Denise "DeeDee" Sachiko Mikasa has over 20 years of experience as a concierge and lobby receptionist at luxury hotels in Hawaii such as the Ritz-Carlton and Halekulani. She is seeking a challenging career where she can provide sincere, high-standard service and commitment to improving her abilities. Her experience includes establishing operational procedures, maintaining relationships to enhance guest experiences, and resolving complaints. She is fluent in English and American Sign Language.

1. Denise “DeeDee” Sachiko Mikasa
1031 Maunaihi Place 302 • Honolulu, Hawaii 96822 • (808) 772-0084
deedeesachiko@gmail.com – Skype ID: deedee mikasa
OBJECTIVE To pursue a challenging career where I can grow in a company by providing my sincere
high standards of service, attention to detail, and commitment to the companies vision,
while simultaneously improving my abilities.
PROFESSIONAL
EXPERIENCE
RITZ-CARLTON – Honolulu, HI
2016 to present Lobby Concierge – Opening Team Member
 Establish, create and assist in maintaining daily department operations.
 Implement and establish programs, software, design concepts to make the concierge
desk operational.
 Create and improve the efficacy and functions of our daily operational necessities for
the Concierge desk.
 Responsible for continuously looking for ways to improve each guest’s experience
 Utilizing established relationship, to introduce and establish our new property to the
community, to strengthen options available for our guests and owners.
 Provides exceptional guest service to all guests, being the guest’s liaison with both
hotel and non-hotel services.
 Maintain complete knowledge of all activities, dining, events available in our city of
Honolulu and neighboring Islands of Hawaii
 Assists the guest with any and all request, anticipating their needs before they ask.
 Establish rapport with frequent visitors, and maintained lasting relationships
 Resolves guest complaints as expediently as possible in conjunction with
management to the issues and actions taken.
HALEKULANI – Honolulu, HI
2005 to 2016 Lobby Concierge – Member of Les Clefs d’Or USA
 Responsible for continuously looking for ways to improve each guest’s experience
 Provides exceptional guest service to all guests, being the guest’s liaison with both
hotel and non-hotel services.
 Assists in maintaining daily department operations.
 Assists the guest with any and all request, anticipating their needs before they ask.
 Maintain complete knowledge of all activities, dining, events available in our city of
Honolulu and neighboring Islands of Hawaii
 Establish rapport with frequent visitors, and maintained lasting relationships
 Resolves guest complaints as expediently as possible in conjunction with Assistant
Managers, keeping senior management well informed as to the issues and actions
taken.
 Completes closing duties as assigned, with follow up as needed
 Confirms itineraries for dining, tours, activities, wedding, funerals, birthdays, etc.
Ensure seamless coordination and communication with each guest, colleagues, and
vendors.
 Mail, rental cars, postage, airlines, etc.

2. 2004 to 2005 Clerical/Lobby Receptionist
 Facilitated in the initial welcoming of each guest by escorting him or her to their room
where they could complete the check-in process in the comforts of their room while
providing information of the property.
 Performed Check-in for arriving hotel guests and groups.
 Understood room status and room status tracking
 Adhered to proper credit, check- cashing, and cash handling policies and procedures
 Assisted in preregistration and blocking of rooms for reservations
 Registered guests and assigned rooms, accommodated special requests whenever
possible.
HAWAII DEPARTMENT OF EDUCATION (DOE) – Honolulu, HI
2006 to 2014 Educational Assistant III – Hawaii School for the Deaf and Blind
 Maintained a safe environment for all students adhering to the bilingual-bicultural
setting
 Provided one on one services for students / tutoring as needed
 Substituted for Teaching staff as needed
 Strengthened my language fluency in American Sign language that by participation
in various volunteer activities
2001 to 2003 PTT: Part Time Teacher – Palolo Elementary School
 Maintained a safe environment for all students
 Adhered to DOE standards while creating/implementing curriculum appropriate for
students development and success
COSMETIC DENTAL SPA OF HONOLULU – Honolulu, HI
2003 to 2005 Dental Assistant / Receptionist
 Financial Coordinator: in charge of billing, insurance submission and payments
 Scheduler: day to day schedule, reminder cards/calls, charts, and marketing
 Chair side assistance for the dentist
KAMA AINA KIDS INC. – Kailua, HI
1999 to 2002 Site Coordinator at Halekulani
 Created a safe, educational, and fun program for guests of the hotel
 Managed budgeting and staff cost
 Ensured staff followed procedures of our company as well as ones set by the hotel
1998 to 2002 Group Leader at Sheraton Waikiki Hotel
 Provided and Maintain a safe educational environment for children
1997 to 1999 Swim Instructor/Lifeguard
 Taught the fundamentals of swimming to children and adults of all ages
 Ensured a safe and clean and fun environment
 Maintained pump room and pool deck

3. IT SKILLS Microsoft Windows, Excel, GoConcierge, Epitome, Hotsos, Lotus Notes, Opera, Building Links
EDUCATION Diploma, James B. Castle High School
LANGUAGE Fluent in English and American Sign Language (ASL)
VOLUNTEER WORK & ASSOCIATIONS
• Kaimuki Adult learn to swim
• Special Olympics
• Miss Deaf Hawaii Pageant
• Family ASL Classes
• Concierge
Association of
Hawaii
• Les Clef d’Or USA
• Red Cross: Life guarding, Water safety Instructor