Antonio Paiz has over 15 years of experience in retail sales and 13 years of experience in retail management and store operations. He is seeking a challenging position as a retail manager where he can utilize his leadership and interpersonal skills. Most recently, Paiz worked as a Retail Trainer Store Manager for T-Mobile USA for 15 years, where he led a team of 6 to 20 employees, managed store operations, analyzed sales data, forecasted sales, ensured high quality customer service, and improved employee training programs. He has a proven track record of increasing sales and achieving performance goals.

1. Antonio Paiz
18927 Droitw ich Dr, Humble, TX, 77346 | (832) 640-7249 apaiz446@comcast.net
RETAIL TRAINER STORE MANAGER
■ Career Profile
Self-motivated retail store leader w ith more than ten years of active experience – Possess the required determination to
improve performance w ith utmost sense of obligation and carefulness.
Notable managerial qualities that can help in managing the w orkefficiently for achieving goals:
Effective Communicator | Decisive | Delegating Talents | Ability to Listen | Organized
Naturally Persuasive | Desire and Ability to Solve Problems
Self-Starter and Finisher
Other Qualifications:
 15 years experience in retail sales
 13 years experience in management
 2 year experience in training management
 1 year experience in SME recruiter
Objective Statement – Seeking a challenging position w here I can utilize my thirteen years of experience as retail sales
manager to contribute management/leadership and interpersonal skills to the benefit of the organization.
■ Professional Experience
Retail Trainer Store Manager T-Mobile USA Houston, TX 1999 – 2014
Key Activities:
 Led and motivated the store team from 6 to 20 employees to increase sales and ensure efficiency.
 Managed the store’s stock levels – Made key decisions about stock level and stock control.
 Analyzed sales figures – Utilized SAP record sales figures for data analysis and forw ard forecasts. Analyzed and interpreted
trends to facilitate planning.
 Forecast volume of future sales to maximize profits.
Selected Initiatives:
 Played a key role in district as SME recruiter - Organized Job fairs, w eekly recruiter calls and Kenexa support.
 Promoted 10 plus employees to leadership by communicating, journals, on hand training and delegating.
 Ensured that quality of customer service w as met – Resolved customer issues, meet the manager and surveys.
 Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the
local market.

2.  Organized professional training.
Other Functions:
 Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
 Dealt w ith employment issues such as interview ing/hiring potential employees and performance review s
 Dealt w ith chain sales, as and w hen required.
 Responded to customer comments and complaints.
 Updated superiors on business performance, new initiatives and other issues.
 Maintained aw areness of market trends in the retail industry.
 Recognized forthcoming customer initiatives and kept up w ith local competitors.
Selected Achievements:
 Improved employee’s know ledge of products and company trainings from 70% to 100%.
 Reached a record in sales w ith 800 activations in a month at high volume.
 Reached a record in sales w ith 300 activations in a month at low volume.
 Apart of an elite team called 21U.
 Developed new customer satisfaction form.
■ Education & Qualifications
 Mission High School - Diploma 1994
 University of Texas-Pan American – 1 semester
 Classroom instruction in sales, professional coursew ork and on-the-job training.