This document discusses quality assurance and quality management. It defines key concepts like quality assurance, quality control, and quality management. It also covers topics like testing, verification and validation, risk management, and quality models and standards. The overall message is that quality assurance aims to implement the right processes and prevent defects, while quality control finds defects through testing, and quality management achieves maximum customer satisfaction through continuous improvement.

1. Quality Assurance Quality is everyone's responsibility W. Edwards Deming Olivier (Yuval) Minkowski Olivier (Yuval) Minkowski

2. Agenda 1. Definitions & Basic concepts 2. Testing & Debugging 3. Additional activities 4. Models 5. Risk Management 5. Risk Management 6. Conclusions 6. Conclusions

8. Tests Type (per level) Black Box White Box Unit Test System / Integration Test Regression Test End-to-End Test Acceptance Test From scratch Sanity Testing Level Product maturity

9. Testing Type (per activity) Manual Automated Functionality Performance GUI Security Data

16. Certification Next Stage Evaluation Assessors visit Preparation Appraisal Examination Consolidate Data Draft Validation Gather Data Final Finding & rating Report Results Action Plan Prepare the organization Plan Appraisal Initiate

18. All-in-One Current status progress Progress Service Current status Weakness Progress Dev Strong points Defined undefined Defined General Limited ISO Defined Security limited Defined General Metrics Defined General Control Defined Undefined Undefined Product/Techs General limited General Risks Guidelines Defined Guidelines Methodology limited limited Defined Processes ITIL Cobit CMM

20. Risk Management Planning Risk Identification Risk Analysis Risk Assessment Risk Handling Risk Management Program Assignment Of Responsibilities Anticipation Recognition Prioritization Foresee Potential Adverse Outcome + associated causes Risks Magnitude & likehood Cost evaluation & benefits associated Risk Mitigation Options Consideration Intervention to reduce and eliminate risks RISK MITIGATION Risk Institution