Wendy Cheniece Johnson has over 15 years of experience in management, operations, and customer service roles across various industries. She has a track record of growing sales, reducing costs, and developing high-performing teams. Johnson holds a Bachelor's degree in Business Administration and certification in substitute teaching.

1. WENDY CHENIECE JOHNSON
1106 Avon Place • Cocoa, Florida 32922
321- 412- 1674 • cheniece@ymail.com
PROFESSIONAL SUMMARY
Results-driven manager utilizing comprehensive training and development skills to create a staff capable of
effective delegation of responsibilities. Strong track record of consistently growing store revenues,reducing
employee turnover and reducing loss due to employee and customer theft. Believes in approaching every situation
with an open mind and finding solutions that benefit the company first.
EXPERIENCE
Allstate Fire & Casualty Insurance February 2016 to July 2016
Licensed Advisor/ Producer Cocoa, Florida
Responsibilities
 Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and
follow-up support.
 Represent a full line of insurance and financial products,serving as a trusted advisorto businesses and
individuals.
Brevard County Schools July 2012 to August 2015
Substitute Teacher Brevard County, Florida
Responsibilities
 Implemented daily instructional plans of the classroom in an effective manner.
 Maintained a class environment favorable to learning and personal growth in the absence of assigned
teacher
Citi Trends Inc November 2006 to July 2013
Various Levels of Responsibility*
Store Manager (new store location) Cocoa, Florida
Responsibilities
 Responsible for exceeding sales to the maximum potential.
 Provided training for “Customer First” program to improve quality of service.
Accomplishments
 Lowered shrink to .67% vs. 1.5%
 Trained and promoted 3 associates to management
 Trained and promoted 1 associates to store management
Planning and Allocation Savannah, Georgia
Responsibilities
 Analyzed class performance, planned class penetration,and average retail by class.
 Managed timely placement of purchase orders and new item setup in database.
 Participated in weekly allocation strategy sessions.
 Executed returns to vendors as negotiated while maintaining strong vendorpartnerships.
 Monitored industry trends and in evaluating competition.
 Assisted in the development/ analysis of the merchandise strategy,and in product selection and product and
key item development as directed.
 Executed the Best / Worst Seller Review.

2.  Allocated/transferred merchandise to stores using the AS400 system, followed up w/store contact,and
buyers.
Accomplishments
 Improved profits/sales in various departments by 4% vs.-15%
Corporate Store Manager Garden City, Georgia
Responsibilities
 Directed all merchandising, operational & human resources functions for store in order to achieve or
exceed planned sales & profits.
 Input floor sets/ planograms, while developing cross-product marketing materials.
 Oversaw scheduling of store associates while managing payroll and expense budgets
 Recruited, hired, trained, and developed new/ current associates
 Formulated guidance policies, procedures, solved organizational problems, designated responsibilities, and
established scope of authority.
 Analyzed counseling, guidance procedures, and techniques to improve quality of service and shrink
inventory.
STOPS Inc August 2009- April 2010
Quality Assurance Specialist Titusville, Florida
Responsibilities
 Work with all stages of a project or product.
 Ensures that the project is clear when released.
 Modify projects to correct any discrepancies.
 Follow up with adjusters/ case managers to ensure information is accurate.
 Systems used for improvement: CRM, OPS1, SharePoint
Accomplishments
 Exceeded completed project bar from 50 to 87 per day
Max Rave March 2005 -September 2006
Store Manager Melbourne, Florida
Responsibilities
 Implemented guidance policies and procedures.
 Assigned and evaluated work of personnel.
 Recruited staff, designated responsibilities,and established scope of authority.
 Conducted training program for staff.
Accomplishments
 Improved quality of service and shrink continuously 3% vs.7.7%
Publix Supermarkets May 1998-January 2005
Various Levels of Responsibility*
Assistant Common Area Manager Merritt Island, Florida
Responsibilities
 Handled department matters such as credit, customer relations, and accounting.
 Developed cross-product marketing materials, and oversawscheduling of departmental associates.
 Handled all routine and administrative work such as coordinating office services,preparing budgets and
cash flow statements/ bookkeeping, maintaining records, tracing information, coordinating details of
business trips,organized special projects and prepared project status reports for management.
 Assigned,trained, and evaluated work of personnel.
United Way Coordinator Hilton Head Island, South Carolina
Responsibilities
 Planned, directed, and coordinated activities of project to ensure that goal or objectives specified projects
are accomplished with time limitation.
Accomplishments
 Raised over $34,000 in payroll deductions for United Way

3. EDUCATION
RCSR Designation February 2016
Polk State College Winter Haven, Florida
4-40 Licensed Florida State
Introductory Teaching June 2012
ED Training Center Tampa, Florida
Substitute Teaching Florida Certification
Bachelor of Business Administration December 2008
American InterContinental University Atlanta, Georgia
Concentration: International Business
Certificate of Achievement October 2006
Savannah Entrepreneurial Business Center Savannah,Georgia
Associate of Arts June 1999
Savannah State University Savannah, Georgia