Amaury Polanco has over 10 years of experience in retail, customer service, and office administration roles. He has a strong track record of maintaining supplies and displays, assisting customers, and ensuring smooth operations. Polanco is driven, goal-oriented, and has excellent communication skills in both English and Spanish. He is looking to leverage his experience and skills in a new opportunity.

1. Amaury Polanco
220 Wadsworth Avenue • New York, NY 10033 • Cell: 212-740-8556 • E-mail: Amaury.g.polanco@gmail.com
Qualification Summary
 Driven, open minded, goal oriented, and team player with strong attention to detail with an ability to
work in a fast paced environment.
 Strong relationship building, multi tasking and prioritizing skills with the ability to motivate others
to ensure success.
 Excellent oral/written communication skills with strong business acumen; Bilingual
(English/Spanish).
Experience
TOYS R US – New York, NY
Office Assistant – November 2014 – Present
 Maintained supplies by checking stock to determine inventory levels; anticipating requirements;
placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
 Ensure that all displays are in working order for the Customers to demo and that the area is neat and
shoppable at all times.
 Work in multiple departments to help customers and the store team to achieve daily results .
 Deliver supreme service using the STAR model with all of our Customers, every Day and every
time.
Dr. Jose Romeu and Dr. Robert Mendelsohn – New York, NY
Sales Associate – September 2012 – September 2014
 Assist the Customer with product choices and suggest add-on items to increase items per transaction
and average sale as well as Buyer Protection Plan, Loyalty, Instant Credit, and Endless Earning
programs. Obtained revenue by recording and updating financial information; recording and
collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting
third-party claims.
 Kept patient appointments on schedule by notifying provider of patient's arrival; reviewing service
delivery compared to schedule; reminding provider of service delays.
 Maintained business office inventory and equipment by checking stockto determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of
supplies; scheduling equipment service and repairs.
Uniqlo – New York, NY
Retail Representative – September 2011 – September 2012
 Maintained brand and operational standards (visual,cleanliness, etc.)
 Managed customer needs and exceed expectations by utilizing the UNIQLO service standard,
following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
 Helped customer make selections by building customer confidence; offering suggestionsand
opinions.
 Contributed to team effort by accomplishing related results as needed.
Russo Keane & Toner – New York, NY
Office Assistant (Temp) – February 2011 – May 2011
 Greeted customers of the department, or other personnelof the college, by phone,in person or
through electronic media. Assesses customers'needs and explains services,processes,procedures
and guidelines. Handles requests/transactions ordirects the person or matter to the proper sources.
Assists in resolving problems and ensuring satisfactory customer service.
 Maintained supplies by checking stock to determine inventory levels; anticipating requirements;
placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
 Maintained equipment by completing preventive maintenance; troubleshooting failures; calling for
repairs; monitoring equipment operation.

2. Altus Cafe – New York, NY
Busser – June 2010 – February 2011
 Communicated with servers and hostess to assure efficient seating,table utilization and customer
service.
 Assisted serveras needed with food delivery, especially with large parties and during peak periods.
 Cleared tables after guests leave. Takes tableware to dish room and place silverware, dishes,
glassware, etc. in appropriate areas for washing.
 Filled in as needed to ensure the smooth and efficient operation of the restaurant as directed by the
restaurant manager or immediate supervisor.
Swissport USA – Bronx, NY
Airline Service Agent – August 2007 – November 2008
 Responsible for assisting customers with travel needs such as answering inquiries, ticketing,
checking-in passengers,and boarding flights in a fast-paced environment.
 Researched hotel accommodations and car rental rates for clients and made reservations.
 Utilized computerized cash register to process cash,debit & credit card transactions.
UPS – New York, NY
Store Manager – October 2005 – May 2007
 Supervised and delegated tasks to a team of four customer service representatives.
 Responsible for creating monthly sales statistical reports to ensure accurate figures.
 Helped clients both in person and on the phone with service, billing, shipping,complaints, etc.
 Received and distributed all correspondence,parcels,and packages.
 Performed interviews; scheduled and assigned work tasks,monitored work of subordinates,
conducted performance reviews, daily performance feedback and disciplinary action.
 Managed and controlled stocklevels while documenting information for future orders.
Education LaGurardia Community College – Long Island, NY
Associate Liberal Arts – January 2010
George Washington High School – New York, NY
High School Diploma – June 2003
Skills Type 45 wpm, Bilingual (English/Spanish); Microsoft Office Suite (Word, Excel, PowerPoint and Outlook),
Photoshop.