1. Luis Roberto Herrera Luna
Address: Tijuana Baja California, México
Mobile Phone: 664-345-4047
Email: rherreracyr@hotmail.com
SUMMARY
Bilingual professional with strong experience on Program Management and Supply Chain areas; ability to perform
multiple task in a dynamic environment, self-directed, organization, planning and control abilities, skills to develop
detailed timeline schedule to define milestones and deadlines for NPI projects, ability to coordinate and lead customer
focus teams as well as new product introduction activities, good attitude to face problems and find solutions, very
hands-on & team player, leadership and accountability for performance of business.
EDUCATION
Industrial Engineer.
Instituto Tecnológico de Tijuana
PROFESSIONAL EXPERIENCE
Neo Technology Solutions - Tijuana Jan 2014 – To date
Sr. Program Manager
Responsible for customer care and developing business relationship as well as new products introduction process,
coordinate Operations, Engineering and, Supply Chain teams to achieve customer expectations/requirements; increase
revenue, launch new products in a timely matter and commit customer satisfaction.
• Customer Interface focal point and main contact
• Facilitate communication both internally and with the customer
• Manage Customer Sales Forecast and monitor CFT activities to accomplish projected revenue
• Coordinate and manage major tasks of new product development, driving team members to achieve project
scope and customer requirements covering cost, quality and manufacturing process accordingly.
• Works directly with customer in order to identify new product requirements and documentation need it to start
development process.
• Responsible for managing all phases of a project until is transferred to mass production.
• Prepare detailed project schedule/timeline to define milestones and major task for each project.
• Prepare and provide to customer quotation for project expenses as well as any extra cost incurred as expediting
fees or additional requirement from the original project scope.
• Lead a customer focus team ensuring deadlines are achieved accomplishing customer commitments.
• Coordinate all team members to achieve project objectives in time accomplishing customer requirements.
• Lead follow up meetings with CFT members to review project progress and solve any possible issues that put
on risk committed delivery dates with customer.
• Prepare and present project status to customer and upper management.
• Coordinate Quarterly Business Reviews with the customer
• Lead weekly meetings with customer and global account manager to present project status reviewing any major
issues that put in risk the product development and target dates.
• Lead NPI closure/transfer meeting and lesson learned exercise to disseminate knowledge.
• Manage E&O with customer
• Coordinate with Supply Chain End of Life process

2. Suntron / Benchmark - Tijuana Dec 2009 – Dec 2013
Sr. Program Manager
Responsible for customer care and developing business relationship, coordinate cross functional team (CFT) activities
to increase revenue, profitability, cash flow, quality, and customer satisfaction
• Customer Interface focal point and main contact
• Responsible to brings customer concerns and issues, speaks for the customer in internal meetings as the voice
of the customer
• Facilitate communication both internally and with the customer
• Maximize customer satisfaction
• Responsible for tracking relevant metrics and drive action items based on results, ensuring revenue, margin,
cash flow, and inventory goals are achieved
• Manage Customer Sales Forecast and monitor CFT activities to accomplish projected revenue
• Supervise and Monitor customer service activities such as sales order maintenance, order management,
service level (OTD) and all customer related issues
• Lead the CFT to accomplish customer expectations
• Manage E&O with customer
• Coordinate with Supply Chain End of Life process
• Work with Supply Chain to track and optimize program inventory levels
• Monitor customer payables (ARPD) and work to keep them current
• Work with Finance to monitor customer credit
• Participate and/or Coordinate Price and quotation reviews, as needed
• Coordinate Quarterly Business Reviews with the customer
SKILLS AND QUALIFICATIONS
• Proficient in Microsoft Office.
• Excellent communication, responsible, honest and committed person, team player, manages personnel, goal
oriented.
• Bilingual English (90%) – Spanish
TRAINING COURSES
• Customer Service Culture
• Introduction to Quote FX
• Introduction to Pc/Mrp software
• Analyze and Interpretation of ISO 9001
• Quality Assurance, problem solving, process development.
• Interpretation of SEA AS9100B
• Introduction to Epicor Vantage Software