This document is a resume for Roy A. Spencer. It summarizes his objective of seeking a customer service role offering growth opportunities. It also outlines his education including studying foreign language and public relations. His skills include being bilingual in English and Spanish with proficiency in various computer programs. His work experience includes roles in retail, food service, customer service and IT support.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
Power point que trata sobre el teatro y circo en las décadas del 20 y 30 en Argentina y al final encontramos un video con un circo criollo de los hnos podestá, realizado en 2009.
The Economist Intelligence Unit, on behalf of Temenos, surveyed 200 global banking executives to investigate the challenges retail banks face in the years to 2020 and how they are responding.
Some key findings:
The regulators will decide: Capital and compliance will shape incumbents and newcomers alike. Domestic regulators warn fintechs not to expect an easy ride.
Into the unknown: American banks worry about regulation the most, despite a promised rollback. European policy direction is more certain, yet onerous. Geopolitics do not help.
Resistance is futile: The EU’s Second Payment Services Directive and open architecture are the game changers. Banks may lose their customers’ loyalty, fintechs could hit compliance barriers. Both must collaborate to survive.
Complacency is not a virtue: Fear of peer-to-peer lenders and robo-advice may have peaked. Non-banks could still steal deposit and lending business—and profit—unless banks improve the customer experience.
No cash, no cheques: If they are smart, banks may still win the war to build truly universal digital networks.
O termo coruja é a designação comum das aves estrigiformes, das famílias dos titonídeos e estrigídeos.
Na região do Amazonas, algumas espécies também são chamadas de murutucu.
Tais aves possuem hábitos notívagos e voo silencioso devido à estrutura das penas, alimentando-se de pequenos mamíferos (principalmente de roedores e morcegos), insetos e aranhas
Conheça algumas espécies e tipos dessa estranha e curiosa ave!
Para uns são belas, para outros nem tanto!
I am an experienced Administrative Assistant with 16 years of progressive pharmaceutical experience supporting Senior Level Executives.
My one year contract as an Administrative Assistant/Office Manager within the Oncology Strategic Development & Program Management department ended on March 4th, 2016. I assisted the Executive Administrative Assistant to the Vice President of Oncology and the Global Head of Clinical Trial Budget Management at Novartis Pharmaceuticals, along with various other Executive Global Heads.
In the last few years I have been contracting and unfortunately due to head count I have not been offered a permanent position with any of the companies. My last full time permanent position was with Warner Chilcott Pharmaceuticals where I was for almost ten years. I have excellent organizational, oral and written communication skills, with strong interpersonal skills and the ability to multi-task and prioritize. I believe in an outstanding work ethic and the ability to work well in both team-oriented and self-directed environments.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
1. Roy A. Spencer
Tele: 757-402-0628 · Email: Roy.A.Spence@gmail.com
Objective
Currently seeking to secure a position within the Customer Service Representative Field in a Professional Environment
where my skills and years of experience can be applied to a company that emphasizes employee morale and offers
opportunities for growth.
Education
Granby High School Norfolk, VA
Advanced Studies: High School Diploma (GPA:3.0) 2010
Old Dominion University Norfolk, VA
Major: Foreign Language Public Relations (GPA:3.0) 2010-present
Skills
Bilingual English/Spanish, read and write, Computer Proficient in Internet Explorer, Microsoft Word, Excel, Power Point, HTML,
Adobe,and Microsoft Office with the ability to type over 60 WPM. Great Communication and InterpersonalSkills; Networking; Fast
learner; Adaptable; Self Motivated; Ability to work independently; Punctual; Organized; Quick learner; Self Disciplined; Cooperative;
Detail-Oriented; Problem Solver; Reliable; Team Player; Flexible
Leadership Experience
Youth Treasurer (2007-2009) Bilingual Choir Director (2009-2011) Youth Secretary (2009-2010)
Work Experience
MetroPCS Atlanta, Ga
Store Manager 10/2015-Present
Monitored all aspects of the day-to-day store operations.
Established sales goals, and devised sales forecasts and individual goals for associates.
Defined strategy and business plan on a monthly basis.
Coordinated inventory control, receiving, merchandising (plan-o-grams) and store maintenance.
Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.
Ensured excellence in customer service and resolved all problems at the store level.
Directed loss prevention initiatives and successfully reduced shrinkage.
Boost Mobile Norfolk, Virginia
Store Manager 06/2013-08/2014
● Sell all products and services offered by Boost Mobile
● Handle administrative aspects of the sale including (but not limited to): completing customer contracts,
logging in inventory, accepting customer payments, and inputting daily sales logs.
● Handle service inquiries from customers
● Responsible for opening and closing stores according to shifts
2. Children’s Hospital of Kings Daughters Norfolk, Virginia
Patient Registration Associate 05/2012-07/2013
● Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through
telecommunication devices.
● Renders exceptional customer service to parents, patients, visitors and co-workers.
● Serves as a patient liaison for healthcare services.
● Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
● Performs patient scheduling, registration processes,insurance verification, maintains account information, co-
payments, referrals,authorizations, and billing inquiry functions.
● Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts
receivable. Provides clerical and secretarialsupport.
● Interfaces with multiple departments. May perform charge entry and charge batching processes as necessary.
● Performs other duties as assigned, reports to Manager/Supervisor.
Outback Steak House Norfolk, Virginia
Team Member Server 03/2012-08/2012
● Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of
alcoholic beverages.
● Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
● Escort customers to their tables, explain how various menu items are prepared,describing ingredients and cooking
methods, inform customers of daily specials.
● Prepare checks that itemize and total meal costs and sales taxes, present menus to patrons and answer questions
about menu items, making recommendations upon request.
● Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning, serve food and/or
beverages to patrons; prepare and serve specialty dishes at tables as required.
● Stock service areas with supplies such as coffee,food, tableware, and linens.
King Tele Services 311 Brooklyn, New York
CCR 07/2011- 1/2012
● Answer calls professionally, respond to customer inquiries, research required information using available
resources.
● Handle and resolve customer complaints, provide customers with product and service information, and enter
customer information.
● Process orders,forms and applications, identify and escalate priority issues, and route calls to appropriate
resource.
● Follow up customer calls where necessary,complete call logs, and produce call reports.
3. Office of Communication & Computing Norfolk, Virginia
IT Consultant 10/2010-06/2011
● Oversee the daily performance of computer systems and assisted students in computer lab, Fix Printers
● Answered user inquiries regarding computer software or hardware operation to resolve problems
● Entered commands and observe system functioning to verify correct operations and detect errors
● Set up equipment for employee or student use, performing or ensuring proper installation of cables, operating
systems, or appropriate software; Maintained comfortable study environment
● Installed and performed minor repairs to hardware,software,or peripheral equipment, following design or installation
specifications
● Maintained records of daily data communication transactions, problems and remedial actions taken, or installation
activities.
● Read technical manuals, confer with users,or conduct computer diagnostics to investigate and resolve problems or to
provide technical assistance and support
● Referred major hardware or software problems or defective products to vendors or technicians for service
● Developed training materials and procedures, or train users in the proper use of hardware or software
● Conferred with staff, users, and management to establish requirements for new systems or modifications
Old Dominion University Parking Service Norfolk, VA
Office Assistant Aid 01/2008-08/2009
● Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
● Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers
● Answered telephones, directed calls to appropriate departments, and took messages as necessary
● Maintained and updated filing, inventory, mailing, and database systems, either manually or using a
computer
● Communicated with students, employees, and other individuals to answer questions, disseminate or explain
information, took orders, and address complaints; Organized paper work; Ran office errands
● Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
● Computed, recorded, and proofread data and other information, such as records or reports
● Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating
machines, using computers or typewriters
● Reviewed files, records, and other documents to obtain information to respond to request
