Brian Pierce has over 15 years of experience in customer service and sales roles. He has a bachelor's degree in art history and music history and a certificate in public speaking. His career has included roles in catering, hospitality, and technical customer support. Currently he works in customer service roles for Convergys and Sears, troubleshooting devices and setting appointments. He aims to move into a supervisor position utilizing his strengths in communication, goal achievement, and mentoring others.

1. BRIAN EDWARD PIERCE
Dos Mares Pacific Hills Torre
100 Apt 6A
6647-3823
brianpierce@hotmail.com
OBJECTIVE
Dynamic and results-oriented with a successful track record in the industrial sales industry and
customer service industry and a desire to move into supervisor positions. Articulate and persuasive
in dealing with all levels of management, peers, staff, and a diverse clientele. Consistently meets and
exceeds corporate sales goals, while also mentoring staff to improve customer satisfaction. Special
abilities in attention to detail, decision-making, organizations, and marketing plans. Willing to travel.
EDUCATION
• University of Maryland, Mannheim, Germany 1995 – 1998 Studied: Art History, German,
Math
• University of Nebraska – Omaha Nebraska 1998 – 2000
Studied: Art History, Music History/Appreciation, Speech
• Dale Carnegie course – Republic of Panama 2004
Certificate in Public Speaking
PROFESSIONALEXPERIENCE
• Offutt Air Force Base, Omaha, Nebraska
Bowling center Aug 1998 – Feb 2000 Full Time 40-50 hours a week Assistant Cook,
Supervisor, Bartender, Cash Register: Responsible for conducting inventory, preparing
and cooking food, serving customers food and drinks, working at cash register
• Thermo King Republic of Panama Nov 2000- Jan 2002
Traffic Supervisor: Inspecting trucks entering facility
• Self Employed, Republic of Panama Feb 2004- May 2006

2. Catering Service: Responsible for preparing daily menus, purchasing food and preparing
food, and delivering food to customers.
Marriott Orlando Airport, Orlando, Florida /Aug 2007- Jan 2008 Full Time 40 hours
Hostess: Responsible for greeting customers and assigning tables making sure customers felt
welcome. Supervisor David Silva Phone 407-851-9000
• Nars Republic of Panama Feb 2008- July 2009 Full Time 40 hours a week Customer
Services: Responsible for reconnecting charter cable and doing technical services
LG (Life is Good) Republic Of Panama July 2009-June 2011 Full Time 40 hours
Customer Services: Responsible for troubleshooting LG cell phones for the customers.
Talk with customers to resolve their problems in a professional and friendly manner.
• Panatel (online medication) Republic of Panama
Nov 2011-June 2014 Full Time 40 hours Customer service: responsible for taking calls and
refilling customer’s medication over the phone.
Convergys: At&t-Technician
March 2015 - Present
Customer Service: Technician for iPhones responsible for troubleshooting
iPhones for the customers
Sears: Aps (Appointment Specialist)
June 2015- Present
Customer Services: Responsible for setting appointments for our
consultants to go to the customers homes for free estimate on hvac,bathrooms
doors and other in home improvements
SKILLS
 Languages: English (fluent), Spanish (fluent), German (basic)
PowerPoint, Excel