Quality control is a process to review production and ensure it meets standards of dependability, acceptability, and fiscal responsibility. It identifies products that don't meet standards. Establishing a quality control program involves documenting existing processes, identifying objectives, and establishing policies and procedures. Quality control tools include standard operating procedures, process maps, checklists, and reporting systems. Measuring success includes metrics like error rates and costs. Total quality management, Six Sigma, and ISO 9000 standards can be applied to quality control programs.
In today’s competitive environment, “good enough” is no longer “good enough”. Privacy regulations and customers’ expectations require mailers to produce defect-free documents, in the right envelope, and with the correct address. This workshop will explain why quality control is important for every mail operation, and how to integrate quality control with your existing processes. Learn the differences between TQM, Six Sigma, ISO 9000, and other quality control methods, and how they can be used in your print and mail operations.
Quality Management: Nature of Inspection; Quality Control; Statistical Quality Control (SQC); Types of Control Charts; Acceptance Sampling Technique; Total Quality Management; What is Quality Management? Modern Quality Management;
Lean, Six Sigma and Emotional IntelligenceIan R. Lazarus
An introduction to Lean and Six Sigma process improvement techniques as well as Emotional Intelligence in leadership to a medical staff. Using Lean can help 1) Reduce cost 2) Improve Reliability and Safety and 3) Increase the Quality of Care. Using Six Sigma can improve processes by reducing variation. Leadership with high Emotional Intelligence create the optimal environment to implement Lean and Six Sigma strategies.
In today’s competitive environment, “good enough” is no longer “good enough”. Privacy regulations and customers’ expectations require mailers to produce defect-free documents, in the right envelope, and with the correct address. This workshop will explain why quality control is important for every mail operation, and how to integrate quality control with your existing processes. Learn the differences between TQM, Six Sigma, ISO 9000, and other quality control methods, and how they can be used in your print and mail operations.
Quality Management: Nature of Inspection; Quality Control; Statistical Quality Control (SQC); Types of Control Charts; Acceptance Sampling Technique; Total Quality Management; What is Quality Management? Modern Quality Management;
Lean, Six Sigma and Emotional IntelligenceIan R. Lazarus
An introduction to Lean and Six Sigma process improvement techniques as well as Emotional Intelligence in leadership to a medical staff. Using Lean can help 1) Reduce cost 2) Improve Reliability and Safety and 3) Increase the Quality of Care. Using Six Sigma can improve processes by reducing variation. Leadership with high Emotional Intelligence create the optimal environment to implement Lean and Six Sigma strategies.
Chapter 10 of ICT Project Management based on IOE Engineering syllabus. This chapter includes topic related to quality theories, quality planning, cost of quality and more on quality management of project. Provided by Project Management Sir of KU.
A presentation on the different methods to use to control quality and prevent internal and external failure to avoid the catastrophic inestimable price of poor quality.
The economy is developing very fast and it is becoming more competitive with each passing day as customers also become more difficult (Weckenmann and Akkasoglu, 2012). The organization has to face more fierce competitions and challenges every day. Many companies provide the same products or services for the same customers (Weckenmann, Akkasoglu and Werner, 2015). To survive on this conjuncture, they must build up their reputation based on great product quality.
Many foundational principles of quality were introduced and developed by Deming in 1986 (Wicks. A and Roethlein. C, 2009). They had quickly become essential factors in many companies’ operation. Consequently, quality management must be given more attention like an important strategy (Khaled Omar and Murgan, 2014). Many authors think that quality of products or services has a close relationship with customer satisfaction. In order to help companies control their product quality more efficiently, the concept of cost of quality (CoQ) was formed and developed continuously.
Quality cost philosophy was first described by Armand V. Feigenbaum (1956) in his book, “Total quality management”. After that, many modified definitions of CoQ had appeared. Chiadamrong (2003) said, “The cost of quality is a comprehensive system, not a piecemeal tool.” According to Chopra and Garg (2012), quality cost is the gap between actual cost and perfect cost of products or service. In general, quality cost is a useful methodology that helps companies to build trust with customers, ensure sustainable development and increase their profit.
Crandall and Julien (2010) said that The American Society of Quality (ASQ) define cost of quality as follows: “Quality costs are the total of the cost incurred by investing in the prevention of nonconformance to requirements, appraising a product or service for conformance to requirements, and failing to meet requirements. The sum of these costs represents the difference between the actual cost of a product or service and what the reduced cost would be if there were no possibility of substandard service, failure of products or defects in their manufacturing.”
This paper will provide general and in-depth information about costs of quality and its development up to the present day with two main parts. The first part will concentrate on concepts, definitions, and models of quality costs as well as how it was formed. The second part will contain real example, discussion and analysis about how CoQ concept is as relevant today as it has ever been.
Quality and Cost Management: Methods and Resultstimwrodgers
Summary of methods and results for reducing cost, driving quality upstream, optimizing systems, managing suppliers, accelerating time to market, and improving performance
Chapter 10 of ICT Project Management based on IOE Engineering syllabus. This chapter includes topic related to quality theories, quality planning, cost of quality and more on quality management of project. Provided by Project Management Sir of KU.
A presentation on the different methods to use to control quality and prevent internal and external failure to avoid the catastrophic inestimable price of poor quality.
The economy is developing very fast and it is becoming more competitive with each passing day as customers also become more difficult (Weckenmann and Akkasoglu, 2012). The organization has to face more fierce competitions and challenges every day. Many companies provide the same products or services for the same customers (Weckenmann, Akkasoglu and Werner, 2015). To survive on this conjuncture, they must build up their reputation based on great product quality.
Many foundational principles of quality were introduced and developed by Deming in 1986 (Wicks. A and Roethlein. C, 2009). They had quickly become essential factors in many companies’ operation. Consequently, quality management must be given more attention like an important strategy (Khaled Omar and Murgan, 2014). Many authors think that quality of products or services has a close relationship with customer satisfaction. In order to help companies control their product quality more efficiently, the concept of cost of quality (CoQ) was formed and developed continuously.
Quality cost philosophy was first described by Armand V. Feigenbaum (1956) in his book, “Total quality management”. After that, many modified definitions of CoQ had appeared. Chiadamrong (2003) said, “The cost of quality is a comprehensive system, not a piecemeal tool.” According to Chopra and Garg (2012), quality cost is the gap between actual cost and perfect cost of products or service. In general, quality cost is a useful methodology that helps companies to build trust with customers, ensure sustainable development and increase their profit.
Crandall and Julien (2010) said that The American Society of Quality (ASQ) define cost of quality as follows: “Quality costs are the total of the cost incurred by investing in the prevention of nonconformance to requirements, appraising a product or service for conformance to requirements, and failing to meet requirements. The sum of these costs represents the difference between the actual cost of a product or service and what the reduced cost would be if there were no possibility of substandard service, failure of products or defects in their manufacturing.”
This paper will provide general and in-depth information about costs of quality and its development up to the present day with two main parts. The first part will concentrate on concepts, definitions, and models of quality costs as well as how it was formed. The second part will contain real example, discussion and analysis about how CoQ concept is as relevant today as it has ever been.
Quality and Cost Management: Methods and Resultstimwrodgers
Summary of methods and results for reducing cost, driving quality upstream, optimizing systems, managing suppliers, accelerating time to market, and improving performance
Although this article was written specifically to get approval to attend specific conferences these steps are geared to any and all conferences, seminars, and out of office meetings.
Getting the approval to attend important conferences like MAILCOM and National Postal Forum has always been challenging – even more so under the current economic conditions.
But actively participating in conferences is a key to success for you as a professional in the mail industry, and is important to the success of your organization
I was asked by MST to write a brief article regarding my attendance at MAILCOM 2015 which was held in Atlanta, Ga this year. As I was arriving in Atlanta my thoughts were on a few things. How would the show do in Atlanta, after being in Atlantic City for so many years? Will it be well attended? How many "first-timers" will there be? Vendors? Is MAILCOM still relevant after all these years? Is it still worth the time and money (whether personally or professionally) and last but not least what will I get out of it as far as value and benefits both for myself and my organization? I am happy to report that my answer to all of the above questions is a resounding YES!
Teams offer an easy way to tap the knowledge and talents of all employees to solve many of your companies problems. A team draws together employees from all different functions and levels of your organization to help find the best way to attack a specific issue. Many organizations have found that they can no longer rely just on management to guide work processes and company goals. Companies need to involve employees who are much closer to the daily problems and the companies customers. When employees gain more authority from top management, they tend to be more responsive to the customers’ needs and to resolve problems at the lowest possible level in the organization.
I learned attention to detail and evolved a unique ability to interact with egos; honed as road manager, stage manager, tour manager and concert producer; over 300 concerts and tour dates with a range of national artists from rock, country, R&B and jazz. Here are a few my favorite artists to have worked with:
Twenty Ways to Manage Your Operation Like Ben Franklin –WE all know Benjamin Franklin was a great figure in American history, but how many know he was also an incredible businessman? Much of America's current business success can be traced to the principles embodied more than 200 years ago by Ben Franklin. His life exemplifies the innovation; technology and ingenuity that helped propel the American economy to unprecedented heights. Twenty rules of Franklin's management techniques will show how his philosophy is as pertinent to managers today as it was in the 18th century. Instructors: Marlene O'Hare, CMDSM, Jim Mullan, CMDSM
When did you last challenge yourself to learn more, listen more… share more? As you develop so will your staff. As you expand your horizons so will your staff. As you evolve so will your relationships with all around you: customers, staff family and friends. This session is loaded with simple paths to achieving these goals and well as others designed specifically for YOU!
Mr. James P. Mullan, CMDSM, EMCM, MDC and National Operations Manager at Chubb & Son for Océ Business Services, will co-present the workshops and host the Six Sigma roundtable. Mr. Mullan is a past recipient The Franklin Award, which honors leaders whose contributions maintain the value of mail communications.
Mr. James P. Mullan, CMDSM, EMCM, MDC and National Operations Manager at Chubb & Son for Océ Business Services, will co-present the workshops. Mr. Mullan is a past recipient The Franklin Award, which honors leaders whose contributions maintain the value of mail communications.
This presentation will provide an overview of records management related to office services, mail services, support services, and facilities management.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
11. Why Quality is Important “Good enough” isn’t good enough Meet customers’ expectations Help employees improve performance
12. Goals of Quality Control Ensure products or services meet standards Requirements are reviewed for: Dependability Acceptability Fiscal responsibility
13. Goals of Quality Control Team Identify products or services that don’t meet standards Additional responsibilities: Halt production Notify management Notify customer
14. Quality Control Team Members Choose from multiple levels (e.g., line, management) Choose from multiple disciplines (e.g., operations, customer service) Have desire and aptitude for improvement
16. Correcting Errors NOT the responsibility of the QC team! Different levels to be corrected: Immediate error – Operator Training error – Supervisor Systematic error - Management
17. Establishing a Quality ControlProgram Document the existing process Identify specific objectives of the program Establish policies and procedures Map out and validate the QC process
18. Quality Control andQuality Assurance Quality Control – identify and detect errors Quality Assurance – evaluate and improve process Important that management team understands the difference
19. Quality Control Tools Standard Operating Procedures (SOPs) Process maps Checklists Quality Control and Change Control documentation Reporting system
21. Quality Control – What’s Acceptable 100% - Must be the goal Weigh goals, costs and results Risk and probability of “worst case”
22. Quality Control and Testing Establish standards and specifications Develop test cases of probable errors Test production process Test quality control process and results
23. TQM, Six Sigma and ISO 9000 Total Quality Management – TQM. Management philosophy on continuous improvement. Six Sigma – TQM, with additional emphasis on project management. ISO 9000 – standards and guidelines for quality systems as set by International Organization for Standardization
24. Six Sigma Overview A 50,000 Foot View Of Process and Problem Analysis and Solutions for Corrective Actions
25. Definition Six Sigma is a process of corrective action and measure to achieve .99977 percent accuracy Sigma represents number of deviations per million opportunities (DPMO) Simple translation – number of errors in a process for every million times you perform that process Source: W. Edwards Deming – TQM Industry Innovator & Leader
26. Can That Be Possible? 3.4 errors per million pieces of mail is a stretch for you resources – especially in this economy The program is built to improve current process measures / reduce errors / increase efficiency in your operation Most mail centers may run at a 3-4 Sigma Your goal using this tool is to improve to a 4 then a 5 sigma by reducing errors and waste
27. “Six Steps” Approach Identify the product or service you provide Identify your customer and what that customer feels is important in your product/service (Critical to Quality) Identify the “satisfaction” level for delivering your product/service (Compliance & Voice of Customer) Define the process for making that satisfaction a reality Make your process mistake-proof and eliminate waste Ensure continued improvement by measuring, analyzing and controlling improved process. IMPORTANT: Never try to lead process activity to a “suspected” outcome Always let the process lead you to the solution
28. Key Components Process of identifying errors Weighing value or “damage” of errors Defining steps to change your steps Focus on risk, impact and what your customer sees Science (math too) approach to correction Test all solutions - kick the tires!! Follow up and REPLICATE the solutions whenever and wherever you can
29. Effective Solutions “A good solution becomes a great solution when you can apply it to other problems in your operation.” Example: Delays in delivery due to broken or occupied freight elevator – limiting access to deliver on time Solution: Mail placed in satchels for delivery through passenger elevators – full access Additional solution: Completed copy work can be returned to originator using luggage cart instead of hand truck – access via passenger elevator
30. DMAIICThe Success Blueprint Define – Your project Measure – Your current process Analyze – Gather data for determining causes Improve – Cost & customer benefits Implement – Gain buy in to activate changes Control – Report findings / results scorecards
31. Six Sigma Benefits Forces you to study your process Data systems set up – “You cannot manage what you do not measure” Customer views of success are defined Process is cost-sensitive to economy/budgets Interaction with customers and management to secure support for your solutions ADVERTISEMENTof your success!!!
33. Quality Control:Only for Production? Quality Control works anytime that there is a process that there is a measurable result that there is opportunity for error
34. Quality Control Roadblocks “Error-free isn’t possible, so why try?” “Quality Control costs too much.” “Quality Controls slows down production.” “Nobody really cares.”
35. Overcoming Roadblocks Explain competitive environment. Demonstrate true costs of errors. Measure “re-work” times. Share feedback from customers.
36. Questions for Certificate Program Question 1 True or False: Quality control and quality assurance mean the same thing. Answer – False Question 2 True or False: Standard Operating Procedures are an essential aspect of a good quality control program. Answer – True Question 3 True or False: Quality Control works for every process. If there can be errors, then there can be a quality control program. Answer - True
37. Questions? Mark M. Fallon, CMDSM President & CEO The Berkshire Company mmf@berkshire-company.comwww.berkshire-company.com James P. Mullan, CMDSM, EMCM, MDC National Operations Manager – Chubb Océ Business Services james.mullan@oce.com