The document outlines the importance of implementing a Quality Management System (QMS) based on the ISO 9001:2015 standard as a strategic decision by top management, emphasizing continual improvement and customer satisfaction. It details the requirements for certification, including the need for a quality manual and documented procedures for six main processes, while also suggesting flexibility in how these procedures can be documented. Additionally, it provides guidance on the necessary components of an effective QMS and highlights the role of management in ensuring quality and resource allocation.

1. Understanding the Requirements
of…..
By Global Manager

2. • A Quality Management System based on the ISO
9001:2015 standard should be a strategic decision for top
management because –
 A strong and healthy QMS helps to improve the overall
performance and becomes an integral parts of sustainable
development initiatives.
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3. • Set of Planning, Control, Assurance, and Improvement
Activities working together to direct and control
organization with respect to quality
• Create confidence in processes and products
• Provide basis for continual improvement
• Lead to customer satisfaction and mutual success
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4.  Customer Focus
 Leadership
 Involvement of People
 Process Approach
 System Approach to Management
 Continual Improvement
 Factual Approach to Decision - Making.
 Mutually Beneficial Supplier Relationship
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5. For ISO 9001:2015 certification purposes you require a
Quality Manual and Documented Procedures for the 6 main
procedures:
 Control of documents
 Control of records
 Internal audits
 Control of non conforming product and/or service
 Corrective action and
 Preventive action
Continued…
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6. • The other listed requirements do not need to have their own
procedure, but should be addressed by your own internal
procedures or proven by evidence of implementation like
records, stats, forms etc.
• If it suits you better you are also allowed to write a procedure
for all requirements listed below. All the required procedures
for the requirements below can be included in your ISO 9001
Manual or documented on their own, by only referring to the
documented procedures in the quality manual.
• Documenting them on their own and not part of the ISO 9001
manual has the advantage that if you revise on procedure you do
not have to revise the whole system
Continued…
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7. If you have developed and implemented all the clauses
below as per the standard, you will meet the requirements
of an ISO 9001:2015 system
• Scope
• Normative Reference
• Terms and Definitions
• Quality Management System
• General Requirements
• Documentation Requirements
Continued…
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8. • Management Responsibility
• Management commitment
• Customer focus
• Quality policy
• Planning
• Responsibility, authority and communication
• Management review
• Resource Management
• Provision of Resources
• Human Resources
• Infrastructures
• Work Environment
Continued…
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9. • Product Realization
• Planning of product realization
• Customer-related processes
• Design and/or development
• Purchasing
• Production and service operations
• Control of measuring and monitoring devices
• Measurement, analysis and improvement
• General
• Planning
• Monitoring and measurement
• Control of non-conforming product
• Analysis of data
• Improvement
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10. Global Manager Group is the first company that
introduces Online Consultancy by offering
International System Certification Documentation
and Auditor Training Packages
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