This document discusses quality management and control. It outlines different approaches to quality including statistical quality control. Statistical quality control uses acceptance sampling and process control to determine quality levels. The document also discusses total quality management which takes a holistic approach and emphasizes continuous improvement, employee participation, and leadership commitment. Key aspects include setting quality goals, organizing teams, providing training, measuring processes, and calculating quality costs.
The following topics are briefly covered in the powerpoint :
1.TQM Framework, benefits, awareness and obstacles, 2.Quality- Vision, Mission and Policy statements, 3.Customer Focus- Customer perception of quality, 4.Kano Model, 5.Dimensions of product and service quality, 6.Cost of quality. 7. Contributions of Deming, 8.Juran, 9.Crosby, 10.Masaaki Imai, 11.Feigenbaum,12. Ishikawa, 13.Taguchi Loss Function, 14.Concept of Quality circle 15.5S principles 15.8D Methodology
What is Quality?
History of Quality Methodology.
Deming’s Principles.
Taguchi’s Contributions And Philosophy.
Total Quality Management.
Quality Improvement Tools.
Costs related to quality.
Benefits/Drawbacks.
Definitions of the quality are as follows.
Transcendent definition: excellence.
Realistic but demanding STANDARDS;
Getting things RIGHT FIRST TIME; ‘It costs less to prevent a problem than it does to correct it’.
Influences the relationship with CUSTOMERS;
Influences how COMPLAINTS are dealt with;
Something to do with how things LOOK and FEEL.
Product-based definition: quantities of product attributes.
User-based definition: fitness for intended use; meeting or exceeding user expectations.
Value-based definition: quality vs. price.
Manufacturing-based definition: conformance to specifications.
The following topics are briefly covered in the powerpoint :
1.TQM Framework, benefits, awareness and obstacles, 2.Quality- Vision, Mission and Policy statements, 3.Customer Focus- Customer perception of quality, 4.Kano Model, 5.Dimensions of product and service quality, 6.Cost of quality. 7. Contributions of Deming, 8.Juran, 9.Crosby, 10.Masaaki Imai, 11.Feigenbaum,12. Ishikawa, 13.Taguchi Loss Function, 14.Concept of Quality circle 15.5S principles 15.8D Methodology
What is Quality?
History of Quality Methodology.
Deming’s Principles.
Taguchi’s Contributions And Philosophy.
Total Quality Management.
Quality Improvement Tools.
Costs related to quality.
Benefits/Drawbacks.
Definitions of the quality are as follows.
Transcendent definition: excellence.
Realistic but demanding STANDARDS;
Getting things RIGHT FIRST TIME; ‘It costs less to prevent a problem than it does to correct it’.
Influences the relationship with CUSTOMERS;
Influences how COMPLAINTS are dealt with;
Something to do with how things LOOK and FEEL.
Product-based definition: quantities of product attributes.
User-based definition: fitness for intended use; meeting or exceeding user expectations.
Value-based definition: quality vs. price.
Manufacturing-based definition: conformance to specifications.
Feigenbaum's Philosophy on Total Quality ManagementPiyush Tripathi
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
Feigenbaum's Philosophy on Total Quality ManagementPiyush Tripathi
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
What is Quality Control
• Why implement Quality Control
• Quality Control Team
• Establishing a Quality Control Program
• Quality Control and Quality Assurance
• Quality Control Tools
• Measuring Success
• TQM, Six Sigma and ISO 9000
• Roadblocks and Barriers
Productivity & Total Quality ManagementVaibhav Bhatt
Productivity and Total Quality Management Importance For An Organisation And How Can They Develop And Overall Efficiency Through Proper Quality Management Techniques
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Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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2. Chapter Objectives
Understanding of the different approaches to Quality
The Statistical approach to quality control
New approaches to quality
Modern Quality Concepts
3.
4. Quality Management
The act of overseeing all activities and tasks needed to
maintain a desired level of excellence.
This includes creating and implementing quality
planning and assurance, as well as quality control and
quality improvement.
It is also referred to as total quality
management (TQM).
5.
6.
7. Quality
It is totality of features and characteristics of a product
or service that bear on its ability to satisfy stated or
implied needs
It is in terms of fitness for purpose and safety in use.
It is a crucial issue at the interface between marketing
and production.
Quality is not only central to profitability but crucial to
business survival.
8. Aspects of Quality
Quality of Design:-suitable for the purpose to which
they will be put and meet the requirement or
perception of the customers.
Quality of Conformance:-Extent to which goods are
produced conform to the specifications and cosistancy
to meet the standards.
9. How to ensure quality
Type of Process Task Resposibility for Quality
Jobbing task & quality integrated.Depends on the skill persons performing task
of the people doing & supervising the work and supervision
Batch and Line work has been de-skilled separate QC and inspection
Continuous Process Quality determined by the process built into the process.
quality reintegrated into the task Monitoring becomes the res-
-ponsibility of those perform-
-ing other aspects of task
10. Proactive or Reactive control
Preventive Or Feed forward Control:-focused on
inputs like human resource, machinery and material.
Concurrent Control:- focus on ongoing activities to
ensure quality
Feedback or post –action control:-focus on output
11. Statistical Quality control
Is based on the assumption that perfect quality is
unattainable and / or too expensive.
Is a trade-off between the costs associated with the
maintenance of quality and the cost of failure due to
lack of quality
12. Statistical Quality control
Cost of lack of quality Cost of quality
Scrape
Reworking
Downgrading/seconds
Inspection
Waste material
Warranty claims
Complaints
Lost sales opportunities
Loss of customer goodwill
Legal claims
Product liability
Verification costs
Inspection costs
Quality audit
Appraisal equipment
Prevention cost
Additional maintenance
Training
Special investigation
Quality planning
13. Statistical Quality control
It can be divided into acceptance sampling and process control.
Acceptance Sampling:-testing a random sample of existing goods
and deciding whether or not to accept an entire lot.
Statistical process control:-testing a random sample of output
from a process to determine whether or not to accept the process.
Acceptable Quality Level (AQL):- the maximum number of
defective goods per 100.
Lot Tolerance Percentage Defective (LTPD):-if the percentage of
defective goods is greater than a specified amount.
Consumers’ Risk:-probability of accepting low quality lot.
Producers’ Risk:-probability of rejecting of satisfactory goods.
14. Stages of Quality Control
The average no. of defectives expected in each batch.
Standard deviation of the distribution
Probability of different numbers of defective goods
Fix the risk levels-AQL-LTPD, producers’ risk and
consumers’ risk
Set the control limits
Implement
15. Control By Variables
Take a succession of random samples
Calculate means value of samples-normal distribution
Standard deviation of error
Determine level of risk
Draw up a control chart
17. Quality Control
Old Philosophy New Philosophy
Second to profit
higher cost
Minimize defects
Only quality controller
Result of poor workmanship
Should be caught n remedied
Ensure profit
Lower cost
Zero defects
Everyone control quality
Poor management
Should be eliminated
18. Total Quality Control (TQM)
Mission statement
Top to bottom learn new philosophy
Inspection for improvement
Suppliers selected for quality
Continuous improvement in production process
Adequate training
Participatory leadership
Trust climate
Cross the board approach
Improve customer satisfaction
No target in production only methods of improvement
Pride in each worker’s own work
Education and self improvement
Climate of quality improvement
19. Juran’s Ten Steps to Quality Improvement
• Build awareness of the need and opportunity for improvement
• Set goals for improvement
• Organize to reach the goals
• Provide training
• Carry out projects to solve problems
• Report progress
• Give recognition
• Communicate results
• Keep score
• Maintain momentum by making annual improvement part of
the regular systems and processes of the company
20. Crosby's 4 Steps to Quality Improvement
• Management is committed to quality – and this is clear to
all
• Create quality improvement teams – with (senior)
representatives from all departments.
• Measure processes to determine current and potential
quality issues.
• Calculate the cost of (poor) quality
21. Total Quality Control (TQM)
The Benefits of TQM Requirements for Success
Improved quality
Increased productivity
Increased market share
Competitive advantage
A release of employee
potential
A motivated workforce
Increased profits
Reduced waste as a result of
zero defects
Leadership from the top
Patience to carry through a
long-term strategy
Communication skills
A change in culture
A recognition of quality in all
aspects of management
Recognition and reward
22. A Cultural Change in Organization
The customer is the driver of change
Continuous improvement
Employee participation
Partnership with employees
Commitment from the top management
Trust in workers’ abilities
Flexibility
Training for the workforce
Acceptance of responsibility
Willingness to contribute