Personnel Management Resume

1. Chelsea Atkinson
Personnel Management
PROFESSIONAL SUMMARY
As a Department Manager, I provide outstanding customer service by utilizing tact and professionalism to overcome
any obstacle. My primary focus is bolstering operational success, with goals of increasing sales and positive customer
experience. With over 4 years’ managing personnel and retail operations for large retailers, I look for any opportunity to provide
a constructive and stimulating professional environment for my team members and customers alike.
EMPLOYMENT HISTORY
Department Manager, Von Maur
August 2016 – Present
− Upon assuming leadership for my department, sales targets were at 70%. Through leadership and the sales efforts of
my team, we increased sales to 97% within 5 months for a total 27% increase.
− Exceeded Profit Margins by approximately 10%.
− Through Mentorship and Training, one of my associates has been selected for the Executive Training Program.
− Operated within Compliance and Risk Management Guidelines by mitigating Inventory Loss and Shrinkage.
− Prepare and manage departmental budgets.
− Provide employees with guidance in handling difficult or complex problems.
− Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
− Interpret and communicate work procedures and company policies to staff.
− Develop work schedules according to budgets and workloads.
− Plan and direct staffing, training, and performance evaluations to develop and control sales.
− Supervise others and provide on-the-job training.
Assistant Manager, White House Black Market
September 2014 – August 2016
− Achieved ~$15k-$20k sales per month, consistently leading the sales team.
− Through Training and Mentorship, my sales team consistently achieved ~$10k sales per month.
− Adapt teaching methods and instructional materials to meet employees' varying needs, abilities, and interests.
− Establish and maintain relationships with customers or provide assistance with problems customers may encounter.
− Prepare and manage departmental budgets.
− Supervise the work of associates to ensure adherence to standards, deadlines, and proper procedures, correcting errors.
− Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
− Develop work schedules according to budgets and workloads.
− Plan layouts of stockrooms, considering turnover, size, or related factors pertaining to items stored.
− Perform initial screenings and interviews of potential sales candidates
EDUCATION
Kennesaw State University, Kennesaw, Georgia
August 2018 (Pursuing)
− Bachelor of Business Administration, Marketing
SKILLS
− Recruiting and Retention
− Microsoft Office
− Team Building
− Customer Service
− Social Networking
− Data Analysis
− Management
− Exceptional Communication
− Strategic Planning
− Sales
− Leadership