, filing, ordering supplies,
signing up new members, reporting members to the International for capita
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2. payment, preparing detailed, accounting reports, member payments, collections,
paying office bills, accounting in QuickBooks, entering all necessary data into the
computer, managing two office software programs, and grievances
Supervisor – Fresh Choice Jan 11 – May 12
• Managed 6 to 10 employees and employee schedules
• Managed revenue, daily cash flow, ordering food, inventory to meet weekly goals
• Experience in hiring and training employees with preparation and managing of
food, meeting the requirements of daily tasks, cash managing and reports,
nutritional information on food products and labeling, using special equipment
and safety
• Organized meetings for a baseline, compose ideas for more revenue and set of
values
Front Office Administrative Assistant- Dr. Dixon Taylor June 07 – June 10
• Managed appointment scheduling and patient clientele
• Managed cash flow to meet weekly goal
• Responsible for all administrative duties, including pulling charts, filing, progress
reports to general dentists, following up with patient referrals, broken appointments,
ordering supplies, new patient exams and entering all necessary data into the
computer
• Proficient in Ortho II dental office management software
Front Office Administrative Assistant- Diablo Valley Dental Nov 04 - Nov 06
• Managed high call volume and patient clientele
• Managed production and appointment scheduling
• Responsible for billing claims, collections, and posting payments
• Responsible for specialty referrals and specialty claims, held an excellent rapport
with specialty offices and patients
• Proficient in FPC dental office management software
Business Manager- Netcare Dental Services June 01 - Nov 04
• Managed two employees, patient cliental and grievances
• Scheduled employees work schedule and ensured labor profitability
• Facilitated daily accounting and collections
• Treatment coordinating and managed scheduling for production
• Responsible for billing claims and posting payments
• Responsible for inventory and ordering supplies
• Worked with Indemnity, HMO, and MediCal insurances
Other job experience in assisting with managing a family owned restaurant, retail, banking, real estate
and sales over the last 20 years.
Education
High School Diploma from Antioch High School 1993, Antioch, California
• Currently enrolled in online classes for refresher courses and to pursue a degree in
health and science, business management and accounting
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