This document contains the resume of Ashutosh Gupta seeking a position in operations management, process management, customer service, sales, or marketing. He has over 11 years of experience in manufacturing, sales, marketing, operations management, customer service, and team management. Currently he works as a Regional Manager for Operations - North at Neulife Nutrition India Pvt. Ltd. His expertise includes customer service delivery, operations management, sales and marketing, and team management. He provides details on his educational qualifications and career highlights spanning various roles at different organizations.

1. ASHUTOSH GUPTA
E-Mail:- ashutoshirs@gmail.com
Mobile: +91 9990170532
Seeking professional enrichment in Operations Management, Process Management, customer
service, Sales & marketing with an organization of repute.
Professional Synopsis
A dynamic professional with nearly 11 years of experience in the areas of Manufacturing, Sales, Marketing
Management Operations Management, Customer Delivery Service and Team Management. Presently
working with Neulife Nutrition India Pvt. Ltd, as a Regional Manager (Operations – North).
Deftness in handling overall functioning of processes & implementing processes in line with the pre -set
guidelines. Possess a broad idea about the marketing strategies of the competitor. Demonstrated proficiency
in handling internal systems like Customer Relationship. Deft in coordinating with different
departments/functions to ensure customer satisfaction and problem resolution. Proficient in managing &
leading teams for running successful process operations & experience of developing procedures, service
standards for business excellence. Skilled in spearheading sales teams to achieve bottom-line objectives
with proven abilities in assessing and tailoring business development programmes. Possess excellent
interpersonal, communication & organizational skills with proven abilities in team management, customer
relationship management & effective crisis management.
Areas of Excellence:
- Operational Management - Documentation -Process Implementation
- Sales and Marketing - Health Products - Client Services
Areas of Expertise
Customer Service Delivery (Franchise Partners)
 Mapping clients, identifying improvement areas and implementing measures to maximize the customer
satisfaction levels.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked
upon for improved service levels.
 Setting out quality standards for various operational areas, ensuring a high-quality customer
experience.
 Attending requests/complaints of the customers and resolving the same within the given time frame.
 Monitoring new acquisition to insure correct acquisition.
Operations Management
 Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby
contributing towards ameliorated service revenue generation.
 Framing work direction and plan for the associates after thorough assessment of their capabilities.
 Preparing various weekly/monthly MIS reports pertaining to process and productivity.
 Implementing systems to upgraded versions to achieve maximum efficiency in various operations;
spearheading process improvement initiatives.
 Coordinating and following up with different departments in order to resolve customer complaints within
given time frame.
 Setting up targets, SOP & SLA.

2. Sales & Marketing
 Planning & executing key targeted marketing plan in order to reach important customer segments which
help achieve different business plan.
 Maintaining relationships with strategic business partners and key accounts.
 Evaluating customer satisfaction and loyalty parameters.
 Executing ethnic and other key targeted marketing plan in order to reach important customer seg ments.
Team Management
 Managing the performance of sales team to ensure efficiency in business operations.
 Monitoring the performance of team members to ensure efficiency in operations and meeting of
individual & group targets.
 Streamlining efforts for attainment of short and long term goals of the company taking into care the
mission and vision.
 Managing the Staff retention with various Motivational ideas.
The Accountabilities:
 Achieving sales target and ensuring profitability of the store.
 Increasing the Customer Satisfaction Level.
 Checking space allocation and making alterations as per requirements & Visual presentation of the
Merchandise.
 Achieving Targets with prior Sales planning.
 Managing a team of 80 members.
 Team Handling and Development.
 Manpower Planning, scheduling and Inventory management
 Maintenance of Global count process and Shrinkage Management.
 Setting up the floor & Visual Merchandising for the Department.
 Customer feedbacks record maintenance and evaluation.
Career Highlights
April’10 - till Date Working with Neulife Nutrition India Pvt. Ltd. Now as a Regional Manager
(Operations – North)
 Managing Company own & Company Operated Brand Store under brand name of Neulife.
 Ensuring sales at the store and Product with Proper billing’s handover to the customer.
 Generating leads from the walk-ins and sales at the canter
 Drive top line sales through Up Selling, Cross Selling, Repeat selling, Store Hygiene, competition
benchmarking, recommendation on changes on range planning based on customer feedbacks, providing
great customer service etc.
 Generating daily MIS related to number of walk-ins, type of complaints and sales at outlets.
 Ensure all the reports and MIS is generated and updated well in time and with high accuracy
 Meet Dealers, Distributors, and gym’s etc to market the products.
 Handling Sales and promotion of Product (Health & Food Supplements).
 Ensuring targets by management through co-ordination with sales and marketing staff.
 Motivate, train and develop teams. Provide timely coaching sessions to the associates developing their
behavioural and operational skills
 Ensure the store and store vicinity is neat and clean all the time reflecting/reinforcing brand image.
 Responsible to minimise costs through Mitigation of shrink areas, Electricity costs, carry bag costs,
generator cost, equipment consumables cost etc. within the store

3.  Responsible for store promotion activities through effective execution of store promotion plans, ensuring
daily price updates (mark ups and mark downs) of merchandises in the store as per the system
updates, giving feedback and new ideas.
 Minimise shrinkage through coaching the team for billing accuracy, stock accuracy, making the
associates vigilant about potential shoplifting cases, ensuring proper merchandise handling etc.
March ’09 – March ’10 worked with Carplus as an Asst. Store Manager.
 Managing a store of 6000 sqft.
 Managing a team of sales people, technical staff, and promoters.
 Responsible for meeting targets, finances, operations of the store.
 Corporate Selling of the product.
 Planning new promotional activities.
 Planning & Implementing new marketing activities.
 Managing the customer care dept.
April ’08 – Feb ‘09_Worked with The Mobile Store Ltd. As a Duty Manager.
 Store Operations & Process Compliances.
 Target Achievement.
 Handling Team & individual target setting.
 Briefing on daily basis.
 Handling stocks & replenish accordingly.
April ’04 – March ’07_ Worked with Sagari Leathers Pvt. Ltd. (Agra) As a Quality Controller.
 Preparation of quality check list according to customer norms of quality.
 Final approval of manufacturing process of the product.
 Set the sequence of operation.
 Preparation of G-7 quality report.
 Coordination and motivation of team members.
 To observe and analyze the operational parameters.
 Dealing with the customer’s quality inspector.
Educational & Professional Qualifications
 Post Graduate Diploma in Retail Management from Indian Retail School.
 Graduate in B.A. (Pass) from Dr. Bhimrao Ambedkar University, Agra.
 Completed 10+2 from Hindu Inter College, Attara, Banda.
Personal Details
Date of Birth : 15th
Sep. 1984
Languages : English and Hindi
Address : WZ-68, Flat No. 101, 3rd
Floor, Near Pipal Wala Chowk, Jwala Heri, Paschim Vihar,
New Delhi-110063