Jason Cortez has over 10 years of experience in retail management positions. He has a proven track record of exceeding sales goals and improving customer satisfaction scores. His strengths include building high-performing teams through coaching and developing employees. He is currently a Retail Training Store Manager at T-Mobile where he is responsible for daily store operations and achieving financial targets through community events and marketing activities.

1. Jason Cortez
23806 Misty Peak * San Antonio,TX. 78258 * (210) 317-6656 Cellular
Achievements
• Big box/Stand alone experienced store manager whose 3-year career with Fortune 500 retailer has been
distinguished by accelerated advancement, awards and goal surpassing performance-to-plan.
• Successful in both startup and turnaround management roles -- have propelled multiple stores to #1 in sales and
customer satisfaction district-wide while simultaneously lowering shrink and staff turnover to all-time lows.
• Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer
service, inventory, personnel and payroll management) and extensive retail management training.
• Developed and introduced new strategies to maintain good relationships with our customers and clients which led to
an increase productivity by 22%
PROFESSIONAL EXPERIENCE
T-Mobile, San Antonio, Texas October 2012 – Current
Retail Training Store Manager
Daily activities of store operations consist to grow revenue, drive standards of excellence and maintain established
processes to ensure outstanding customer service. Recruitment, retention and constant development of the sales team are
critical responsibilities of my role. Lead the sales team to success and motivate the group to learn, grow, and build
exciting careers. Perform a variety of management functions including: achieving store productivity/financial targets,
planning and executing promotional and local store marketing activities and completing human resources responsibilities.
• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and
inventory. Expectations are that 90% of business hours are spent on the sales floor greeting customers, coaching
employees and running the business where it matters most—close to the customer.
• Establish and exceed organizational performance and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the
framework of established company policies.
• Recruit sales staff on an ongoing basis. Screen and hire outstanding talent for the organization.
• Create a positive work environment, which is as important as creating a positive customer experience. Motivate,
lead and train a winning sales team. Get to know team members – their strengths and weaknesses, aspirations and
goals, background and experience – and uses that knowledge to help them succeed.
• Role-play with team to help them sharpen their skills or learn to deal with challenging situations. Provide
informal coaching and support during the course of any given day.
• Assist and support store associates in all aspects of sales and customer service as required.
• Coordinate sales and local marketing events on a regular basis.
• Participate in community events and public relations activities to develop a positive image for the company in the
local community.

2. Bank of America, San Antonio, Texas April 2011 – August 2012
Banking Center Manager
Results-driven professional with a progressive management career in the financial services and mortgage banking
industries. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve sales
objectives, and enhance bottom-line profits. Highly effective communicator and team leader with proven ability to build
long-term relationships with internal and external customers by establishing a high level of confidence and trust.
• Ensure entire banking center is in compliance with all applicable laws, regulations, bank policies and procedures.
• Proactively coach and develop branch team to meet specific performance objectives in business growth, retention,
profitability and customer satisfaction.
• Process improvement experience in the effective implementation of changes and ongoing process improvement
initiatives regarding products, systems, and policies.
• Demonstrated sales expertise in the execution of effective marketing and sales strategies in the promotion of value
added products and services, facilitation of client relations, lead generation and prospecting.
• Exceptional team leader and mentor with experience in the recruiting and hiring of qualified staff, employee
training and development and performance evaluations.
Best Buy Mobile, Columbia, Maryland April 2008 – March 2011
General Manager
Promoted to oversee startup and daily operations for the new Best Buy Mobile Stand Alone Store in Columbia, M.D.
following superior-rated performance as an Operations Manager in the #1-ranked store in San Antonio, T.X. Manage a
$38M, 126+-employee, big-box location; direct all departments; enforce sound merchandising and loss control strategies;
execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and
P&L results.
• Recognized for key role in elevating Columbia location to achieve #4 sales ranking (out of 160 locations) nation-
wide in 2010.
• Excelled in building and motivating management and hourly teams. Developed many entry-level associates to
leadership positions and quickly became one of the primary trainers of new store managers across the district.
• Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in
increased store traffic and profits that have been adopted by other stores nationwide.
• Directed daily warehouse operations to check-in product shipments, and oversaw heightened inventory control
procedures as part of a stringent loss prevention program.

3. • Enhance the customer experience by leading team of associates in providing strong customer service, which led to
the highest Customer Service Index scores (98% in 2010).
• sales forecasts - which won us the Texas Most Wanted Award in 2005 and 2006.
Key Strengths, Skills, and Abilities
• Strong team builder and team leader in a customer service environment.
• Excellent ability to communicate effectively with both customers and staff.
• Proven ability to manage a complex business in a multi-tasking environment.
• Highly organized, with superior problem-solving and analytical abilities.
• Significant experience in successful recruiting, staffing, and training.
EDUCATION
Texas Tech University August 2003
2500 Broadway Lubbock, TX 79409
• Computer Networking
• Business Administration
• Business Law
Northwest Vista College August 2008
3535 Ellison Dr,
San Antonio, TX 78238
• Computer Programming
• Multimedia
• Small Business
References
Upon request