PA2557_SQM_Lecture6 - Process improvement processes. GQM+Strategies.pdf PA2557_SQM_Lecture7 - Defect Prevention.pdf PA2557_SQM_Lecture5 - Customer satisfaction, Product Management.pdf PA2557_SQM_Lecture1 - Course Introduction.pdf PA2557_SQM_Lecture2 - Quality Basics.pdf PA2557_SQM_Lecture3 - Process Improvement.pdf PA2557_SQM_Lecture4 - Process improvement and Process Maturity.pdf 
