Erica England has over 10 years of experience in customer service, administrative, and legal assistant roles. She currently works as a customer service representative for an international furniture company where she interfaces with customers, processes orders, and maintains the customer relationship management system. Previously, she held roles as a teacher's assistant at a Montessori school, an office coordinator for a wood design company, a legal assistant, and server at a cafe where she gained skills in communication, organization, and customer service. She has a Bachelor's degree in Business Administration with a concentration in Marketing from California State University, Fullerton.

1. Erica England
21071 Skylark Drive.| Lake Forest, CA 94123 | (949) 395-6651| ericaengland@csu.fullerton.edu
https://www.linkedin.com/in/englanderica
PROFESSIONAL EXPERIENCE
Star International Furniture/Orient Express Furniture
Customer Service Representative/Administrator | Foothill Ranch, CA
February 2016 – Present (4 months
 Responsible for interfacing with customers and prospective clients by phone, fax and
email
 Maintain close communication with customers, process their requests and needs,
mediate between them and the members of the sales team.
 Process the customers' orders, the online and offline ones, follow the track of sales,
monitor the eventual inconveniences and report them to the superior.
 Use Microsoft CRM daily to track orders, inventory, large container shipments from
overseas.
 Helped develop and mantain strong/long relationship between the customers and the
company.
 Perform general office administration tasks like requisition of office equipment, data
entry documenting invoices, updating spreadsheets and filing and general support when
required
Montessori on the Lake September 2013–July 2015
Teacher Assistant | Lake Forest, CA
 Responsible for leading the children in their daily activities and accessing their needs.
 Acquired efficient problem solving and leadership skills.
 Ability to demonstrate compassion and understanding while also paying attention to
great detail.
 Acquired good time and stress management skills along with being able to communicate
effectively with diverse backgrounds and groups.
 Responsible for the enhancing the children’s learning experience.
 Established strong communication skills while leading, coordinating, and teaching daily
activities.
PacifiCraft Custom Wood Design July 2012–September 2013
Office Coordinator | Santa Ana, CA
 Maintain office operations by receiving and distributing communications.
 Coordinated different events such as holiday themed parties, as well as luncheons.
 Scheduled daily meetings with clients, as well as different appointments for different
contractors.
 Process information, ensure the accuracy and completeness of the data and generate
reports.
 Launched mass emails throughout the company to our clients/customers to spread
brand awareness through advertisements.
 Assist in handling personnel or payroll functions, actions, forms and records.
 Responsible for customer relations; creating, reviewing and interpreting customer
satisfaction surveys.

2. Mari Duque Attorney At Law Office May 2011 – May 2012
Attorney Assistant | Law Office | Orange, CA
 Oversaw daily activities of a small but active legal firm. Carried out general office
administration and secretarial functions in addition to specialized legal assistance.
 Coordinated luncheons and daily meetings for the lawyers and their clients, as well as
different events for the law firm.
 Scheduled daily appointments for the lawyers while also using Microsoft Excel for
graphs and word to send out different advertisements.
 Assisted with billing clients on a daily basis and kept the line of communication open
between client and attorney.
 Maintained litigation files and other documentation as well as drafting budgets and
quotes.
 Organized and sorted litigation files and other legal documentation while also
maintaining and updating files as necessary.
 Assisted with reviewing cases for preparation of motions, pleadings, and other legal/court
documentation. Performed proofreading and fact checking as needed. Prepared exhibits
as well.
Mimi’s Cafe January 2007 – May 2011
Hostess, Togo Hostess, Waitress | Lake Forest, & Laguna Niguel CA
 Provided prompt, superior customer service, friendliness, and restaurant cleanliness
using the restaurants proven systems and routines.
 Promptly greeted guests and took ordered. Accurately prepared checks and discretely
handled payment complications.
 Displayed strong salesmanship qualities and friendly hospitality to customers.
 Learned to be versatile when it came to doing different jobs and adapting to tasks easily.
 Developed multi-tasking abilities while undertaking a wide range of responsibilities.
 Established strong communication skills, listening to our customers.
EDUCATION
California State University, Fullerton Bachelor of Science in Business Administration,
Marketing - 2015