This document discusses several quality improvement methods including PDCA (Plan-Do-Check-Act), Six Sigma, Lean, ISO standards, and others. It defines key terms like quality and improvement. For each method there is a brief overview of the approach and how it is used, such as PDCA representing a cycle of planning, doing, checking, and acting to enact continuous improvement.
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
Root Cause Analysis is the method of problem solving that identifies the root causes of failures or problems. A root cause is the source of a problem and its resulting symptom, that once removed, corrects or prevents an undesirable outcome from recurring.
Quality Data is Essential for Doctors Concerned with Patient EngagementHealth Catalyst
It might be a bit of a leap to associate quality data with improving the patient experience. But the pathway is apparent when you consider that physicians need data to track patient diagnoses, treatments, progress, and outcomes. The data must be high quality (easily accessible, standardized, comprehensive) so it simplifies, rather than complicates, the physician’s job. This becomes even more important in the pursuit of population health, as care teams need to easily identify at-risk patients in need of preventive or follow-up care. Patients engaged in their own care via portals and personal peripherals contribute to the volume and quality of data and feel empowered in the process. This physician and patient engagement leads to improved care and outcomes, and, ultimately, an improved patient experience.
Improve Patient Satisfaction: Five Things Healthcare Organizations Can Learn ...Health Catalyst
Patient satisfaction metrics are being put in the spotlight and are becoming more important as healthcare organizations transition from fee-for-service reimbursements to alternative payment models. While healthcare and the entertainment industry may seem disparate on the surface, there is much organizations can learn about improving the patient experience from companies like Disney who utilize data to understand their customers’ wants and needs in order to provide a superior guest experience. Disney creates the idea guest experience in 5 ways: 1. Understanding the guest; 2. Everyone is a performer; 3. Seeking out interactions; 4. Owning the guest; and 5. Accountability
Improving Patient Safety and Quality Through Culture, Clinical Analytics, Evi...Health Catalyst
According to the Centers of Disease Control (CDC), an estimated 70,000 patients die each year from hospital-associated infections (HAIs): contrast the CDC statistic with the fact that only 35,000 people die each year in the U.S. from motor vehicle accidents. Learn key best practices in patient safety and quality including: patient safety as a team sport, the added challenges of healthcare being the most complex, adaptive system, and how culture, analytics, and content contribute to improve outcomes and lower costs.
Quality Improvement In Healthcare: Where Is The Best Place To Start?Health Catalyst
One of the biggest challenges providers face in their quality improvement efforts is knowing where to get started. In my experience, one of the best ways to overcome that “where do we begin?” factor is by using data from an enterprise data warehouse to look for high-cost areas where there are large variations in how health care is delivered. Variation found through the KPA is an indicator of opportunity. The more avoidable variation that is reflected in a particular care process, the more opportunity there is to reduce that variation and standardize the process. Suppose after performing a KPA you discover three areas of opportunity. How do you determine which one to pursue, especially if it’s your first journey into process improvement? The most obvious answer would seem to be the one with the largest potential ROI. That may not always be the best course to pursue, however. You will also want to take into consideration the readiness/openness to change in each of those areas.
This Presentation is about Quality Management. It briefs about quality gurus, quality principles, quality methods and how these methods and principles can be useful in organization.In The Business World, Six Sigma is important because it scores much higher over other quality improvement techniques such as TQM. Six Sigma concepts and methodologies stress the use of statistical tools and techniques for improving quality and reducing defects. This Document briefs about Six Sigma. Six Sigma Roadmap, Quality Improvement, Continuous improvement philosophy, Tools used for continuous improvement.
In Quality Management there are many ways to improve the quality such as QFD, Kaizen, Zero defect , PDCA, TQM, Taguchi, Quality Circle, Six Sigma, etc.
A presentation on the different methods to use to control quality and prevent internal and external failure to avoid the catastrophic inestimable price of poor quality.
Learn how to employ the “Standards of Excellence” in the “Business Start Up” and initiate your business on a solid ground of quality likewise reputed firms.
This is a presentation about medical error with the following Objectives:
1- Learn step-by-step what to do when medical error occurs and how to report it
2- Learn how to identify root cause of a medical error and how to prevent its recurrence
3- Motivate your colleagues to foster a patient safety culture
Comprehensive presentation on Qmentum Accreditation Program by Accreditation Canada International (ACI). It is best use is for providing awareness to all category of the healthcare staff. You can can tailor the presentation according to the attendees and audience.
SBAR communication model in healthcare organizationAbdalla Ibrahim
Introducing SBAR as an effective communication model in healthcare organization that seeks to foster patient safety through proper transfer of patient information at the transition point.
This is a simple guidance to improve your skills in the conflict situations that everybody meet on a daily bases. It is efficient at work as well as at home with your family. It will help you to professionally confront without losing your temper or acquire new enemy.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
5. PDCA
The Deming Cycle is a
model of a logical sequence
of four repetitive steps for
continuous quality
improvement and learning
6. PDCA
The concept of PDCA is based
on the scientific method
"hypothesis"–experiment"–
"evaluation" Francis Bacon (Novum
Organum, 1620)
"Shewhart cycle: Specification,
production, inspection“in 1939.
PDCA “Deming Cycle”
developed in Japan on 1950 by
Dr W. Edwards Deming
7. The Deming cycle, or PDSA cycle:
PLAN: plan ahead for change. Analyze and
predict the results.
DO: execute the plan, taking small steps in
controlled circumstances.
STUDY: check, study the results.
ACT: take action to standardize or improve the
process.
8. TQM:
Total quality management is
a management strategy
aimed at embedding
awareness of quality in all
organizational processes.
If Japan Can... Why Can't We?
10. TQM
TQM enjoyed widespread attention during
the late 1980s and early 1990s before
being overshadowed by ISO, Lean
manufacturing, and Six Sigma.
11. ISO:
'International Organization
for Standardization'
A network of national
standards bodies makes
up the ISO membership
and represent ISO in
their country.
12. ISO:
'International Organization
for Standardization'
A network of national
standards bodies makes
up the ISO membership
and represent ISO in
their country.
13. Quality Management Methods &
Techniques
ISO: 'International Organization for Standardization'
Because would have different acronyms in different
languages (IOS in English, OIN in French
for Organisation internationale de normalisation),
founders decided to give it the short form ISO.
ISO is derived from the Greek isos, meaning equal.
Whatever the country, whatever the language, the short
form of the name is always ISO.
14. ISO develops
International Standards
and impact all our lives.
ISO covers almost all aspects
of technology and business,
food safety and agriculture
and also includes healthcare.
15. ISO International Standards
ensure that:
Products and services are safe, reliable
and of good quality.
For business, they are strategic tools that
reduce costs by minimizing waste and
errors and increasing productivity.
For Companies to access new markets,
and facilitate free and fair global trade.
16. LEAN
Maximize customer
value while minimizing
waste.
The ultimate goal is to
provide perfect value to
the customer through a
perfect value creation
process that has zero
waste.
17. LEAN
Eliminating waste along entire value streams
creates processes that need less human
effort, less space, less capital, and less time
Provide services at far less costs and with
much fewer defects, compared with traditional
business systems.
18.
19. Quality circle:
(Group or people oriented
approach)
A quality circle is a participatory
management technique that
enlists the help of employees in
solving problems related to their
own jobs.
21. Six Sigma
• It measures how many
defects/errors in a process
• Then figure out how to
systematically eliminate
them
• Finally get as close to
perfection as possible
22. Six Sigma (DMAIC)
Six Sigma is a set of techniques and tools
for process improvement.
It improves the quality of process outputs by
identifying and removing the causes of
defects (errors) and minimizing variability
in manufacturing and business processes.
23. Six Sigma combines established methods
such as:
statistical process control
design of experiments
failure mode and effects analysis (FMEA) in
an overall framework.
24. Six Sigma Structure
Creates a special
infrastructure of people
within the organization:
"Champions“
"Black Belts“
"Green Belts“
"Yellow Belts“.
25. Six Sigma
In Six Sigma
programs the PDCA
cycle is called
(DMAIC)
Define
Measure
Analyze
Improve
Control"
26. Kaizen
Kaizen, is a concept in
which we practice
continuous improvement
in order to refine each
and every process,
making it more efficient
and easier along the way.
27. Quality Management Methods &
Techniques
Kaizen
改善, Japanese Term: Change for the better
English Term: Continuous Improvement.
31. FOCUS-PDCA
Find a process/ Opprtunity for
improvement
Organize a team
Clarify Current knowledge of the
process
Uncover causes of process variation
Select Improvement
36. FMEA Steps
Select a high-risk process and
assemble a team.
Diagram the process.
Brainstorm potential failure modes
37.
38. FMEA Steps
Estimate the severity of the failure
Estimate the probability of
occurrence
Estimate the probability of detection
39. FMEA Steps
Calculate the risk priority number
Prioritize failure modes
Identify contributing factors of failure modes
Redesign process
Analyze and test the new process
Implement and monitor the redesigned
process
41. FADE QI model
There are 4 broad steps to the FADE QI model:
FOCUS: Define and verify the process to be improved
ANALYZE: Collect and analyze data to establish baselines, identify
root causes and point toward possible solutions
DEVELOP: Based on the data, develop action plans for
improvement, including implementation, communication, and
measuring/monitoring
EXECUTE: Implement the action plans, on a pilot basis as
indicated, and
EVALUATE: Install an ongoing measuring/monitoring (process
control) system to ensure success.