Michell M. Sta.ana is seeking a challenging career where her skills in computer programs, customer service, sales, administration and management can be utilized. She has over 10 years of retail experience as a Senior Sales Associate and Assistant Boutique Manager. Her achievements include exceeding sales targets and receiving high scores on audits. She is educated with a Bachelor's degree in Commerce and has attended various seminars on topics like stock keeping, visual merchandising and people handling.

1. Curriculum Vitae
Michell M. Sta.ana
Airport Road,Abu Dhabi
sta.anamichell@ymail.com
Mobile # +971528661738/+971564988388
Objective:
Looking forward for a challenging and competitive career in any industry leading to
professional exposure with the organization where my skills, talents and experience would be
explore and utilized for mutual benefit. To be an excellent team member in the organization by
putting the best effort to achieve shot term and long term goals as well. To enhance knowledge
and skills in developing appropriate work, values and attitude in any organization that offers a
greater opportunity in establishing personal growth and stability.
Skills and Ability:
• Computer Literate (Microsoft word, excel and power point).
• Dependable, reliable and people oriented.
• Strong personal skills.
• Positive outlook and motivated team player.
• Energetic and driven
• Excellent work ethics.
• Persuasive negotiator.
• Hardworking, can work under pressure and with a minimum supervision

2. • Flexible, Quick learner, can easily adapt changes in work related and enjoy changes.
• Proven in executing good customer service
• Shows enthusiasmtowards work and has a initiative to learn more things
• Good punctuality habit, can deal with changes of schedule for business or company
needs.
• Knowledgeable in administrative task.
• Can communicate respectively to the team.
Achievements:
 Achieved 115% for the yearly target and 8% increase versus the last year sales.
 Consistent score of 98 % for internal audit.
 Consistent score of satisfactory for corporate audit.
 8 months achieving target for 2014-2015 calendar year.
 Number 1 store in achieving the yearly target across UAE.
Work Experience:
• Senior Sales Associate:
Newlook, Landmark Group
Dalma Mall, Mussafa
Feb.10 2013 – present
Duties andResponsibilities:
 Assist customers on selling area and ensures maximum customer service.
 Ensures that all items are properly merchandized based on company's standards.
 Provide reports to higher management on a periodic basis.(sales/customer
profile/product information/product defects/customer feedback, customer conversion
analysis.
 Conducts physical inventory as scheduled.
 Maintaining store operations and brand specific standards.
 Focus upon delivering Sales & Profit.
 Ensures the store operates within agreed wage budgets.
 Establishing and maintaining effective administration system and records.
 Accountable for ensuring all(controllable) store costs/expenses are tracked and remain
within agreed budgets.
 Monitor daily sales to ensure that monthly sales target/quota is achieved.

3.  Prepare performance assessment of individual staffs on a quarterly basis and carry out
required training to ensure that standard operating procedures and brand specific
guidelines are met.
 Carry out wholesaling functions by meeting with clients in order to acquire sales thru
direct selling and increasing brand awareness and market share.
 Ensuring that scheduled payments are collected and properly remitted. Ensuring that all
orders are met and delivered on a timely basis by constantly monitoring client needs
and that delivery team is properly instructed.
 Pro-actively make follow up calls to clients to ensure that the stock levels are optimal
and additional business is maximized.
 Responsible for administrative work.
 Maximize department sales and productivity in line with shops target.
 Monitor and ensure adherence of customer service standard within the department.
 Provide Customer satisfaction by delivering exceptional customer service
 Monitor key data report on space management, sales and stock movement against the
budget and communicate with the staff.
• Assistant Boutique Manager
Bench Apparell
Nueva Ecija, Philippines
June 2004 – Feb. 2013
Duties andResponsibilities:
• Assist customers on the selling area and ensure maximum customer satisfaction.
• Monitors daily sales to ensure that monthly sales target/quota is achieved
• Do Verification of actual stocks received against GTM(Goods transfer Movement
Sheet)
• Arrange received stocks at the back store
• Ensures that all items are properly merchandized based on company’s retail
standard.
• Address fast sellers and slow sellers on the floor and takes necessary action
• Prepares store transfers to assure balanced stocks among branches
• Provide reports to management as necessary (sales/customer profile/product
Information/product defects/customer feedback)
• Conducts physical inventory as scheduled.
• In-charge in store operations
• Scheduling manager
• Ordering, pull-out and monitoring of stocks
• Setting the staff target
• People handling and delegation of task

4. Seminars and Training Attended:
o Sim Training for Stockeeping’
o Fitting Room Specialist Training
o Personality Development Training
o Stock Management Training
o People Handling Training
o Visual Merchandising Training
Educational Attainment:
Bachelor of Science in Commerce
Major in management
Divina Pastora College
Nueva Ecija, Philippines
Date Graduated: April 2007
Personal Data:
Birthdate: November 13, 1980
Birthplace: Bulacan, Philippines
Age: 34 Years old
Marital Status:Married
Religion: Catholic
Citizenship: Filipino
Visa: Working Visa

5. I hereby certify that the above information are true and correct to the best of my knowledge
and beliefs.
Michell M. Sta.ana