Quality Function Deployment (QFD) is a customer-focused apporach to product development. Market and customer requirements determine the planning process for new products and services.
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In these slides you can also find explanatory diagrams for the Kano Model and House of Quality.
QFD (Quality Function Deployment) introduction,
Concept of QFD, History of QFD, Traditional systems & Development of QFD, Technical story as for QFD, Scope of QFD, Benefits of QFD, where does QFD fits, when to use QFD, House of quality (HOQ) model in QFD, relationship matrix of QFD, QFD overview, References, Conclusion
Introduction to Quality Engineering / Quality ControlAFAQAHMED JAMADAR
Quality Control Introduction,
Definition and concept of quality,
Quality control,
Set up policy and objectives of quality control
Quality of design and quality of conformance
Compromise between quality & cost
Quality cost and planning for quality
A unique approach of QFD in overall design process improvement..
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bangalore, India.
More https://quality.eqms.co.uk/blog/introduction-to-apqp
New to the advanced product quality planning framework?
Don't despair. In this article, Mike Bendall, Business Mentor at Qualsys, explains APQP, provides a checklist for each APQP phase, and there is a link to download his APQP training course for beginners.
Global Manager Group has prepared presentation to provide information regarding documentation requirements for revised IATF 16949:2016 Certification. It described all primary documents like manual, procedures, plans, audit checklist, etc in details.
For further information about IATF 16949:2016 documentation requirements visit @ https://www.globalmanagergroup.com/
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
QFD (Quality Function Deployment) introduction,
Concept of QFD, History of QFD, Traditional systems & Development of QFD, Technical story as for QFD, Scope of QFD, Benefits of QFD, where does QFD fits, when to use QFD, House of quality (HOQ) model in QFD, relationship matrix of QFD, QFD overview, References, Conclusion
Introduction to Quality Engineering / Quality ControlAFAQAHMED JAMADAR
Quality Control Introduction,
Definition and concept of quality,
Quality control,
Set up policy and objectives of quality control
Quality of design and quality of conformance
Compromise between quality & cost
Quality cost and planning for quality
A unique approach of QFD in overall design process improvement..
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bangalore, India.
More https://quality.eqms.co.uk/blog/introduction-to-apqp
New to the advanced product quality planning framework?
Don't despair. In this article, Mike Bendall, Business Mentor at Qualsys, explains APQP, provides a checklist for each APQP phase, and there is a link to download his APQP training course for beginners.
Global Manager Group has prepared presentation to provide information regarding documentation requirements for revised IATF 16949:2016 Certification. It described all primary documents like manual, procedures, plans, audit checklist, etc in details.
For further information about IATF 16949:2016 documentation requirements visit @ https://www.globalmanagergroup.com/
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Quality Function Deployment in Construction IndustryAmit Kumar
Emphasizing on ‘Voice of customer’ is the key of QFD rather than “we know best what the customer wants”. QFD as a strategic tool to increase client satisfaction with a step-by-step implementation of the methodology to a Sewage treatment works and depicts its limitation in construction industry.
quality function deployment
,
quality function deployment - qfd
,
first application of qfd
,
creative definitions of qfd
,
what does qfd do
,
when is qfd appropriate?
,
identify design attributes.
,
3.relating customer & design attributes
,
add market evaluation & key selling points
,
evaluate design attributes of competitive products
,
select design attributes to be deployed in the re
Design for Quality can be seen as a subset of Quality focusing on preventing problems by going upstream to recognize that decisions made during the design phase profoundly affect the quality and cost of all subsequent activities to build and deliver the product.
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PREVENT WORK-RELATED INJURIES
Behavior-based safety is based on the theory that most accidents at workplaces can be prevented with the right behavioral analysis and training. Minor errors and oversights are often left unreported and thus can lead to major accidents if the causes for the incidents are not addressed.
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Jeder weiß, dass der erste Eindruck, der erste Satz eines Vortrages unglaublich wichtig ist. Das Publikum beurteilt den Redner schon in der Sekunde, in der er das Podium betritt.
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5 Tips For A Successful Ending To Your Presentation - SlideshowPresentationLoad
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The Theory of Inventive Problem Solving (TRIZ) is a concept that was developed by the Russian patent officer, Genrich Altshuller Saulowich, in the former USSR in the 50s. The aim of this method was to systematically analyze technical issues, find innovative solutions as well as resolve technical and physical inconsistencies.
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The Data Warehouse is a database which merges, summarizes and analyzes all data sources of a company/organization. Users can request particular data from the system (such the number of sales within a certain period) and will be provided with the respective information.
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Big Data is a term to describe technologies which help to collect and analyze big data amounts that cannot be easily processed. Focus of Big Data is on real-time analyses and the recognition of unknown correlations within acquired information.
By using Big Data tools, you will gather competitive advantages through, for instance, customer analyses and simulations of business scenarios, encourage innovations and grow added values of your company. With the help of Big Data, loose data collections will be restructured and supportive tools for decision-making management processes are provided.
Customer experience management is based on customer-oriented principles: it focuses on the customer’s experience with the end product and CEM seeks to comprehend his expectations and to create as many positive touching points as possible. The final goal of customer experience management is to turn happy customers into advocates of the respective brand/ product.
User Experience Maps (or Customer Journey Maps) enable you to track customer experiences and to draw outlines from their first contact with the respective brand until the ultimate disposal of the end product. All individual touching points will be evaluated and rated with an either positive or negative user experience (by using differently colored icons, for example). Thus, a map of the product experience evolves which exemplifies potential obstacles in regard to customer interaction.
With Flat Design Diagram templates for PowerPoint, you can illustrate figures, data and facts with various charts (bar chart, pie chart, timeline diagram, etc.) in modern flat design.
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Developed by students at Stanford University, the Design Thinking approach was created to establish a new way to grow innovative products, processes and services. The Design Thinking process consists of six iterative stages which enable participants to seek flexible solutions and innovations concerning the issue they treat.
One important aspect of Design Thinking is the creation and cultivation of ideas within a well-coordinated team. Thus, the team spirit is a decisive element during Design Thinking operations and encourages to produce the best possible results. In addition to the team side of Design Thinking, a flexible and productive environment is crucial to develop inventive ideas and products. The more workable an environment, is the easier it is for employees to visualize and transmit thoughts and new concepts.
Set includes a collection of creativity tools such as clustering, brainstorming, Osborn’s Checklist, morphology, brainwriting and additional tools to illustrate and support the generation of ideas and innovations.
Creativity tools pursue the generation of ideas which lead to innovations, new concepts and visions and control and improve work and creativity flows. To reach these goals, many different techniques have been developed to achieve most creative and most innovative results.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Memorandum Of Association Constitution of Company.pptseri bangash
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
3. If you don‘t listen,
you don‘t sell anything.
Caroline Marland, (Managing Director of the Guardian Group)
4. concept draft designed by
Matsushita (Panasonic
Corporation)
further development and
implementation at Toyota
concept was distributed
in the U.S. by ASI and
Ford
YOJI AKAO
“QFD is the planning and development of quality functions of products
according to customer expectations.”
BASICS
Historical Background
1966 1969 1972 1974 1978 1985 1987
Quality Function Deployment
was developed by Professor
Yoji Akao
QFD breakthrough at
Mitsubishi Heavy
Industries
Akao’s book was published first
application
in
Germany
5. BASICS
Key Terms
QUALITY
Features
Attributes
Qualities
FUNCTION
Mechanization
Activity
DEPLOYMENT
Diffusion
Development
Evolution
HIN SHITZU KI NO TEN KAI
6. GOALS
Customer acquisition
and customer
satisfaction to
generate profit
Qualityfunction deployment
Is a work philosophy/ working style
Pursues maximum customer satisfaction
Uses strengths of all employees to
achieve goal
Transfers customer expectations to product
Develops product according to customer
needs
BASICS
8. Behind every complaining customer are 26 who are silent.
Each unhappy customer talks to 8 to 16 people.
Costs for gaining new customers are five times higher than keeping
existing customers.
91% of unhappy customers will make future purchases elsewhere.
But, 90% of customers who received excellent support after a
complaint will purchase again with the same company.
BASICS
The High Costs of Customer Loss
10. THE QFD PROCESS
QFD Concept According to Akao
Quality Table
(Production Table)
Working StandardsProduction Method
QUALITYDEVELOPMENT TECHNOLOGYDEVELOPMENT COST DEVELOPMENT RELIABILITYDEVELOPMENT
CUSTOMER
REQUIREMENTS
FUNCTIONS
QUALITY
CHARACTERISTICS
PARTS
MARKET
11. THE QFD PROCESS
QFD 4 Phases
Customers
I
II
III
IV
Segmentation
0
PRODUCT
PLANNING
PARTS
DEPLOYMENT
PROCESS
PLANNING
PRODUCTION
PLANNING
12. THE QFD PROCESS
Preparing the Phases – Phase 0
ACQUIRING INFORMATION
CUSTOMER VOICE
Collect all relevant information
before starting with phase 1.
Gather all current and future
customer needs.
Sphere model
Kano model
13. Convert customer
demands to quality
characteristics
HOUSE OF QUALITY
Transfer important
characteristics of final
products to building
groups and differentiate
respective
characteristics.
Change from product
development to
production.
Detect and assess
critical process
attributes.
Add information on
process regulation to
process characteristics.
Establish detailed
examination guidelines.
THE QFD PROCESS
4 Phases Concept
PHASE 1
PRODUCT PLANNING
PHASE 2
PARTS DEPLOYMENT
PHASE 3
PROCESS PLANNING
PHASE 4
PRODUCTION PLANNING
14. THE SPHERE MODEL
Basis/ core
features of services
and products
Expectation field
Chance field
15. Define optimization
direction for each
engineering
characteristic:
minimize, maximize,
reach target value
Relations matrix
evaluates how the
customer
requirements relate
to engineering
characteristics
STEP 7
Roof of engineering
characteristics;
Rendering
correlations
STEP 8
Assessing technical
feasibility on a scale
of 1 to 5
TOOLS
House of Quality
STEP 5 STEP 6
RELATIONS
MATRIX
Optimization Direction
Engineering Characteristics
Correlation Matrix
Technical Difficulties
Objective Target Value
Technical Competitive Comparison
Technical MeaningDegreeofRequirements
ProductRating
(customerperceptions)
ProductandCustomerRequirements
1
2 3
4
5
6
8
7
9
1
0
1
1
17. TOOLS
Value Stream Analysis 6 Steps
6. Standardization and Monitoring
Control implementation
Plan countermeasures if
necessary
Standardize desired state
1. Define Product Family
Choose representative
products with similar
development process
2. Define Value Stream
Manager
Define value stream manager
who implements changes and
adjustments
3. Capture Current Status
Create recognized reflection of
the current state
4. Differentiate Desired Status
Detect and eliminate
wastefulness
-> Draft desired status
5. Implement Desired State
Break down desired status into
process stages
Define staff, deadlines and
milestones
Implement process stages
Implementation Standardization
and Monitoring
DefineProduct
Family
DefineValue
Stream Manager
CaptureCurrent
State
Differentiate
Desired State
19. TOOLS
Process Flowchart
Result
Processes begin and end with an event
Activity
Occurring in processes
Decision
Yes: down No: right
Sub program
ORDER MISSING
GOODS
CUSTOMER
ORDER
DELIVER
ORDER
CHECK ORDER
ANSWER QUESTIONS
BILL ORDER
DELIVERY
NOTIFICATION
ORDER
OK?
GOODS IN
WAREHO
USE?
COMMISSION
ORDER
20. IMPLEMENTATION
Cycle
COMPETITIVE ANALYSIS TO FULFILL
CUSTOMER REQUIREMENTS
DIFFERENTIATE ENGINEERING
CHARACTERISTICS
SHOW INTERRELATIONS OF
ENGINEERING CHARACTERISTICS
CREATE RELATIONS MATRIX
QUALIFY TECHNICAL SPECIFICATIONS
COMPETITIVE ANALYSIS OF
ENGINEERING CHARACTERISTICS FROM
MANUFACTURER PERCEPTIONS
EVALUATE ENGINEERING
CHARACTERISTICS : DO THEY MEET
CUSTOMER REQUIREMENTS?
EVALUATE CUSTOMER REQUIREMENTS
COLLECT CUSTOMER REQUIREMENTS QUALITY
FUNCTION
DEPLOYMENT
21. IMPLEMENTATION
Teamwork
ENFORCEMENT STYLE
Command
Assert
Argue
Delegate
Share & Rule
QFD & THE TEAM
Communicate
Ask & Listen
Collect Data
Brainstorming
Define Goals
Working Together
EFFORT
TIME
DECISION ENFORCEMENT OBJECTIVE
RESULT
MONOLOG
RESULTEFFORT
TIME
DECISION ENFORCEMENT OBJECTIVE
DIALOG