Course Outline for the program entitled: "Introduction to Records Management: Getting Organized - Files & Records".
2-Day Training Seminar/Workshop presented by Lorson Resources Limited
Digital Records Management & Preservationvictor Nduna
The document discusses digital records management and preservation. It begins with an introduction to records and archives for good governance and their importance for transparency, accountability and access to information. It then discusses challenges in managing digital information and outlines components needed for effective digital records management including legislation, policies, standards, procedures, staffing and infrastructure. The rest of the document covers international standards for digital records management, requirements for records management systems, digital preservation challenges and strategies.
Records management is the systematic administration of records and documented information throughout their lifecycle, including creation, classification as active or inactive, use, storage, and final disposition. It involves identifying, circulating, storing, and disposing of records based on their legal, archival, fiscal, or other value to an organization. Records can be in any physical form, including paper documents, photographs, films, and electronic files, and effective management requires classifying records as centralized or decentralized based on storage and access needs.
This document provides an introduction to filing and record keeping training. It outlines objectives to help participants understand the importance of good filing systems and improve their own institutions' filing. It describes types of documents that should be filed, such as administrative, financial, organizational and project documents. It provides notes on setting up an effective filing system, including logical organization and regular maintenance. Finally, it discusses different filing methods like chronological, alphabetical and numerical ordering to make documents easy to find.
This presentation discusses the importance of effective records management. It notes that the amount of electronic records is growing rapidly but finding information can be difficult without a records management system. A good records management system allows organizations to create only necessary records, retain them for as long as needed, and dispose of them appropriately. It emphasizes that both paper and electronic records should be managed according to their content and purpose, not just their format.
This document provides an overview of records inventory and appraisal. It defines key terms like records inventory, appraisal, and retention schedule. It explains that the objectives of a records inventory are to identify all agency records, their location and format, and gather information to determine appropriate retention periods. The basic steps of a records management program are outlined as inventory, appraisal, and scheduling. The document also describes the objectives and process of appraising records based on their administrative, fiscal, legal and historical values to determine retention periods and appropriate disposition.
RECORDS MANANGEMENT SYSTEM (Electronic Records Management)Abolade Lekan
This document provides an overview of electronic records management systems. It defines what record management and electronic records are, discusses the types of records that can be managed, and the roles and responsibilities of record managers. It describes the benefits of electronic document and records management systems (EDRMS) over non-EDRMS approaches, how EDRMS work, and compares the key differences between the two. The document also covers current issues in records management and provides several references for further information.
Records are compiled information regardless of format that provide evidence of business activities. They are an information asset and memory of an organization, supporting accountability. Records management is the efficient control of records throughout their lifecycle - from creation to eventual disposal or permanent preservation. It aims to ensure records are accessible, usable and secure while reducing costs and improving efficiency.
Introduction to Records Management @ UNC-Chapel HillUNCrecman
This training module covers the basics of records management at UNC-Chapel Hill. It was created for records management liaisons and any other University employees who are interested in records management.
Digital Records Management & Preservationvictor Nduna
The document discusses digital records management and preservation. It begins with an introduction to records and archives for good governance and their importance for transparency, accountability and access to information. It then discusses challenges in managing digital information and outlines components needed for effective digital records management including legislation, policies, standards, procedures, staffing and infrastructure. The rest of the document covers international standards for digital records management, requirements for records management systems, digital preservation challenges and strategies.
Records management is the systematic administration of records and documented information throughout their lifecycle, including creation, classification as active or inactive, use, storage, and final disposition. It involves identifying, circulating, storing, and disposing of records based on their legal, archival, fiscal, or other value to an organization. Records can be in any physical form, including paper documents, photographs, films, and electronic files, and effective management requires classifying records as centralized or decentralized based on storage and access needs.
This document provides an introduction to filing and record keeping training. It outlines objectives to help participants understand the importance of good filing systems and improve their own institutions' filing. It describes types of documents that should be filed, such as administrative, financial, organizational and project documents. It provides notes on setting up an effective filing system, including logical organization and regular maintenance. Finally, it discusses different filing methods like chronological, alphabetical and numerical ordering to make documents easy to find.
This presentation discusses the importance of effective records management. It notes that the amount of electronic records is growing rapidly but finding information can be difficult without a records management system. A good records management system allows organizations to create only necessary records, retain them for as long as needed, and dispose of them appropriately. It emphasizes that both paper and electronic records should be managed according to their content and purpose, not just their format.
This document provides an overview of records inventory and appraisal. It defines key terms like records inventory, appraisal, and retention schedule. It explains that the objectives of a records inventory are to identify all agency records, their location and format, and gather information to determine appropriate retention periods. The basic steps of a records management program are outlined as inventory, appraisal, and scheduling. The document also describes the objectives and process of appraising records based on their administrative, fiscal, legal and historical values to determine retention periods and appropriate disposition.
RECORDS MANANGEMENT SYSTEM (Electronic Records Management)Abolade Lekan
This document provides an overview of electronic records management systems. It defines what record management and electronic records are, discusses the types of records that can be managed, and the roles and responsibilities of record managers. It describes the benefits of electronic document and records management systems (EDRMS) over non-EDRMS approaches, how EDRMS work, and compares the key differences between the two. The document also covers current issues in records management and provides several references for further information.
Records are compiled information regardless of format that provide evidence of business activities. They are an information asset and memory of an organization, supporting accountability. Records management is the efficient control of records throughout their lifecycle - from creation to eventual disposal or permanent preservation. It aims to ensure records are accessible, usable and secure while reducing costs and improving efficiency.
Introduction to Records Management @ UNC-Chapel HillUNCrecman
This training module covers the basics of records management at UNC-Chapel Hill. It was created for records management liaisons and any other University employees who are interested in records management.
The document defines records and records management. It discusses the importance of records management, including reducing costs, improving efficiency, and ensuring compliance. It outlines the records lifecycle of creation, use, maintenance, and final disposition or destruction. It also discusses the importance of a records retention schedule and categorizes different types of records like vital records, essential records, and useful records. Finally, it discusses the advantages of properly managing records like aiding memory, adding credibility, and supporting accountability.
Records are stored information created or received by an organization that has value and requires retention for a specific period of time. They have administrative, fiscal, legal, and historical value. Archives are facilities that preserve records of continuing or historical value. Records have primary values relating to their original purpose and secondary values as research materials. Primary values include administrative, fiscal, legal, and historical, while secondary values are evidential, informational, and intrinsic. Intrinsic value refers to records that must be preserved in their original form due to qualities like physical characteristics, age, or association with important people or events. The archivist determines which records have intrinsic value.
Here are the key points on how records can be categorized according to their use or value:
- Administrative value: Records containing information on procedures, operations, decisions needed to support current business functions.
- Fiscal value: Records providing evidence of financial transactions and accounting needed for auditing like invoices, receipts, payment records.
- Legal value: Records containing information needed to protect the legal and financial interests of an organization in case of litigation or investigation.
- Evidential value: Records providing proof of decisions made, actions taken etc. important for accountability and good governance.
- Historical/informational value: Records important for historical research that give an overview of the development of an organization or society over time.
Part 1 of a Training Course on Establishing An Institutional Records Management and Archival Collection Development Program for RVM Schools (held at the RVM Regional House, Singalong, Paco, Manila on 2002 Dec. 11-2 , at the RVM Regional House, Cebu on 2003 Jan. 24-25, at the RVM Regional House, Davao City on 2003 Feb. 28-March 1, and at the RVM Regional House, Cagayan de Oro City. on 2003 March 7-8
An effective records management program has seven key attributes:
1. It creates only necessary records and destroys obsolete records.
2. It safely stores records, especially archival records.
3. It allows quick retrieval of records through efficient systems.
4. It uses appropriate information technology to manage records.
5. It promotes public use of archival records as a community resource.
6. It ensures records management is integrated into all organizational policies and procedures.
7. It recognizes that records management is a responsibility of all staff.
The document discusses effective records and information management. It defines key terms like document, record, file plan, retention and disposal. It explains that documents become records once finalized and must remain unaltered. There are two types of records - ephemeral which have no long-term value, and vital which are critical to operations. A file plan structures records in a logical hierarchy for easy storage and retrieval. Retention schedules provide guidance on how long to keep records before disposal based on legal and business needs. Proper records management promotes good business practices and compliance.
The document discusses an introductory session on records and information management, defining what records and non-records are, the importance of metadata, and providing an overview of electronic records and the challenges of managing them. It covers topics like the records lifecycle, definitions of records and their characteristics, and differences between paper and electronic records.
The document discusses various techniques and approaches to archival appraisal. It defines appraisal as the process of determining whether records have permanent archival value. It discusses factors to consider like provenance, authenticity, and completeness. Approaches discussed include functional analysis, sampling, use-based appraisal, and international perspectives like the continuum model from Australia. The key takeaway is that archivists must be knowledgeable about different appraisal techniques and apply approaches appropriately based on their institution's policies, resources, and goals.
A 3-day training program developed for the seminar-workshop on Archival Management, sponsored by South Manila Inter-Institutional Consortium Committee of Librarians, held on March 26-28, 2008.
This document provides an overview of records management. It defines records management as the systematic control of records creation, maintenance, use and disposition. It discusses the three stages of a records life cycle - creation, maintenance and use, and disposition. It also discusses the purpose and components of a records retention schedule, including providing examples of records series from the Elizabeth City State University schedule. The document outlines the benefits of records management such as meeting legal requirements, improving efficiency, and supporting research. It also discusses the importance of legal holds in preserving relevant records during litigation.
NARA Records Management Training - MIST Instructional Design ProjectAmanda Dinscore
This training was developed for NARA by a group of students in the Master's of Instructional Science and Technology (MIST) program at CSU Monterey Bay.
The document discusses the Records Continuum Model, an alternative to the traditional Records Life Cycle Model. The Records Continuum Model was developed in the 1990s and focuses on the purposes of records rather than their physical movement. It aims to provide a more integrated approach between records management and archival functions. The model views records as existing in a multidimensional space rather than passing through linear stages over time. It also allows for archivists to be more proactive in ensuring evidentiary value from the initial creation of records. The Records Continuum Model provides a more cohesive framework for managing records throughout their existence and uses.
The document provides guidance on conducting a records inventory and appraisal. It discusses getting to know your records by mapping what records exist, where they are located, and why they are kept. The steps outlined include issuing a pre-survey memo, deciding on the survey type, designing the survey form, conducting the survey, and evaluating and reporting the results. Key areas to evaluate include which records have long-term value and should be preserved versus those that can be destroyed. Record types are also categorized based on their evidential, informational, and intrinsic values over time.
This document provides guidance on records management for the TRICARE Management Activity (TMA). It discusses what constitutes a TMA record, the records lifecycle, impacts of record freezes, and when records can be destroyed. It emphasizes the importance of properly managing both paper and electronic records in accordance with relevant laws and regulations to avoid legal and organizational issues.
What are the consequences of bad record keeping? This infographic explains the financial, productivity based, legal, and data integrity issues that are directly correlated with poor records management.
This presentation provides you with an overview of Electronic Records Management (ERM). The slides are from the AIIM ERM Certificate Program covering technologies and global best practices for managing electronic records.
Challenges facing Information and Records Management ProfessionalsCollabor8now Ltd
This document discusses the rise of big data and how it is changing information management. It notes that the amount of data being generated is growing exponentially from sources like mobile devices and sensors. With big data, datasets are now so large that standard database tools can no longer handle them. The document also explores how this data is revealing new trends and opportunities for businesses. It predicts that mobile platforms will overtake desktops in the next 5 years and that location-based services and social networking will continue to grow dramatically in importance. Finally, it concludes that businesses need to design for mobile first and recognize that most data will exist outside of their organizations.
The document discusses three main records management models:
1) The European Administrative model which does not distinguish between records and documents and is managed by administrative staff with no clear retention schedules.
2) The Lifecycle model conceived in the 1930s which defines the lifecycle of a record from creation to disposal and is based on a linear timeline. It separates records management and archival functions.
3) The Records Continuum model which defines records management as a continuum with four dimensions of time and space. It abolishes differences between archivists and records managers.
This document discusses key concepts in management including definitions of management, whether management is an art or science, managerial functions, roles, levels and skills. Management is defined as the process of utilizing resources efficiently to achieve goals through and with others. It has elements of both an art and a science. Key managerial functions include planning, organizing, leading and controlling. Managers fulfill various roles including figurehead, leader, liaison, monitor and problem solver. Managerial skills include technical, human and conceptual skills.
This document discusses managing organizational resources. It defines resource management as the efficient and effective development of resources when needed, including financial, inventory, human, and technology resources. It states that managing resources in an organization involves managing human resources through motivation and planning, time resources through routine measurement and a master calendar, and financial resources through budgeting, identifying funding gaps, and cost tracking. Effective management of physical and intellectual assets is also important. The conclusion emphasizes the challenges of managing resources but stresses the importance of focusing resources on promising initiatives and thoughtfully allocating human resources as with capital.
Course Outline - Developing Corporate Records Management Systems - Establishi...Lorson Resources Limited
Lorson Resources Limited is offering a 2-day training course on establishing and managing successful records management programs taught by Dr. Mark Langemo. The course will cover developing corporate records management systems, strategies for developing records management programs, developing records retention programs, and managing electronic records and imaging systems. Participants will learn how to develop organization-wide records management programs and utilize technologies like imaging and e-mail to manage business information and records.
The document defines records and records management. It discusses the importance of records management, including reducing costs, improving efficiency, and ensuring compliance. It outlines the records lifecycle of creation, use, maintenance, and final disposition or destruction. It also discusses the importance of a records retention schedule and categorizes different types of records like vital records, essential records, and useful records. Finally, it discusses the advantages of properly managing records like aiding memory, adding credibility, and supporting accountability.
Records are stored information created or received by an organization that has value and requires retention for a specific period of time. They have administrative, fiscal, legal, and historical value. Archives are facilities that preserve records of continuing or historical value. Records have primary values relating to their original purpose and secondary values as research materials. Primary values include administrative, fiscal, legal, and historical, while secondary values are evidential, informational, and intrinsic. Intrinsic value refers to records that must be preserved in their original form due to qualities like physical characteristics, age, or association with important people or events. The archivist determines which records have intrinsic value.
Here are the key points on how records can be categorized according to their use or value:
- Administrative value: Records containing information on procedures, operations, decisions needed to support current business functions.
- Fiscal value: Records providing evidence of financial transactions and accounting needed for auditing like invoices, receipts, payment records.
- Legal value: Records containing information needed to protect the legal and financial interests of an organization in case of litigation or investigation.
- Evidential value: Records providing proof of decisions made, actions taken etc. important for accountability and good governance.
- Historical/informational value: Records important for historical research that give an overview of the development of an organization or society over time.
Part 1 of a Training Course on Establishing An Institutional Records Management and Archival Collection Development Program for RVM Schools (held at the RVM Regional House, Singalong, Paco, Manila on 2002 Dec. 11-2 , at the RVM Regional House, Cebu on 2003 Jan. 24-25, at the RVM Regional House, Davao City on 2003 Feb. 28-March 1, and at the RVM Regional House, Cagayan de Oro City. on 2003 March 7-8
An effective records management program has seven key attributes:
1. It creates only necessary records and destroys obsolete records.
2. It safely stores records, especially archival records.
3. It allows quick retrieval of records through efficient systems.
4. It uses appropriate information technology to manage records.
5. It promotes public use of archival records as a community resource.
6. It ensures records management is integrated into all organizational policies and procedures.
7. It recognizes that records management is a responsibility of all staff.
The document discusses effective records and information management. It defines key terms like document, record, file plan, retention and disposal. It explains that documents become records once finalized and must remain unaltered. There are two types of records - ephemeral which have no long-term value, and vital which are critical to operations. A file plan structures records in a logical hierarchy for easy storage and retrieval. Retention schedules provide guidance on how long to keep records before disposal based on legal and business needs. Proper records management promotes good business practices and compliance.
The document discusses an introductory session on records and information management, defining what records and non-records are, the importance of metadata, and providing an overview of electronic records and the challenges of managing them. It covers topics like the records lifecycle, definitions of records and their characteristics, and differences between paper and electronic records.
The document discusses various techniques and approaches to archival appraisal. It defines appraisal as the process of determining whether records have permanent archival value. It discusses factors to consider like provenance, authenticity, and completeness. Approaches discussed include functional analysis, sampling, use-based appraisal, and international perspectives like the continuum model from Australia. The key takeaway is that archivists must be knowledgeable about different appraisal techniques and apply approaches appropriately based on their institution's policies, resources, and goals.
A 3-day training program developed for the seminar-workshop on Archival Management, sponsored by South Manila Inter-Institutional Consortium Committee of Librarians, held on March 26-28, 2008.
This document provides an overview of records management. It defines records management as the systematic control of records creation, maintenance, use and disposition. It discusses the three stages of a records life cycle - creation, maintenance and use, and disposition. It also discusses the purpose and components of a records retention schedule, including providing examples of records series from the Elizabeth City State University schedule. The document outlines the benefits of records management such as meeting legal requirements, improving efficiency, and supporting research. It also discusses the importance of legal holds in preserving relevant records during litigation.
NARA Records Management Training - MIST Instructional Design ProjectAmanda Dinscore
This training was developed for NARA by a group of students in the Master's of Instructional Science and Technology (MIST) program at CSU Monterey Bay.
The document discusses the Records Continuum Model, an alternative to the traditional Records Life Cycle Model. The Records Continuum Model was developed in the 1990s and focuses on the purposes of records rather than their physical movement. It aims to provide a more integrated approach between records management and archival functions. The model views records as existing in a multidimensional space rather than passing through linear stages over time. It also allows for archivists to be more proactive in ensuring evidentiary value from the initial creation of records. The Records Continuum Model provides a more cohesive framework for managing records throughout their existence and uses.
The document provides guidance on conducting a records inventory and appraisal. It discusses getting to know your records by mapping what records exist, where they are located, and why they are kept. The steps outlined include issuing a pre-survey memo, deciding on the survey type, designing the survey form, conducting the survey, and evaluating and reporting the results. Key areas to evaluate include which records have long-term value and should be preserved versus those that can be destroyed. Record types are also categorized based on their evidential, informational, and intrinsic values over time.
This document provides guidance on records management for the TRICARE Management Activity (TMA). It discusses what constitutes a TMA record, the records lifecycle, impacts of record freezes, and when records can be destroyed. It emphasizes the importance of properly managing both paper and electronic records in accordance with relevant laws and regulations to avoid legal and organizational issues.
What are the consequences of bad record keeping? This infographic explains the financial, productivity based, legal, and data integrity issues that are directly correlated with poor records management.
This presentation provides you with an overview of Electronic Records Management (ERM). The slides are from the AIIM ERM Certificate Program covering technologies and global best practices for managing electronic records.
Challenges facing Information and Records Management ProfessionalsCollabor8now Ltd
This document discusses the rise of big data and how it is changing information management. It notes that the amount of data being generated is growing exponentially from sources like mobile devices and sensors. With big data, datasets are now so large that standard database tools can no longer handle them. The document also explores how this data is revealing new trends and opportunities for businesses. It predicts that mobile platforms will overtake desktops in the next 5 years and that location-based services and social networking will continue to grow dramatically in importance. Finally, it concludes that businesses need to design for mobile first and recognize that most data will exist outside of their organizations.
The document discusses three main records management models:
1) The European Administrative model which does not distinguish between records and documents and is managed by administrative staff with no clear retention schedules.
2) The Lifecycle model conceived in the 1930s which defines the lifecycle of a record from creation to disposal and is based on a linear timeline. It separates records management and archival functions.
3) The Records Continuum model which defines records management as a continuum with four dimensions of time and space. It abolishes differences between archivists and records managers.
This document discusses key concepts in management including definitions of management, whether management is an art or science, managerial functions, roles, levels and skills. Management is defined as the process of utilizing resources efficiently to achieve goals through and with others. It has elements of both an art and a science. Key managerial functions include planning, organizing, leading and controlling. Managers fulfill various roles including figurehead, leader, liaison, monitor and problem solver. Managerial skills include technical, human and conceptual skills.
This document discusses managing organizational resources. It defines resource management as the efficient and effective development of resources when needed, including financial, inventory, human, and technology resources. It states that managing resources in an organization involves managing human resources through motivation and planning, time resources through routine measurement and a master calendar, and financial resources through budgeting, identifying funding gaps, and cost tracking. Effective management of physical and intellectual assets is also important. The conclusion emphasizes the challenges of managing resources but stresses the importance of focusing resources on promising initiatives and thoughtfully allocating human resources as with capital.
Course Outline - Developing Corporate Records Management Systems - Establishi...Lorson Resources Limited
Lorson Resources Limited is offering a 2-day training course on establishing and managing successful records management programs taught by Dr. Mark Langemo. The course will cover developing corporate records management systems, strategies for developing records management programs, developing records retention programs, and managing electronic records and imaging systems. Participants will learn how to develop organization-wide records management programs and utilize technologies like imaging and e-mail to manage business information and records.
This document provides information about a 2-day training course on Disaster Preparedness & Vital Records Protection. The course will be taught by Priscilla Emery and aims to help participants understand business continuity planning, disaster recovery plans, digital preservation practices, and how to identify and protect vital records. Topics will include emergency planning, risk assessment, developing and testing continuity plans, digital preservation strategies, and best practices. The course is aimed at information management professionals and related roles.
The document discusses the upcoming changes to the ISO 9001 standard in its 2015 revision. It provides background on the history and success of ISO 9000 since 1987. The revisions in 2015 will include changes to the quality principles, restructuring of the clauses, additions to terminology, and modifications to requirements for leadership, planning, support, operations, performance evaluation, and continual improvement. Organizations are encouraged to prepare for the changes when the new ISO 9001:2015 standard is published. The author provides contact information to learn more about understanding and implementing the revisions.
This document outlines the Quality Management System for the Port of Long Beach. It describes the roles and responsibilities for quality oversight, including the Quality Oversight Team, Quality Assurance Manager, and Program Manager. It also details the design quality management plan, including the design delivery and review process. This involves project risk assessment, designer submittals, design reviews, and comment resolution. The goal is to ensure quality design through oversight, documentation, audits, and continuous improvement.
Nevada es un estado ubicado en el oeste de Estados Unidos que es popular entre las personas mayores para disfrutar de su retiro. El clima cálido y las bajas tasas impositivas de Nevada lo convierten en un destino atractivo para las personas mayores que buscan disfrutar de su jubilación.
ISO 13485 Lead Implementer - Two Page BrochurePECB
This five-day training course enables participants to develop expertise to implement and manage a Quality Management System (QMS) based on ISO 13485 for medical devices. The course covers QMS concepts, planning and implementing quality management processes, controlling and measuring a QMS, and preparing for certification audits. Attendees include project managers, quality executives, auditors, and those responsible for quality in an organization.
The document provides an overview of a quality management system training. It summarizes 7 key topics covered in the training: requirement management, project management, configuration management, project monitoring and control, measurement and analysis, process and product quality assurance. The goal of the training is to teach employees about these quality management topics in order to improve project management, reporting, and certification.
PECB Webinar: An Integrated QMS EMS OHSAS System Using ISO 31000PECB
This document discusses integrating quality, environmental, and occupational health and safety management systems using ISO 31000 risk management principles and a minimal documentation approach. It outlines the ISO 31000 risk management framework, including establishing the context, identifying risks, analyzing them, evaluating risks, treating risks, and monitoring and reviewing the framework. It provides examples of applying this framework to processes in quality, health and safety, and security. The presentation emphasizes creating a simple, integrated risk management system that is easy to implement, communicate, follow and improve on.
Quality Management System CertificationRaazia Nihan
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution in the business area of an organization.
A Quality Management System (QMS) is an organization's collection of business processes focused on achieving quality policy and objectives to meet customer requirements. A QMS establishes a framework for consistent and efficient performance to help organizations meet their objectives and continuously improve through its structure of policies, procedures, processes and resources needed to implement quality management.
A Quality Management System (QMS) aims to reduce and eliminate non-conformance to specifications, standards, and customer expectations through integrated policies, plans, procedures, practices, and supporting infrastructure. It provides a process approach to identify, measure, control and improve core business processes to improve business performance. Key elements of a QMS include quality policies, plans, procedures, practices, and a supporting infrastructure such as a quality manager and internal auditors. An important part is a corrective action program to identify and eliminate the causes of problems through finding, analyzing, and correcting any issues.
Defense Systems Take Flight with Intelligent RF IntegrationRFSOI
This document summarizes Peregrine Semiconductor's capabilities in solving RF challenges. It discusses how Peregrine has pioneered the use of CMOS SOI technology for RF applications, serving multiple markets. The document also highlights Peregrine's recent development of an X-Band core chip integrating RF, analog, and digital functions on a single die using its UltraCMOS technology, showcasing performance on par with existing discrete solutions.
The document provides an overview of Peregrine Quality Systems. It discusses their commitment to quality, quality organization, management system certifications, quality management system map, documentation, management review process, and five key elements of quality including customer support, process control, top employees, robust supply chain, and continuous improvement. It also discusses their green initiative and environmental policies.
Dokumen tersebut menjelaskan bagaimana menganalisis data secara kompleks menggunakan Analysis ToolPak di Microsoft Excel. ToolPak ini memungkinkan pengguna untuk melakukan analisis statistik lanjut seperti uji hipotesis dan analisis varians dengan memasukkan data ke dalam worksheet Excel. Dokumen tersebut memberikan panduan langkah-demi-langkah untuk mengaktifkan Analysis ToolPak dan contoh penggunaannya untuk menghitung korelasi antar variabel data.
Peregrine Semiconductor's story is one of taking risks to innovate and develop new technologies, like their UltraCMOS process. In the late 1970s, the founders began working to make silicon on insulator commercially viable. Through diligent research and persevering when others gave up, they published a breakthrough paper in 1988 that served as the foundation for UltraCMOS. Peregrine was officially formed in 1990 and focused on commercializing their technology through strategic partnerships with companies like IBM and developing their first chip, which was delivered in 1995.
The document defines key terms related to quality management systems including quality management system (QMS), quality, ISO 9000 standards, and documentation requirements. It explains that a QMS uses a process approach and PDCA cycle to direct an organization towards achieving quality objectives and enhancing customer satisfaction. It also outlines the basic components and benefits of establishing a QMS.
Files & Correspondence Management - 2-Day Training Program [Dec 1-2, 2011]Emerson Bryan
This course teaches the proper management of files and correspondence. It covers topics such as the records lifecycle, correspondence and mail management, classification systems, electronic records management software, and best practices. The goal is to provide guidelines for implementing an effective records management program that ensures information is authentic, reliable, and accessible throughout its lifecycle. The seminar uses presentations and exercises to demonstrate concepts like creating, maintaining, and disposing of physical and electronic records according to industry standards and legal requirements. The intended audience includes records managers, legal and IT professionals, and others who work with organizational information management.
Focus is on understanding Information Professionals and how they connect with solution providers.
This was presented at the Document Management Solution Providers Executive Forum (http://www.aiim.org/dmspef).
This document summarizes a webinar about artifacts that can enable successful data governance programs. It discusses operating models to formalize roles and responsibilities. It also discusses common data matrices to inventory and track accountability for data. Templates for workflows and issue resolution are presented to formalize processes. These artifacts provide structure and accountability to data governance initiatives.
The document discusses key decisions organizations must make when implementing an Enterprise Content Management (ECM) system. It identifies 10 decisions including establishing a center of excellence team, defining shared service models, determining file storage needs, defining taxonomies and metadata, outlining security requirements, researching reusability of content, and investigating key content integrations. The document uses Oracle's ECM products as an example approach.
The document discusses SAP's Audit Information System (AIS) which provides a standardized way for auditors to perform system and business process audits of an SAP system. AIS organizes audit activities into a reporting tree and allows auditors to run reports, review configurations, and document audit findings. It aims to improve audit quality by facilitating the standardized collection of evidence.
The document summarizes the services provided by PRI Management Group, a consulting firm that specializes in law enforcement records management, technology, and training. They provide consulting services to improve operations, productivity, and compliance through projects like records management systems implementation, vendor evaluations, document conversion, and records unit assessments. Their solutions are designed to relieve agencies of the effort required to advance their records and technology needs on time and within budget.
This document provides an overview of a software company called Great Software and the types of software and services they offer. They discuss implementation and support services, responsible project management practices, custom intranet portals, a portfolio of business software and CRM solutions covering areas like insurance, HR, document management, and more. They also address questions around security, ongoing support if the company is acquired, and value-added services they provide to customers.
This document discusses business process solutions and provides examples of how processes can be improved with better integration of process and content. The document outlines solutions for automating processes, providing context around tasks, accessing legacy systems, meeting customer demands, allocating work, collaborating, working remotely, guiding outcomes, and communicating with customers. The overall message is that integrating process and content can drive better business value.
This document is an overview of our competencies, methodologies and organization. It’s for you an opportunity to find out what provider and partner we can become
This document is an overview of our competencies, methodologies and organization. It’s for you an opportunity to find out what provider and partner we can become
Knowledge management the ability of an organization to create, share and use the collective
knowledge of its products, processes and people to increase workplace productivity and reduce
activities that reinvent the wheel is being moved to the forefront of many corporate agendas.
As firms seek to build competitive advantage in increasingly competitive markets, they are
turning to a previously untapped resource: their employees’ knowledge.
Information Governance-a programmatic perspective on driving value through RI...Ledjit
This document discusses information governance and records management at Citigroup. It describes how Records Management Officers (RMOs) help ensure compliance with retention obligations by classifying records, setting retention periods, and handling exceptions. RMOs answer questions about files and compile requirements for retaining, disposing of, archiving, and retrieving information. They track issues until a compliant retention and disposition process is established. The document emphasizes that improper handling of information poses significant legal and financial risks, so employees should contact RMOs before acting.
This document discusses ERP systems and ERP project management. It begins with an introduction to TriFinance and an overview of roles in finance. It then defines ERP as enterprise resource planning software that aims to integrate business processes and information across departments. The document outlines some advantages and disadvantages of ERP implementations, which are large expensive projects with a high failure rate. It concludes by emphasizing that finance professionals benefit from understanding information technology systems since ERP is the backbone for data in many companies.
This document provides information about Records Management services offered by Saracen Datastore. It discusses the importance of proper records management and retention for organizations. Saracen offers secure document storage and retrieval services, as well as records management consulting to help clients develop compliant retention schedules and efficiently store, organize, and access records. Their services are customized, cost-effective solutions for document storage, records retention, and retrieval.
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Enterprise Information Management (EIM) involves managing and governing all types of data and information throughout its lifecycle from creation to retirement. EIM covers both structured and unstructured data, including documents, emails, and multimedia content. SAP's EIM solutions are designed to manage information as it moves through its natural lifecycle. EIM impacts SAP's strategy by supporting its applications and software portfolio through services that integrate, cleanse, and govern data to ensure high quality information is available across the enterprise.
The document discusses managing project portfolios through establishing clear status reporting. It emphasizes the importance of consistent, objective status reporting across all projects using common definitions for timelines, costs, resources, and other dimensions. Standardizing status reports helps portfolio managers make informed decisions by understanding what stage each project is at. The document provides examples of accurate yet concise status updates and discusses tools that can help manage projects at different levels of rigor over time.
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Course Outline - Introduction to Records Management: Getting Organized - Files and Records
1. LORSON RESOURCES LIMITED
The Records and Information Management Company of the Caribbean
2-DAY
TRAINING
COURSES
For Governm
and Private
e nt
Learn New Ways
Enterprise
of Working
Manage Corporate
Records & Information
more Efficiently
OPTIMIZE Productivity +
MAXIMIZE Cost Effectiveness
C O U R S E
INTRODUCTION TO
RECORDS MANAGEMENT
Getting Organized – Files & Records
Normandie Hotel
Primary study modules will include: St. Ann’s
Enroll for this 2-day program - LEARN: Port of Spain
+ Creating Records and Files TRINIDAD
R I ndustry best practice methodologies
+ The Records Life Cycle Concept
Who Should Attend:
R How to develop efficient RM Systems + Correspondence Management Information Management Professionals
Chief Information Officers
+ Email Management Legal Staff, Regulatory Staff
R Fundamental legal & compliance
+ File Management IT/Technical Staff
issues Records Managers
+ Business Systems Analysis Business Managers
R corporate Professionalism in RM + Records Classification Schemes Consultants, Service Providers
Implementation Teams
+ Security Classification of Records Information Architects, Archivists
Get Industry Leading Training Administrative Staff
from Lorson Resources Limited
+ Access to Information / Freedom of
The Company With Over 12 years Industry Experience
Information
Course Instructor
+ Disaster Planning and Vital Records
Emerson O. Bryan
website: www.lorsonresources.com + Retention Schedules Consultant & Information Specialist
Bridgetown, BARBADOS
For Registration Details Contact: TEL:1.868.671.8173 / 1.868.672.7002
Fax: 1-868-672-7005 Email: info@lorsonresources.com
2. INTRODUCTION TO RECORDS MANAGEMENT - Getting Organized: Files & Records
COURSE DESCRIPTION
Course INTRODUCTION TO RECORDS MANAGEMENT
Title: Getting Organized – Files & Records
Unit: 1 Introduction to Records Management
1.1 Definition of a Record
Definitions of what exactly constitutes a record based on various environments and as defined
by several international and regional authorities: ISO 15489, ARMA, AIIM, IRMT, as well as
selected Caribbean legislation, e.g. FOI Acts, Evidence Acts and other relevant pieces of
legislation.
1.2 The Records Life Cycle Concept
Introduction to the lifecycle concept describing the various stages through which information
passes in recorded form.
1.3 The Odyssey of Records Management
Overview of the historical background of records management from cave drawings and recorded
messages left by earlier civilizations, and its transition from a perceived low level clerical function
into an accepted discipline with its own set of ethics, rules, standards and academic support
programmes. Related information disciplines will also be discussed as well, with some
appreciation for how these disciplines complement records management, as well as the
increasingly diverse functions and nomenclature that people managing records are now facing,
especially within the electronic environment.
Unit: 2 Active Files Management
This module deals with matters affecting the management of Active Records, and will treat with
the first two (2) stages of the Records Lifecycle, i.e.; creation and maintenance/use.
2.1 Correspondence Management
Discussion on some of the types of correspondence used within the organization, with emphasis
being placed on standardization of letterheads, use of form letters and the use of subject
captions to help with the classification of documents, as well as the treatment of
correspondence received and disseminated by/ throughout the organization.
2.2 Records Centre Operations
Illustrations of some of the general services usually delivered by the Records Centre/Unit. Best
practices for the creation of new files, merging of files, closing of files, crossreferencing and the
opening of new file volumes will be shared with the participants. The relationship between the
Records Unit/ Center and other business units will also be
briefly examined.
2.3 Filing Equipment & Control
Filing equipment selection for recordkeeping will be discussed, as well as demonstration of
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.
Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005
Email: info@lorsonresources.com ● Website: www.lorsonresources.com
1
2
3. INTRODUCTION TO RECORDS MANAGEMENT - Getting Organized: Files & Records
simple File Monitoring Systems for the tracking of correspondence and records throughout the
organization will be undertaken in this session.
2.4 Business Systems Analysis & Records Classification Development
One of the pre‐requisites to developing taxonomies for the management of information is to
view the organization as a system. This session will discuss the dictionary and encyclopedic
methods for the sorting and arranging of files and records into a Records Classification Scheme.
Some emphasis will however be placed on the use of the Master List of Subject Headings and
various ‘coding’ methods, as well as the hierarchical arrangement of records into primary,
secondary and tertiary blocks for accurate description and classification of information.
Unit 3 Management of In‐Active Records
This module deals with matters affecting the management of In‐Active Records, and will treat
with the last two (2) stages of the Records Lifecycle, i.e.; disposition and destruction.
3.1 The Records Inventory Exercise
Conduction of a Records Inventory Exercise as the foundation for a Records Management
Programme, as well as the importance of stocktaking to determine the informational assets of
the organization, as well as the identification and elimination of non‐records will be discussed
during this session.
3.2 Records Retention & Disposition
Consideration of the concepts of appraisal and disposal, and the importance of appraisal policies,
followed by a review of some of the key steps involved in carrying out records appraisal and
disposal activities, including: identifying responsibilities, documenting processes, conducting
research, carrying out an assessment, confirming appraisal assessment and implementing
appraisal and disposal decisions will be covered during this session.
3.3 Disposal of Records
Disposition is the final determination of whether to store in‐active records that may be required
for further use by the organization in a Records Storage Centre or an Archive, or the secure
destruction of records that are no longer needed by the organization. Some best practices for
the ‘disposal’ of records will therefore be highlighted during this session.
Unit 4 “Legs & Regs” for Records
This module will be examining legislative and regulatory requirements for recordkeeping in
various industries. An attempt will be made to link local examples to the established
international best practices.
4.1 Legal Requirements for Records Keeping
During this session the participants will be taught how to conduct a Legal Research Exercise in
order to determine the specific recordkeeping, industry and legislative requirements that their
organization must comply with.
4.2 Electronic Records Management
A discussion of the benefits of electronic records management, including: widespread access,
flexibility of use, increased efficiency and effectiveness, economic benefits and increased
auditing capabilities, followed by a discussion of the challenges posed by electronic records,
including: technological obsolescence, increasing organizational dependence on technology,
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.
Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005
Email: info@lorsonresources.com ● Website: www.lorsonresources.com
2
3
4. INTRODUCTION TO RECORDS MANAGEMENT - Getting Organized: Files & Records
concerns about reliability and authenticity, security and privacy issues, maintenance costs and
the development of individual approaches to records creation and care.
4.3 Metadata
A brief discussion of the benefits of reliable descriptive information, and the role that metadata
plays in the recordkeeping process.
4.4 Standards for Recordkeeping
An examination of the technological features that surround recordkeeping, including:
consideration of the components of electronic information systems, the place of records in those
information systems, the concept of information architecture, the changing software
environment, the role of technological standards to support electronic record keeping, and the
importance of being aware of changing technological issues and developments.
Unit 5 Information Security & Protection
This module deals with protecting records and information from both natural and manmade
threats.
5.1 Security of Records & Information
The use of various classification protocols to prevent the lost, theft or malicious damage of
information via an information security awareness sub‐programme as a necessary component of
the overall records management programme.
5.2 Access to Information/ Freedom of Information
The impact of Freedom of Information legislation on the records management programme will
be discussed in this session, so that participants who operate within organizations affected by
this type of law will be able to organize their records management programme with the full
consideration of the associated legal and evidential requirements for this type of law.
Recognizing that FOI is now being enacted across the Caribbean Region, it is necessary to provide
participants with an introductory session on how this legislation may/ will affect records
management systems.
5.3 Disaster Planning and Records
A discussion on how to protect and prepare records and information from various natural and
man‐made disasters.
5.4 Basic Records Recovery Techniques
Following from the previous session, some basic recovery techniques for the restoration of
information and documentation (for both electronic and paper‐based records) following these
events will be introduced during this session.
Unit 6 Planning for the Records Management Programme
This module covers a brief overview of some of the essential steps involved in planning a Records
Management Programme.
6.1 The Records Advisory Committee
The establishment, constitution and responsibilities of the Records Management Committee to
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.
Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005
Email: info@lorsonresources.com ● Website: www.lorsonresources.com
3
4
5. INTRODUCTION TO RECORDS MANAGEMENT - Getting Organized: Files & Records
guide the records management policies and sub‐programmes across the various areas of the
organization is essential to the continuity of any Records Management Programme and will be
the focus of this session.
6.2 The Records Management Manual
The development, introduction and use of a written guideline as an auxiliary support tool for the
continued efficient management of information within the organization will be discussed in this
session.
6.3 Marketing for the Records Management Plan
Various methods for getting the necessary ‘buy in’ from Top Management will be discussed as
well as some recommended approaches on how to best articulate the proposed records
management strategy so that it may serve/ meet the information demands of the organization.
Issues such as the size/ ambition of the proposed strategy,
as well as the size and type of organization will be examined in order to support the introduction
of information systems.
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.
Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005
Email: info@lorsonresources.com ● Website: www.lorsonresources.com
4
5
6. Instructor Profile
Emerson O. Bryan is an Independent Consultant and Information Specialist currently on
assignment at the Office of Trade Negotiations (OTN) of the CARICOM Secretariat, formerly the
Caribbean Regional Negotiating Machinery (CRNM).
Mr. Bryan was prior to this, the Research Assistant/ Junior Consultant in the United Nations
Department for Economic and Social Affairs’ (UNDESA) Caribbean Technical and Advisory
Support Facility (TASF) on eGovernment based at the Caribbean Centre for Development
Administration (CARICAD) in Bridgetown, Barbados.
Mr. Bryan has over sixteen (16) years of experience in information management, and begun his
career as a member of the Jamaican Foreign Service, where he worked as a Records Officer in the Ministry of Foreign
Affairs and Foreign Trade, during this time, he was seconded from the Foreign Ministry, for a year, as the Records and
Information Manager of the Ministry of Land and Environment (Office of the Prime Minister).
Mr. Bryan has worked with several organizations across the Caribbean and is an Associate Consultant/Trainer with the
Trinidad and Tobago-based Lorson Resources Limited. He is a member of: The Association of Commonwealth Archivists
& Records Managers (ACARM), a former Executive Member of the Barbados Association for Records & Information
Management (BARIM), a former member of the Library & Information Association of Jamaica (LIAJA), the Jamaica Defence
Force Coast Guard (National Reserves), and is active in several professional organizations, and charity organizations.
PUBLICATIONS & SEMINARS:
ARTICLES:
Bryan, E. “The Proposed Access to Information Legislation.” Caribbean Journal of Public Sector
Management. 3:1, (2002): 16-29. ISSN 0799-0847 See:
http://www.mind.edu.jm/Templates/ReadNews.jsp?newsindex=64
Bryan, E.“The Proposed Access to Information Legislation – Part 1” ACARM Newsletter. 31(2002): 16-19. ISSN
0258-2163 See: http://www.acarm.org/documents/issue31/emmerson1.pdf
Bryan, E.“The Proposed Access to Information Legislation – Part 2” ACARM Newsletter. 32 (2002): 17-21. ISSN
0258-2163 See: http://www.acarm.org/documents/issue32/emmerson.pdf
Bryan, E.“The Possible Future of the Records and Information Management Profession – The view from within the
Jamaican Public Service.” ACARM Newsletter. 33 (2003): 10-17. ISSN 0258-2163
See: http://www.acarm.org/documents/issue33/Emmerson.pdf
Bryan, E. “The Possible Future of the Records and Information Management Profession.” LIAJA Bulletin 2003/
2004. (2004): 35-39. ISSN 0799-1207
Bryan, E. “An Analysis of Content and Information as Drivers for Electronic Government” ACARM
Newsletter 40 (2007): 6-9. ISSN 0258-2163 URL: http://www.acarm.org/documents/issue40/Autumn%2007.1.pdf
Bryan, E. “Governance Legal: Information Management Matters”, Nation Newspaper [Barbados] 9 April 2008: 38A.
Bryan, E. “Information Security Management: Protecting your Assets” ACARM Newsletter 43 (2008): 13-15. ISSN
025-2163 URL: http://www.acarm.org/documents
6
7. Bryan, E. “Issues of Privacy and Data Protection Legislation within the Networked Environment – The Caribbean
Experience” (forthcoming).
Bryan, E. “Governance & Records Management”, Challenge to Change, [Barbados] 6-7, 11:3 & 12:1 (2009): 6-7 &
20.
MONOGRAPH:
Bryan, E. First Steps towards Good Recordkeeping - A Caribbean Manual, 2011. (forthcoming).
PRESENTATIONS:
Bryan, E. “Presentation: Governance: Records and Information Management Matters.” Barbados
Association for Records and Information Management (BARIM) 2nd Regular Meeting, Cable & Wireless Board
Room, Bridgetown, Barbados. 27 Feb. 2008. See:
http://uk.groups.yahoo.com/group/barim2004/files
Bryan, E. & W. Tyson. “Presentation: Managing Risks – Information Matters.” Caribbean Regional
Compliance Association Annual Conference (CRCA). Hilton Nassau Colonial Hotel, Nassau, The
Bahamas. 21 Nov. 2007. See: < http://www.crcaconference.com/2007/SpeakerProfile.htm >
Bryan, E. “Information Management Visioning Exercise.” Caribbean Regional Fisheries Mechanism
(CRFM) Secretariat, Belize City, Belize. June 2006.
Bryan, E. “An Introduction to Records & Information Management” Barbados Community College, St. Michael,
Barbados. March 2009.
WORKSHOPS:
Principal Facilitator: Records Management Seminar for Senior Directors of Ministry of Health/ Office of Public
Sector Reform, Bridgetown, Barbados. 10-11 Nov. 2009.
Principal Facilitator: Records Management Seminar for Cabinet Office of Barbados/ Office of Public
Sector Reform, Bridgetown, Barbados. 2-3 Dec. 2008.
Principal Facilitator: Records & Information Management Workshop for the Caribbean Centre for
Development Administration (CARICAD), Bridgetown, Barbados. 11 Sep. 2006.
Principal Facilitator: Records & Information Management Workshop for the Organization of Eastern
Caribbean States (OECS) Secretariat, Castries Room, Morné Fortune, St. Lucia. 13 July 2006.
Principal Facilitator: Developing a Records & Information Management Strategy for the Eastern
Caribbean Telecommunications Authority (ECTEL) Directorate, Board Room, Castries, St. Lucia.
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8. REGISTRATION FORM
Course title:
Location & Date of course:
Name of participant:
Position/responsibilities:
Organisation:
Telephone: Mobile: Fax:
E-mail:
Postal address:
What kind of background in records work do you have?:
How did you find out about the course?:
I have read and agreed to the conditions for training course registration outlined above.
Signature: Date:
Authorising officer:
Name: Position:
Telephone: Fax:
E-mail:
Signature: Date:
P.O. Box 2235, 40 Northey Lane Telephone: 868-671-8173/672-7002
Longdenville, Chaguanas Fax: 868-672-7005
TRINIDAD, W.I. Email: info@lorsonresources.com 7
8
9. REGISTRATION AND PAYMENT TERMS & INSTRUCTIONS:
1. Please ensure registration forms are properly filled out and more importantly authorization/approval for
registration indicated on the form before forwarding to Lorson.
2. All costs quoted are in US$.
3. Where applicable, the TT$-US$ rate of exchange shall be calculated at the prevailing bank rate.
4. Payments must be made IN ADVANCE.
5. Late payments -- 15 days and more from the date of invoice) shall incur a 15% late fee charge.
6. Companies based in Trinidad & Tobago can issue cheques payable to LORSON RESOURCES LIMITED. All
other companies please complete an International Wire Transfer. The details will be included on your invoice
from Lorson Resources Limited.
7. A 5% discount shall apply for groups of five (5) participants or more from one organisation.
8. The price of the course also covers morning and afternoon snack breaks, lunch, manuals/course materials
and certificate.
9. PAYMENT AND REGISTRATION SUBSTITUTION POLICY
Substitute participants are permitted for individuals from the same company or organization. Substitution
requests must be received in writing, and validated by a supervisor, no later than 5 (five) business days
before the first day of the registered program.
10. CANCELLATION POLICY
Lorson Resources Limited reserves the right to cancel courses, programs, workshops or seminars at any
time for any reason. The decision to cancel is at the sole discretion of Lorson Resources Limited. In the
event Lorson Resources Limited cancels a program, trainees will be sent a full refund. Consequently, Lorson
Resources Limited assumes no responsibility or liability for any transportation, travel, or penalty costs
incurred by customers in making their travel arrangements.
Neither Lorson Resources Limited nor any of its affiliates shall be liable for any direct, indirect, special,
consequential, incidental or punitive damages (including, without limitation, lost profits or revenues, costs of
replacement goods, business interruption and loss or damage arising out of registration for any of Lorson
Resources Limited's courses, programs, workshops or seminars.
ALL CANCELLATION REQUESTS MUST BE MADE IN WRITING AND MAILED/EMAILED TO:
Lorson Resources Limited
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad, W.I.
Registrants who cancel their registration at least 15 days prior to the first day of courses will receive a
refund less a cancellation fee of 50% of course cost. ALL COURSES, PROGRAMS, WORKSHOPS, OR
SEMINARS ARE NON-REFUNDABLE WITHIN 15-DAYS OF THE FIRST TRAINING DAY.
All cancellations received less than 15 (fifteen) days prior to the first day of courses are non-refundable.
PLEASE MAIL OR FAX THE ABOVE REGISTRATION INFORMATION TO:
Lorson Resources Limited, PO Box 2235, 40 Northey Lane,
Longdenville, Chaguanas
Trinidad, West Indies
TEL: 868-671-8173 or 868-672-7002 FAX: 868-672-7005
Email: info@lorsonresources.com
P.O. Box 2235, 40 Northey Lane Telephone: 868-671-8173/672-7002
Longdenville, Chaguanas Fax: 868-672-7005
TRINIDAD, W.I. Email: info@lorsonresources.com 8
9