Joan SittingBull is seeking new career opportunities and provides a resume summarizing her skills and experience. She has over 10 years of experience in business management, customer service, marketing, and project management. She holds a Bachelor's degree in Business Administration and an Associate's degree in Business. SittingBull is proficient in Microsoft Office, report preparation, written and oral communication, and meeting tight deadlines. She has a track record of operating successful businesses and improving customer satisfaction.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
Motivated, results-oriented, and dynamic professional with more than 9 years of HR experience enhanced by administrative and project management expertise in diverse industries. Demonstrates passion for enhancing employee-centric environments. Equipped for success within multicultural and Multilanguage environments, both with experience and bilingual abilities in Spanish & English.
Motivated, results-oriented, and dynamic professional with more than 9 years of HR experience enhanced by administrative and project management expertise in diverse industries. Demonstrates passion for enhancing employee-centric environments. Equipped for success within multicultural and Multilanguage environments, both with experience and bilingual abilities in Spanish & English.
I am a top-performing administrative professional with almost five years experience in providing secretarial , clerical and sales support to B-C level Executives.
Proficient in general office management, taking minutes, handling appointments and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook.
A professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.
An expert communicator who is known for multitasking and completion of assigned tasks within deadline.
1. Joan SittingBull
12346 114 St. N Largo, Fl. 33778 (727-290-7601) joansittingbull@yahoo.com
Objective
Open opportunities for a parlay of demonstrated organizational, leadership and management skills, and project
management skills proven by 10+ years of successful, profitable service.
Profile
Motivated, personable business professional with a college degrees and a successful 10-year track
record of profitable business tenure. Talent for quickly mastering technology . Diplomatic and tactful
with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential
records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.
Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
ProjectManagement Computer Savvy time management
Report Preparation Customer Service Front-Office Operations
Written Correspondence Scheduling Professional Presentations
General Office Skills Marketing & Sales Physical training abilities
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare complex reports for managed care organizations, ensuring full compliance with agency
requirements and tight deadlines.
Author professional correspondence to customers and vendors.
Design and deliver series of classes for local businesses and associations, providing ergonomic counseling
and educating employees on proper lifting techniques to avoid injury.
Charismatic leadership.
Communicate workplace concepts to workforce using layman’s terms to facilitate understanding.
Rapidly learn and develop varied strategic design, implementation and evaluation programs.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee front-office operations and provide impeccable customer service:
Built a clientele supported by 60% referral business.
Develop and implement strategic marketing plan for business:
Launched an educational private virtual school, in first three years with minimal overhead.
Create special promotions, write/design print and outdoor advertising, and coordinate all media
business.
Won over a highly skeptical educational and healthcare community as the first educational program to
target healthcare industry for informative in-service demonstrations, classes, and booths:
Presentations resulted in standing-room-only crowds of 50+.
Ambassador from Rwanda, subsequently became the keynote speaker, and referred other countries
ambassadors as well.
Increased patron base by one-third resulting from educational transformation events.
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2. Joan SittingBull
12346 114 St. N Largo, Fl. 33778 (727-290-7601) joansittingbull@yahoo.com
Professional Experience, continued
OPHIUCHUS SCHOOL OF TECHNOLOGY & ICAMB ORGANIZATION
Manage all aspects of day-to-day operations as multi-site owner and practitioner of Ophiuchus School of
Technology and International Chrysalis Art and Music Education:
Facility rental/maintenance.
Student operations for virtual school, as the administrator.
Finances: accounts payable/receivable, invoicing, billing, budgeting.
Supervision of a total operations and organizer of International Chrysalis Art and Music Benefit..
Compliance with all healthcare and educational facility, requirements.
Employment History
PUBLIX – Pinellas Park, Fl. 04/11- present
Deli Clerk, Aprons, cashier, front service clerk,
Nova Line-St. Petersburg, FL
Office Assistant, 6/08 to 4/11
Provide customer support, oral and written communication skills
Detail oriented and a high degree of accuracy
Organized and flexible. Multitask
Meet changing deadlines
Email, scheduling, spreadsheets and presentation software (such as
Microsoft Office, etc.)
Church’s Chicken-Alb.NM 08-1998/06-2008
Dedicated customer service manager with 10+ years of experience
in P&L management and food service settings.
Consistently achieve record-high customer satisfaction rankings,
improvements to the bottom
line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instill a
shared, enthusiastic commitment to customer service as a key driver
of company goal attainment. Lead by example and ensure the
execution of all safety, security, quality and store operations
policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Creative, energetic Customer satisfaction Enhancement
Training Manager, 2/00 to 6/07
Promoted to training manager position to recruit, train and supervise 25+ service representatives’ and
cashiers. Foster an environment in which guests enjoy high levels of service and employees are
motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient
transactions at departure.
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3. Joan SittingBull
12346 114 St. N Largo, Fl. 33778 (727-290-7601) joansittingbull@yahoo.com
Education
ANDERSON SCHOOL OF MANAGMENT – ALBUQUERQUE, NM
Bachelors of Business Administration 2009
GPA: 2.64
All rights and priveledges pertained to degree.
UNM ADMIN/MGMT – VALENCIA COUNTY BRANCH, NM
Associate’s Degree in Business Association, 2004
GPA: 2.99
Training: Creatively and energetically, lead, organized and executed International business conferences, first and
foremost through the University of New Mexico.
Independently, organized, and certified the Ophiuchus School of Technology (OST) and new fundraiser,
International Chrysalis Art and Music Benefit.(ICAMB) More information upon request
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