SlideShare a Scribd company logo
Project  Touchstones IA Summit 2007 presented by Jess McMullin nForm User Experience | www.nForm.ca March 26, 2007
A bit about me
 
 
… .So I’m here to talk about   deliverables?
Game Board
I’m here to talk about a  problem …
 
I’m here to talk about an  opportunity
Becoming a Peer
 
User Centered  Design
 
Value Centered  Design
 
Business Centered  Design
Business Centered Design: 1.  Using design methods and tools to understand business needs and context. 2.  Beyond your run-of-the-mill business discovery 3.  One half of value-centered design 4.  Beginning of becoming a business peer
2  Ways to think about Deliverables
Deliverables   That   Define  Solutions Œ
Review & Approve
Review & Approve
Power Imbalance
Exercise ,[object Object],[object Object],[object Object]
Deliverables   That Define  Problems 
Boundary Objects
[object Object]
Deliverables   That Define   Problems Together 
Becoming a Peer
In Practice
 
 
Design the Box ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Backcasting Start  here What  has to  happen? What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? How are things right  now?
 
Alignment Model
How to align user needs, business drivers, and online offerings.
6  principles
1.  Codesign
 
2.  Simple
 
 
 
 
3.  Concrete
 
 
4.  Flexible
How Can People Interpret It?
5.  Evidence Based
 
 
6.  Surfaces Agendas
 
6 principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Touchstone Activities
Approach
Get people working together
Peel Back the Layers
 
Partner, Pilot, Publicize
Approach ,[object Object],[object Object],[object Object]
In Closing
Thank You! jess DOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca

More Related Content

What's hot

Design thinking & Business
Design thinking & BusinessDesign thinking & Business
Design thinking & Business
Gavin Melles
 
Week 2
Week 2Week 2
Week 2
Tamara Olson
 
Presentation on design thinking
Presentation on design thinkingPresentation on design thinking
Presentation on design thinking
Kim S. Jie, CPPM
 
Participatory Design: Discovering Unmet Needs & New Solutions
Participatory Design: Discovering Unmet Needs & New SolutionsParticipatory Design: Discovering Unmet Needs & New Solutions
Participatory Design: Discovering Unmet Needs & New Solutions
Jennifer Briselli
 
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
Lizzie Hodgson
 
Futurizing the Human Experience thru Inclusive Design: The Good People
Futurizing the Human Experience thru Inclusive Design: The Good PeopleFuturizing the Human Experience thru Inclusive Design: The Good People
Futurizing the Human Experience thru Inclusive Design: The Good People
Equity and Access Design Group
 
Stepping up: Beyond Design Thinking
Stepping up: Beyond Design ThinkingStepping up: Beyond Design Thinking
Stepping up: Beyond Design Thinking
Plan
 
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
ux singapore
 
Design Thinking For Entrepreneurs
Design Thinking For EntrepreneursDesign Thinking For Entrepreneurs
Design Thinking For Entrepreneurs
Arun Pattnaik
 
Strategy meets design
Strategy meets designStrategy meets design
Strategy meets design
Plan
 
Decrap Your Application
Decrap Your ApplicationDecrap Your Application
Decrap Your Application
Garth Braithwaite
 
Design Thinking In House
Design Thinking In HouseDesign Thinking In House
Design Thinking In House
Mireya Juárez
 
What is Design Thinking?
What is Design Thinking?What is Design Thinking?
What is Design Thinking?
Michael Melnick
 
Toolkit by ness
Toolkit by nessToolkit by ness
Toolkit by ness
NESSproject
 
Service Design Thinking
Service Design ThinkingService Design Thinking
Service Design Thinking
Tathagat Varma
 
Hero-You're creative
Hero-You're creativeHero-You're creative
Hero-You're creative
jeffatherodesign
 
The Design Thinking Process
The Design Thinking ProcessThe Design Thinking Process
The Design Thinking Process
Jyaasa Technologies
 
Design Thinking & Innovation
Design Thinking & InnovationDesign Thinking & Innovation
Design Thinking & Innovation
Envisioning Labs
 
The Startup Design Toolkit - a design-thinking approach to startups and produ...
The Startup Design Toolkit - a design-thinking approach to startups and produ...The Startup Design Toolkit - a design-thinking approach to startups and produ...
The Startup Design Toolkit - a design-thinking approach to startups and produ...
Alejandro Rios Peña
 
Design thinking (ux australia)
Design thinking (ux australia)Design thinking (ux australia)
Design thinking (ux australia)
Iain Barker
 

What's hot (20)

Design thinking & Business
Design thinking & BusinessDesign thinking & Business
Design thinking & Business
 
Week 2
Week 2Week 2
Week 2
 
Presentation on design thinking
Presentation on design thinkingPresentation on design thinking
Presentation on design thinking
 
Participatory Design: Discovering Unmet Needs & New Solutions
Participatory Design: Discovering Unmet Needs & New SolutionsParticipatory Design: Discovering Unmet Needs & New Solutions
Participatory Design: Discovering Unmet Needs & New Solutions
 
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
Digibury April 2015 Alaric King: Doing your job as a visual designer / diggin...
 
Futurizing the Human Experience thru Inclusive Design: The Good People
Futurizing the Human Experience thru Inclusive Design: The Good PeopleFuturizing the Human Experience thru Inclusive Design: The Good People
Futurizing the Human Experience thru Inclusive Design: The Good People
 
Stepping up: Beyond Design Thinking
Stepping up: Beyond Design ThinkingStepping up: Beyond Design Thinking
Stepping up: Beyond Design Thinking
 
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)
 
Design Thinking For Entrepreneurs
Design Thinking For EntrepreneursDesign Thinking For Entrepreneurs
Design Thinking For Entrepreneurs
 
Strategy meets design
Strategy meets designStrategy meets design
Strategy meets design
 
Decrap Your Application
Decrap Your ApplicationDecrap Your Application
Decrap Your Application
 
Design Thinking In House
Design Thinking In HouseDesign Thinking In House
Design Thinking In House
 
What is Design Thinking?
What is Design Thinking?What is Design Thinking?
What is Design Thinking?
 
Toolkit by ness
Toolkit by nessToolkit by ness
Toolkit by ness
 
Service Design Thinking
Service Design ThinkingService Design Thinking
Service Design Thinking
 
Hero-You're creative
Hero-You're creativeHero-You're creative
Hero-You're creative
 
The Design Thinking Process
The Design Thinking ProcessThe Design Thinking Process
The Design Thinking Process
 
Design Thinking & Innovation
Design Thinking & InnovationDesign Thinking & Innovation
Design Thinking & Innovation
 
The Startup Design Toolkit - a design-thinking approach to startups and produ...
The Startup Design Toolkit - a design-thinking approach to startups and produ...The Startup Design Toolkit - a design-thinking approach to startups and produ...
The Startup Design Toolkit - a design-thinking approach to startups and produ...
 
Design thinking (ux australia)
Design thinking (ux australia)Design thinking (ux australia)
Design thinking (ux australia)
 

Viewers also liked

Waiting For The World To Change
Waiting For The World To ChangeWaiting For The World To Change
Waiting For The World To Change
Kelsey Ruger
 
Digital Conversations - Agile Creative Technology
Digital Conversations - Agile Creative TechnologyDigital Conversations - Agile Creative Technology
Digital Conversations - Agile Creative Technology
Reading Room
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience Design
Jess McMullin
 
DigitalNZ presentation to JISC
DigitalNZ presentation to JISCDigitalNZ presentation to JISC
DigitalNZ presentation to JISC
DigitalNZ
 
UX: The Power of Getting Things Designed
UX: The Power of Getting Things DesignedUX: The Power of Getting Things Designed
UX: The Power of Getting Things Designed
Austin Govella
 
The Design Age
The Design AgeThe Design Age
The Design Age
Austin Govella
 
Founders institute: Session on product development
Founders institute: Session on product developmentFounders institute: Session on product development
Founders institute: Session on product development
Tulsi Dharmarajan
 
Wake-up Series: Empathy in a Business Context
Wake-up Series: Empathy in a Business ContextWake-up Series: Empathy in a Business Context
Wake-up Series: Empathy in a Business Context
Octavian Mihai
 
The Power of Bad Ideas
The Power of Bad IdeasThe Power of Bad Ideas
The Power of Bad Ideas
Steve Portigal
 
The Right Stuff: What's in YOUR Portfolio?
The Right Stuff: What's in YOUR Portfolio?The Right Stuff: What's in YOUR Portfolio?
The Right Stuff: What's in YOUR Portfolio?
Lane Goldstone
 
Negotiation for Mutual Gain
Negotiation for Mutual GainNegotiation for Mutual Gain
Negotiation for Mutual Gain
bwatson
 
[1 hr Lecture] Designing a Culture of Co-Creation
[1 hr Lecture] Designing a Culture of Co-Creation[1 hr Lecture] Designing a Culture of Co-Creation
[1 hr Lecture] Designing a Culture of Co-Creation
Teresa Brazen
 
Going from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX CareerGoing from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX Career
dpanarelli
 
For the Profit of Many – Designing Better For-Profit Companies
For the Profit of Many – Designing Better For-Profit CompaniesFor the Profit of Many – Designing Better For-Profit Companies
For the Profit of Many – Designing Better For-Profit Companies
Chris Pallé
 
Balanced Team NYC Sunday Salon
Balanced Team NYC Sunday SalonBalanced Team NYC Sunday Salon
Balanced Team NYC Sunday Salon
Balanced Team
 
Aligning Vision With Action
Aligning Vision With ActionAligning Vision With Action
Aligning Vision With Action
armandojusto
 
Start Empathy
Start EmpathyStart Empathy
Start Empathy
Ashoka US
 
Bulletproof Communication Techniques; A UX Strategist's Guides
Bulletproof Communication Techniques; A UX Strategist's GuidesBulletproof Communication Techniques; A UX Strategist's Guides
Bulletproof Communication Techniques; A UX Strategist's Guides
Sarah B. Nelson
 
Building a Sense of Place - Part I
Building a Sense of Place - Part IBuilding a Sense of Place - Part I
Building a Sense of Place - Part I
Andrea Resmini
 
Modelling Intelligence in Complex Organizations
Modelling Intelligence in Complex OrganizationsModelling Intelligence in Complex Organizations
Modelling Intelligence in Complex Organizations
Richard Veryard
 

Viewers also liked (20)

Waiting For The World To Change
Waiting For The World To ChangeWaiting For The World To Change
Waiting For The World To Change
 
Digital Conversations - Agile Creative Technology
Digital Conversations - Agile Creative TechnologyDigital Conversations - Agile Creative Technology
Digital Conversations - Agile Creative Technology
 
Three Secrets of Successful User Experience Design
Three Secrets of Successful User Experience DesignThree Secrets of Successful User Experience Design
Three Secrets of Successful User Experience Design
 
DigitalNZ presentation to JISC
DigitalNZ presentation to JISCDigitalNZ presentation to JISC
DigitalNZ presentation to JISC
 
UX: The Power of Getting Things Designed
UX: The Power of Getting Things DesignedUX: The Power of Getting Things Designed
UX: The Power of Getting Things Designed
 
The Design Age
The Design AgeThe Design Age
The Design Age
 
Founders institute: Session on product development
Founders institute: Session on product developmentFounders institute: Session on product development
Founders institute: Session on product development
 
Wake-up Series: Empathy in a Business Context
Wake-up Series: Empathy in a Business ContextWake-up Series: Empathy in a Business Context
Wake-up Series: Empathy in a Business Context
 
The Power of Bad Ideas
The Power of Bad IdeasThe Power of Bad Ideas
The Power of Bad Ideas
 
The Right Stuff: What's in YOUR Portfolio?
The Right Stuff: What's in YOUR Portfolio?The Right Stuff: What's in YOUR Portfolio?
The Right Stuff: What's in YOUR Portfolio?
 
Negotiation for Mutual Gain
Negotiation for Mutual GainNegotiation for Mutual Gain
Negotiation for Mutual Gain
 
[1 hr Lecture] Designing a Culture of Co-Creation
[1 hr Lecture] Designing a Culture of Co-Creation[1 hr Lecture] Designing a Culture of Co-Creation
[1 hr Lecture] Designing a Culture of Co-Creation
 
Going from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX CareerGoing from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX Career
 
For the Profit of Many – Designing Better For-Profit Companies
For the Profit of Many – Designing Better For-Profit CompaniesFor the Profit of Many – Designing Better For-Profit Companies
For the Profit of Many – Designing Better For-Profit Companies
 
Balanced Team NYC Sunday Salon
Balanced Team NYC Sunday SalonBalanced Team NYC Sunday Salon
Balanced Team NYC Sunday Salon
 
Aligning Vision With Action
Aligning Vision With ActionAligning Vision With Action
Aligning Vision With Action
 
Start Empathy
Start EmpathyStart Empathy
Start Empathy
 
Bulletproof Communication Techniques; A UX Strategist's Guides
Bulletproof Communication Techniques; A UX Strategist's GuidesBulletproof Communication Techniques; A UX Strategist's Guides
Bulletproof Communication Techniques; A UX Strategist's Guides
 
Building a Sense of Place - Part I
Building a Sense of Place - Part IBuilding a Sense of Place - Part I
Building a Sense of Place - Part I
 
Modelling Intelligence in Complex Organizations
Modelling Intelligence in Complex OrganizationsModelling Intelligence in Complex Organizations
Modelling Intelligence in Complex Organizations
 

Similar to Project Touchstones

Smoothing the Way
Smoothing the WaySmoothing the Way
Smoothing the Way
Jess McMullin
 
Why Methods Trump Methodology
Why Methods Trump MethodologyWhy Methods Trump Methodology
Why Methods Trump Methodology
Jess McMullin
 
50.000 orange stickies later
50.000 orange stickies later50.000 orange stickies later
50.000 orange stickies later
Alberto Brandolini
 
01_03_2023_72554596.pdf
01_03_2023_72554596.pdf01_03_2023_72554596.pdf
01_03_2023_72554596.pdf
dynamicchikku06
 
01_03_2023_72554596.pdf
01_03_2023_72554596.pdf01_03_2023_72554596.pdf
01_03_2023_72554596.pdf
dynamicchikku06
 
Berghs Product UX - 'Create '
Berghs  Product UX  - 'Create 'Berghs  Product UX  - 'Create '
Berghs Product UX - 'Create '
Christopher McCann
 
Artist Create Value
Artist Create ValueArtist Create Value
Artist Create Value
Chris Finlay
 
Brainstorming Pointers
Brainstorming PointersBrainstorming Pointers
Brainstorming Pointers
Rahcyne Omatete, MBA, MPH
 
Camden Council (Design Group Project) Dropbox
Camden Council (Design Group Project) DropboxCamden Council (Design Group Project) Dropbox
Camden Council (Design Group Project) Dropbox
Seb Sear
 
Tse idea generation_ evaluation_2014
Tse idea generation_ evaluation_2014Tse idea generation_ evaluation_2014
Tse idea generation_ evaluation_2014
Valeryia Kazheunikava
 
150811pbdesignthinking 150811053102-lva1-app6892
150811pbdesignthinking 150811053102-lva1-app6892150811pbdesignthinking 150811053102-lva1-app6892
150811pbdesignthinking 150811053102-lva1-app6892
Francisco Roman Ramirez Medina
 
The role of Design Thinking
The role of Design ThinkingThe role of Design Thinking
The role of Design Thinking
Pieter Baert
 
THE ROLE OF DESIGN THINKING
THE ROLE OF DESIGN THINKINGTHE ROLE OF DESIGN THINKING
THE ROLE OF DESIGN THINKING
guidozimmer
 
150811pbdesignthinking 150811053102 lva1 app6892
150811pbdesignthinking 150811053102 lva1 app6892150811pbdesignthinking 150811053102 lva1 app6892
150811pbdesignthinking 150811053102 lva1 app6892
Vera Kovaleva
 
designthinking
designthinkingdesignthinking
designthinking
Vera Kovaleva
 
MVP
MVPMVP
How to think like a startup in a corporate environment
How to think like a startup in a corporate environment How to think like a startup in a corporate environment
How to think like a startup in a corporate environment
Franki Chamaki
 
Design Thinking
Design ThinkingDesign Thinking
Design Thinking
Ashwani Dhingra
 
Better Ideas Faster: Handouts
Better Ideas Faster: HandoutsBetter Ideas Faster: Handouts
Better Ideas Faster: Handouts
David Sherwin
 
Seven steps to better brainstorming
Seven steps to better brainstormingSeven steps to better brainstorming
Seven steps to better brainstorming
Pravahan Mohanty
 

Similar to Project Touchstones (20)

Smoothing the Way
Smoothing the WaySmoothing the Way
Smoothing the Way
 
Why Methods Trump Methodology
Why Methods Trump MethodologyWhy Methods Trump Methodology
Why Methods Trump Methodology
 
50.000 orange stickies later
50.000 orange stickies later50.000 orange stickies later
50.000 orange stickies later
 
01_03_2023_72554596.pdf
01_03_2023_72554596.pdf01_03_2023_72554596.pdf
01_03_2023_72554596.pdf
 
01_03_2023_72554596.pdf
01_03_2023_72554596.pdf01_03_2023_72554596.pdf
01_03_2023_72554596.pdf
 
Berghs Product UX - 'Create '
Berghs  Product UX  - 'Create 'Berghs  Product UX  - 'Create '
Berghs Product UX - 'Create '
 
Artist Create Value
Artist Create ValueArtist Create Value
Artist Create Value
 
Brainstorming Pointers
Brainstorming PointersBrainstorming Pointers
Brainstorming Pointers
 
Camden Council (Design Group Project) Dropbox
Camden Council (Design Group Project) DropboxCamden Council (Design Group Project) Dropbox
Camden Council (Design Group Project) Dropbox
 
Tse idea generation_ evaluation_2014
Tse idea generation_ evaluation_2014Tse idea generation_ evaluation_2014
Tse idea generation_ evaluation_2014
 
150811pbdesignthinking 150811053102-lva1-app6892
150811pbdesignthinking 150811053102-lva1-app6892150811pbdesignthinking 150811053102-lva1-app6892
150811pbdesignthinking 150811053102-lva1-app6892
 
The role of Design Thinking
The role of Design ThinkingThe role of Design Thinking
The role of Design Thinking
 
THE ROLE OF DESIGN THINKING
THE ROLE OF DESIGN THINKINGTHE ROLE OF DESIGN THINKING
THE ROLE OF DESIGN THINKING
 
150811pbdesignthinking 150811053102 lva1 app6892
150811pbdesignthinking 150811053102 lva1 app6892150811pbdesignthinking 150811053102 lva1 app6892
150811pbdesignthinking 150811053102 lva1 app6892
 
designthinking
designthinkingdesignthinking
designthinking
 
MVP
MVPMVP
MVP
 
How to think like a startup in a corporate environment
How to think like a startup in a corporate environment How to think like a startup in a corporate environment
How to think like a startup in a corporate environment
 
Design Thinking
Design ThinkingDesign Thinking
Design Thinking
 
Better Ideas Faster: Handouts
Better Ideas Faster: HandoutsBetter Ideas Faster: Handouts
Better Ideas Faster: Handouts
 
Seven steps to better brainstorming
Seven steps to better brainstormingSeven steps to better brainstorming
Seven steps to better brainstorming
 

More from Jess McMullin

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
Jess McMullin
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation Keynote
Jess McMullin
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
Jess McMullin
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016
Jess McMullin
 
From User Experience to Citizen Experience
From User Experience to Citizen ExperienceFrom User Experience to Citizen Experience
From User Experience to Citizen Experience
Jess McMullin
 
We Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX DesignWe Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX Design
Jess McMullin
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, Delivery
Jess McMullin
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Jess McMullin
 
Designing Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen ExperienceDesigning Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen Experience
Jess McMullin
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014
Jess McMullin
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
Jess McMullin
 
The Experience of Information
The Experience of InformationThe Experience of Information
The Experience of Information
Jess McMullin
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
Jess McMullin
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Jess McMullin
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)
Jess McMullin
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
Jess McMullin
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and You
Jess McMullin
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing Government
Jess McMullin
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
Jess McMullin
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
Jess McMullin
 

More from Jess McMullin (20)

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation Keynote
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016
 
From User Experience to Citizen Experience
From User Experience to Citizen ExperienceFrom User Experience to Citizen Experience
From User Experience to Citizen Experience
 
We Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX DesignWe Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX Design
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, Delivery
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
 
Designing Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen ExperienceDesigning Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen Experience
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
 
The Experience of Information
The Experience of InformationThe Experience of Information
The Experience of Information
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and You
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing Government
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
 

Recently uploaded

OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptxOAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
hiddenlevers
 
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
rlo9fxi
 
Role of Information Technology in Revenue - Prof Oyedokun.pptx
Role of Information Technology in Revenue  - Prof Oyedokun.pptxRole of Information Technology in Revenue  - Prof Oyedokun.pptx
Role of Information Technology in Revenue - Prof Oyedokun.pptx
Godwin Emmanuel Oyedokun MBA MSc PhD FCA FCTI FCNA CFE FFAR
 
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
bbeucd
 
Instant Issue Debit Cards - School Designs
Instant Issue Debit Cards - School DesignsInstant Issue Debit Cards - School Designs
Instant Issue Debit Cards - School Designs
egoetzinger
 
Earn a passive income with prosocial investing
Earn a passive income with prosocial investingEarn a passive income with prosocial investing
Earn a passive income with prosocial investing
Colin R. Turner
 
FCCS Basic Accounts Outline and Hierarchy.pptx
FCCS Basic Accounts Outline and Hierarchy.pptxFCCS Basic Accounts Outline and Hierarchy.pptx
FCCS Basic Accounts Outline and Hierarchy.pptx
nalamynandan
 
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
Donc Test
 
Donald Trump Presentation and his life.pptx
Donald Trump Presentation and his life.pptxDonald Trump Presentation and his life.pptx
Donald Trump Presentation and his life.pptx
SerdarHudaykuliyew
 
This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...
lamluanvan.net Viết thuê luận văn
 
falcon-invoice-discounting-a-strategic-approach-to-optimize-investments
falcon-invoice-discounting-a-strategic-approach-to-optimize-investmentsfalcon-invoice-discounting-a-strategic-approach-to-optimize-investments
falcon-invoice-discounting-a-strategic-approach-to-optimize-investments
Falcon Invoice Discounting
 
DEMAND AND SUPPLY.docx Notes for Economics
DEMAND AND SUPPLY.docx Notes for EconomicsDEMAND AND SUPPLY.docx Notes for Economics
DEMAND AND SUPPLY.docx Notes for Economics
Opanga1
 
Sources of Revenue for State Government - Prof Oyedokun.pptx
Sources of Revenue for State Government - Prof Oyedokun.pptxSources of Revenue for State Government - Prof Oyedokun.pptx
Sources of Revenue for State Government - Prof Oyedokun.pptx
Godwin Emmanuel Oyedokun MBA MSc PhD FCA FCTI FCNA CFE FFAR
 
SWAIAP Fraud Risk Mitigation Prof Oyedokun.pptx
SWAIAP Fraud Risk Mitigation   Prof Oyedokun.pptxSWAIAP Fraud Risk Mitigation   Prof Oyedokun.pptx
SWAIAP Fraud Risk Mitigation Prof Oyedokun.pptx
Godwin Emmanuel Oyedokun MBA MSc PhD FCA FCTI FCNA CFE FFAR
 
2. Elemental Economics - Mineral demand.pdf
2. Elemental Economics - Mineral demand.pdf2. Elemental Economics - Mineral demand.pdf
2. Elemental Economics - Mineral demand.pdf
Neal Brewster
 
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller CoasterWhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
muslimdavidovich670
 
Financial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptxFinancial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptx
Writo-Finance
 
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
Godwin Emmanuel Oyedokun MBA MSc PhD FCA FCTI FCNA CFE FFAR
 
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
Vighnesh Shashtri
 
1.2 Business Ideas Business Ideas Busine
1.2 Business Ideas Business Ideas Busine1.2 Business Ideas Business Ideas Busine
1.2 Business Ideas Business Ideas Busine
Lawrence101
 

Recently uploaded (20)

OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptxOAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
OAT_RI_Ep20 WeighingTheRisks_May24_Trade Wars.pptx
 
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
快速制作美国迈阿密大学牛津分校毕业证文凭证书英文原版一模一样
 
Role of Information Technology in Revenue - Prof Oyedokun.pptx
Role of Information Technology in Revenue  - Prof Oyedokun.pptxRole of Information Technology in Revenue  - Prof Oyedokun.pptx
Role of Information Technology in Revenue - Prof Oyedokun.pptx
 
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
一比一原版(UCSB毕业证)圣芭芭拉分校毕业证如何办理
 
Instant Issue Debit Cards - School Designs
Instant Issue Debit Cards - School DesignsInstant Issue Debit Cards - School Designs
Instant Issue Debit Cards - School Designs
 
Earn a passive income with prosocial investing
Earn a passive income with prosocial investingEarn a passive income with prosocial investing
Earn a passive income with prosocial investing
 
FCCS Basic Accounts Outline and Hierarchy.pptx
FCCS Basic Accounts Outline and Hierarchy.pptxFCCS Basic Accounts Outline and Hierarchy.pptx
FCCS Basic Accounts Outline and Hierarchy.pptx
 
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...
 
Donald Trump Presentation and his life.pptx
Donald Trump Presentation and his life.pptxDonald Trump Presentation and his life.pptx
Donald Trump Presentation and his life.pptx
 
This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...
 
falcon-invoice-discounting-a-strategic-approach-to-optimize-investments
falcon-invoice-discounting-a-strategic-approach-to-optimize-investmentsfalcon-invoice-discounting-a-strategic-approach-to-optimize-investments
falcon-invoice-discounting-a-strategic-approach-to-optimize-investments
 
DEMAND AND SUPPLY.docx Notes for Economics
DEMAND AND SUPPLY.docx Notes for EconomicsDEMAND AND SUPPLY.docx Notes for Economics
DEMAND AND SUPPLY.docx Notes for Economics
 
Sources of Revenue for State Government - Prof Oyedokun.pptx
Sources of Revenue for State Government - Prof Oyedokun.pptxSources of Revenue for State Government - Prof Oyedokun.pptx
Sources of Revenue for State Government - Prof Oyedokun.pptx
 
SWAIAP Fraud Risk Mitigation Prof Oyedokun.pptx
SWAIAP Fraud Risk Mitigation   Prof Oyedokun.pptxSWAIAP Fraud Risk Mitigation   Prof Oyedokun.pptx
SWAIAP Fraud Risk Mitigation Prof Oyedokun.pptx
 
2. Elemental Economics - Mineral demand.pdf
2. Elemental Economics - Mineral demand.pdf2. Elemental Economics - Mineral demand.pdf
2. Elemental Economics - Mineral demand.pdf
 
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller CoasterWhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
WhatsPump Thriving in the Whirlwind of Biden’s Crypto Roller Coaster
 
Financial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptxFinancial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptx
 
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
Tax System, Behaviour, Justice, and Voluntary Compliance Culture in Nigeria -...
 
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...
 
1.2 Business Ideas Business Ideas Busine
1.2 Business Ideas Business Ideas Busine1.2 Business Ideas Business Ideas Busine
1.2 Business Ideas Business Ideas Busine
 

Project Touchstones