1. Rachel C. Holmes
Atlanta, GA Phone: (770) 355-6584
Email: rachelholmes915@gmail.com https://www.linkedin.com/in/rachel-holmes-7b624bbb
OBJECTIVE: To utilize my Account Management experience and Marketing Degree to drive sales.
SKILLS:
 Proficient in Microsoft Word, Excel, PowerPoint, and MapPoint; AS/400, ACT!, Salesforce, VPI EMPOWER, and Intuit QuickBase
 Typing speed:55 WPM and 16,500 KPH
 Bilingual English/Spanish (Reading, writing, and speaking)
EXPERIENCE:
Administrative Coordinator,Change Healthcare, Alpharetta, GA, 11/2015-Present
 Manage the calendars for 75 Nurse Practitioners to ensure maximum profitability and compliance with scheduling guidelines.
 Delegate work assignments,perform Quality Assurance reviews, and provide training and support for 30 Healthcare Concierges.
 Resolve all scheduling escalations in the states of Florida and Ohio using Intuit QuickBase.
Healthcare Concierge - Florida State Lead, Hire Dynamics/Temp at Change Healthcare, Alpharetta, GA, 04/2015-11/2015
 Managed the calendars for 75 Nurse Practitioners to ensure maximum profitability and compliance with scheduling guidelines.
 Delegated work assignments and provided training and support for 20 Healthcare Concierges.
 Resolved all scheduling escalations in the state of Florida using Intuit QuickBase.
 Logistically scheduled in-home, clinical care visits for travelling Nurse Practitioners in a Call Center environment.
Administrative Assistant, Holder Computer Repair, Cumming, GA, 08/2013-04/2015
 Generated and distributed marketing materials to promote business.
 Receptionist, filing, and various customer service duties; provided price quotes,created and closed sales orders.
Billing Coordinator II, Quest Financial, Atlanta, GA, 04/2013-08/2013
 Prepared various formats of billing using Excel and otherresources.
 Ensured accurate billing meets client Service Level Agreements.
Business Development Coordinator,FreightCheck, Norcross, GA, 05/2011-11/2011
 Recommended and generated competitor analysis to enhance company positioning.
 Coordinated sales and marketing initiatives for nationwide offices and implemented marketing initiatives.
 Created and analyzed reports to track sales. Updated corporate website with monthly marketing campaigns to drive sales.
Customer Service Officer, City of Norcross, Norcross, GA, 09/2009-10/2010
 Processed utility payments and generated work orders for new utility service.
 Daily balancing of cash,credit card, and check payments; account collections and Spanish translation.
Account Manager, Market Force Information, Norcross, GA, 06/2002-03/2009
 B2B sales and client relationship management and retention across verticals .
 Organized monthly and quarterly project initialization and implementation.
 Managed new and cyclical accounts and generated budgeting and revenue forecasts.
 Directly supervised employees and trained clients via webinars.
Correspondence Specialist,New Hermes, Duluth, GA, 04/2001-12/2001
 Processed sales orders and sales leads.
 Managed mailroom for incoming and outgoing deliveries; entered orders for new clients and vendors.
General Office Assistant, David Wood Personnel, Duluth, GA, 12/2000-04/2001
 Performed receptionist duties and medical billing.
 Created general office correspondence letters and qualified sales leads to ensure accuracy.
Product Management & Merchandising Assistant,ETA hand2mind, Vernon Hills, IL, 06/1998-06/2000 & 07/1997-06/1998
 Performed merchandising and catalog photography for new products, and trade show logistics and presentations.
 Reviewed and coordinated product promotions; sales reporting and competitor analysis.
EDUCATION:
 Associate of Marketing, College of Lake County, Grayslake, IL
 Microsoft Office 2010 Specialist, Advanced Training Centers, Norcross, GA – (CERTIFIED)
CERTIFICATIONS:
 Microsoft Word 2010 Brainbench Certification – (CERTIFIED)
 Georgia Work Ready Gold Level Certification – (CERTIFIED)