The document summarizes an ISO 9001:2015 awareness session presented by Ata Aafaq Ahmad, the QA/QC Manager at Woodlands Energy Services Co. Ltd. ISO 9001 is a standard that sets requirements for quality management systems to help businesses be more efficient and improve customer satisfaction. A quality management system is a way for an organization to meet customer and stakeholder requirements. ISO 9001 is based on continual improvement, specifying quality objectives and continually improving processes to achieve them. The session covered the seven principles of a quality management system and the benefits of ISO 9001 certification.

1. ISO 9001:2015
(Quality Management System – QMS)
Awareness Session
Woodlands Energy Services Co. Ltd
Presented: Ata Aafaq Ahmad
QA/QC Manager
Conference Room –Dammam– KSA
(12-Sep- 2021)

2. What is :
ISO 9001?
Quality Management System – QMS?
• ISO 9001 is a standard that sets out the
requirements for a quality management system. It
helps businesses and organizations to be more efficient
and improve customer satisfaction.
• A quality management system is a way of defining
how an organization can meet the requirements of its
customers and other stakeholders affected by its work.

3. Quality Management System – QMS.
How It Works!
• ISO 9001 is based on the idea of continual
improvement.
• Specify what the objectives relating to “quality” or
“meeting customer needs”
• Define these objectives and continually improve
their processes in order to reach them.

4. Quality Management System – QMS.
7-Principles
Customer Focus
Leadership
Engagement
of People
Process
Approach
Improvement
Evidence Base
Thinking
Relationship
Management
Fundamental beliefs
and found used as
basis of QMS.

5. Quality Management System – QMS.
1- (Principle) Customer Focus
The primary focus of quality management is to meet
customer requirements and to strive to exceed
customer expectations.
Ref: https://www.iso.org/iso/pub100080.pdf

6. Quality Management System – QMS.
2- (Principle) Leadership
Leaders at all levels establish unity of purpose and
direction and create conditions in which people are
engaged in achieving the organization’s quality
objectives.
Ref: https://www.iso.org/iso/pub100080.pdf

7. Quality Management System – QMS.
3- (Principle) Engagement of people
Competent, empowered and engaged people at all
levels throughout the organization are essential to
enhance its capability to create and deliver value.
Ref: https://www.iso.org/iso/pub100080.pdf

8. Quality Management System – QMS.
4- (Principle) Process Approach
Consistent and predictable results are achieved more
effectively and efficiently when activities are
understood and managed as interrelated processes
that function as a coherent system.
Ref: https://www.iso.org/iso/pub100080.pdf

9. Quality Management System – QMS.
5- (Principle) Improvement
Successful organizations have an ongoing focus on
improvement.
Ref: https://www.iso.org/iso/pub100080.pdf

10. Quality Management System – QMS.
6- (Principle) Evidence-based Decision Making
Decisions based on the analysis and evaluation
of data and information are more likely to produce
desired results.
Ref: https://www.iso.org/iso/pub100080.pdf

11. Quality Management System – QMS.
7- (Principle) Relationship Management
For sustained success, an organization manages its
relationships with interested parties, such as
suppliers.
Ref: https://www.iso.org/iso/pub100080.pdf

12. Quality Management System – QMS.
Benefits!
• Work in a more efficient way. This increases
productivity and efficiency, bringing internal costs
down.
• Identify and address the risks associated with your
organization.
• Expand into new markets, as most sectors and
clients require ISO 9001 before doing business.

13. Thank You for your Time
&
Kind Attention
Woodlands Energy Services Co. Ltd
Presented: Ata Aafaq Ahmad
QA/QC Manager
Conference Room –Dammam– KSA
(12-Sep- 2021)