The document outlines the key components of a Quality Management System (QMS) implementation, including developing an organizational system to ensure quality and continual process improvement throughout the organization. It lists elements such as a quality manual, procedures, work instructions, objectives and targets, internal audits, and continual improvement. A balanced scorecard approach is also recommended to cascade objectives and targets down from policy levels and departments to individual employees.

1. QMS
IMPLEMENTATION
Andreea Precup

2. Quality Management System (QMS)
- aims to develop and maintain an organizational
system to ensure quality throughout the
organization and continual processes improvement
- promotes the adoption of a process approach

3. With what? With whom?
Input: Output:
How? How much?
 Plant layout
 Contingency plan
 Maintenance plan
 Organizational chart
 Training plan
 Back-up plan
 Policy and
objectives
 Quality manual
(scope + process map)
 Procedures
 Work instructions
 Objectives and
targets
 Measure and monitor
 Internal audit
DMAIC

5. Policy and objectives
Organization BSC
Departments Objectives and targets
Compartments Objectives and targets
Employees Objectives and targets
PERIODIC
MONITORING
PERIODIC
EVALUATION
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