Qfd

The document provides an overview of Quality Functional Deployment (QFD), including its history originating from techniques developed in Japan in the 1960s, an 11-step process for implementing QFD, and examples of how various companies have benefited from using QFD to better meet customer needs and priorities. QFD involves gathering customer requirements, defining technical design characteristics, and creating a matrix to help ensure customer needs are addressed throughout the product development process.