This document discusses quality management and quality assurance. It defines quality management as a formal process to review operations, products, and services to identify areas for quality improvement. Quality management aims to reduce waste, improve processes, increase market share, lower costs, facilitate training, meet customer expectations, and raise morale. Quality assurance is defined as the process of demonstrating that a product can satisfy users. The document emphasizes that quality is everyone's responsibility, not just a department or individual, and that quality assurance needs documented standards and best practices.