1. Rachel Butterfield
4684 Cason Cove Dr. #117 Orlando, FL 32811 321-305-8315 rachel.butterfield15@gmail.com
Work Experience
WYNDHAM VACATION OWNERSHIP Orlando, Florida
Vacation Planning Guide April 2016 - Present
 Answers calls from Timeshare Owners to make reservations at Wyndham Resorts
 Clarifies procedures, checks availability, and assists in educating owners on best practices
 Processes payments for extra benefits while following proper privacy procedures
NAVIS Orlando, Florida
Reservation Sales Agent Nov. 2015 - Mar. 2016
 Answers calls for multiple vacation rental companies and resorts to make reservations
 Processes payments and ensures all policies and procedures are followed for each transaction
 Becomes knowledgeable of each client and provides a comprehensive description of a guest’s reservation while
booking
UNIVERSAL ORLANDO Orlando, Florida
Rentals Department - Rentals Attendant Oct. 2015 - Nov. 2015
 Provides rental wheelchairs and strollers to park guests
o Completes legal contracts and proper cash handling procedures to ensure smooth guest experience
 Practices upselling procedures and pushes sales in other minor items (such as lanyards and dining plans)
 Maintains cleanliness and functionality of all strollers and wheelchairs
Event Operations - Trainer Oct. 2014 - Apr. 2015
 Trains new team members over a three-day period
 Trains new trainers
 Organizes and updates training materials
Event Operations - Event Guide Mar. 2014 - Oct. 2015
 Creates smooth experience of private event guests
 Remains accessible to park guests during day-to-day operations
o Operations include daily SuperStar Parade and Early Park Admission for on-site hotel guests
 Ensures guest safety and proper procedures during annual events
o Events include Mardi Gras, Halloween Horror Nights, Macy’s Holiday Parade, Grad Bash
Volunteer Experience
FIRST TECH CHALLENGE Orlando, Florida
Team Mentor Jan. 2013 - Apr. 2014
 Helps robotics team members (ages 14-18) stay on track with meeting tasks
 Encourages friendly and professional behavior during competitions
Judges’ Assistant Feb. 2012 - Feb. 2014
 Organizes all judging materials before competition begins
 Assists judges with various tasks throughout competition
o Tasks include communicate to teams, retrieve materials as needed, and assist with awards ceremony
Education
UNIVERSITY OF SOUTH FLORIDA Tampa, Florida
Bachelor’s Degree Aug. 2011 - Nov. 2012
 64 credits completed (including 15 Honors credits)
 3.66 GPA
WINTER PARK HIGH SCHOOL Winter Park, Florida
High School Diploma Jun. 2011
 Graduated with Honors
 Graduated with International Baccalaureate Diploma
Skills
 Proficient in Microsoft Office and Outlook
 Typing speed of 70 WPM