Rachel Newton has over 25 years of experience in retail management, training, and customer service. She is currently a Store Development Manager where she is responsible for enhancing training programs. Previously she held roles as a Quality Assurance Manager, Technical Coordinator, and Store Manager where she delivered training programs and excellent customer service. She has a Bachelor's degree in Marketing and Management and is skilled in management training, strategic thinking, and relationship building.

1. Summary
Highlights
Accomplishments
Experience
RACHEL NEWTON
731 Lakeridge Dr, South Elgin, Il 60177 | H: 484-796-1282 | C: 484-796-1282 | rnewton@bfrc.com
Personable Store Development manager successful at building strong professional
relationships. Manages large and complex projects while maintaining high team morale and
energy. Skilled mentor and mediator who excels at bringing out the best in team members.
Sales leadership development
5 years of training and facilitation
Strategic thinker
Member of the Women's Business
Council
Successfully enhanced New Hire Orientation Program and Customer Service Development
Workshop in the Northeast Zone of BSRO. Successfully enhanced the SLSW program for
BSRO.
Mar 2014 to May 2015Store Development Manager
BSRO - Exton, PA
Responsible for the delivery of the SLSW class. Updated, enhanced, and developed
content as necessary. Developed a new leadership simulation to replace another
program. Developed a plan to keep the class enrollment from dropping off due new
leaders needing training on the enrollment process. Currently building an SLSW
Improvement project.
Feb 2011 to Mar 2014Quality Assurance Manager
BSRO - Exton, PA
I coordinated and delivered the New Teammate Orientation program, tire training classes,
and the Customer Service Development Workshop for all the Customer Service teammates in
the Northeast Zone.
Jan 2010 to Feb 2011NEZ Technical Coordinator
BSRO - Exton, PA
Offered specific training programs to help employees maintain and improve job
skills.Evaluated training materials prepared by instructors.Monitored training costs and
created budget reports for management.
Coordinated the technical training and ASEs for all the technicians in the Northeast Zone.
Nov 1998 to Jan 2010
Customer Service Teammate, Manager of Tire Sales, Service Manger, Store Manager
BSRO - Albany, NY
Described merchandise and explain operation of merchandise to customers.Maintained
knowledge of current promotions, policies regarding payment and exchanges, and security
practices.Placed special orders and called other stores to find desired items.Recommended
merchandise based on customer needs.Operated a cash register to process cash, check and
credit card transactions.Administered all point of sale opening and closing
procedures.Facilitated monthly and quarterly physical inventory counts. Explained
information about the quality, value and style of products to Influence customer buying
decisions. Replenished floor stock and processed shipments to ensure product availability for

2. Education
Skills
customers.Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.Design and implemented customer
satisfaction metrics. Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts. Determined staff promotions and demotions, and terminated employees when
necessary. Completed a series of training sessions to advance from Assistant Manager to
Store Manager. Completed weekly schedules according to payroll policies.Trained staff to
deliver outstanding customer service. Worked closely with the district manager to formulate
and build the store brand. Contributed to merchandising ideas at team sale meetings.
Jan 1993 to Jan 1998Assistant Manager and Store Manager
One Price Clothing, Inc - Albany, NY
Addressed customer inquiries and resolved complaints. Delivered excellent customer service
by greeting and assisting each customer. Design and implemented customer satisfaction
metrics. Transfered to a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received. Reorganized the sales floor
to meet company demands. Directed and supervised employees engaged in sales, inventory-
taking and reconciling cash receipts. Determined staff promotions and demotions, and
terminated employees when necessary. Completed a series of training sessions to advance
from Assistant Manager to Store Manager. Completed weekly schedules according to payroll
policies.Trained staff to deliver outstanding customer service. Addressed and corrected sales
staff communication issues in a tactful and effective manner. Worked closely with the
district manager to formulate and build the store brand. Contributed to merchandising ideas
at team sale meetings.
Jan 1992 to Jan 1993Owner/Operator
Rachel's Boutique - Albany, NY
Owned and operated my own boutique. Responsible for buying merchandise, advertising,
marketing plans, merchandising, and customer service.
Completed purchase orders and customer invoices.
Jan 1991 to Jan 1992
Kmart - Binghamton, NY
Recruited on college campus to participate in an elite Store Management program
through the Fashions Division. Responsibilities included; customer service, inventory
management, sales forecasting, profit and loss analysis, and new displays.
1991Bachelor of Science, Marketing and Management
Ithaca College - Ithaca, NY
4.0 GPA
Management Training
DiSC Certification
Star 12 training through Rockhurst University
Strategic thinker