![As Arias and Fischer (2000) write, "Fundamental challenges facing communities of interest are found in building a shared understanding of the task at hand (which often does not exist upfront, but is evolved incrementally and collaboratively…). Members of communities of interest need to learn to communicate with and learn from others who have a different perspective and perhaps a different vocabulary for describing their ideas. [They need to] establish a common ground and a shared understanding.“](https://image.slidesharecdn.com/project-touchstones-27416/85/Project-Touchstones-26-320.jpg)
Uploaded byJess McMullin
Project Touchstones
The document summarizes a presentation about user experience design and deliverables. It discusses business-centered design to understand business needs, and two types of deliverables - those that define solutions and those that define problems. It also outlines principles of alignment between user needs, business goals, and online offerings, and recommends activities to get stakeholders working together effectively.
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Project Touchstones
- 1. Project TouchstonesIA Summit 2007 presented by Jess McMullin nForm User Experience | www.nForm.ca March 26, 2007
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- 5. … .So I’mhere to talk about deliverables?
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- 7. I’m here totalk about a problem …
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- 9. I’m here totalk about an opportunity
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- 12. User Centered Design
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- 14. Value Centered Design
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- 16. Business Centered Design
- 17. Business Centered Design:1. Using design methods and tools to understand business needs and context. 2. Beyond your run-of-the-mill business discovery 3. One half of value-centered design 4. Beginning of becoming a business peer
- 18. 2 Waysto think about Deliverables
- 19. Deliverables That Define Solutions Œ
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- 23. Exercise 60 Seconds– Draw a House 60 Seconds – pair up. Person who’s birthday is next is the Approver. Review and Approve the house. Is it the right house? (according to what you want in a house) 2 minutes – draw a house together
- 24. Deliverables That Define Problems
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- 26. As Arias andFischer (2000) write, "Fundamental challenges facing communities of interest are found in building a shared understanding of the task at hand (which often does not exist upfront, but is evolved incrementally and collaboratively…). Members of communities of interest need to learn to communicate with and learn from others who have a different perspective and perhaps a different vocabulary for describing their ideas. [They need to] establish a common ground and a shared understanding.“
- 27. Deliverables That Define Problems Together
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- 32. Design the BoxFrom Jim Highsmith, Cutter Institute Create a box for the product, even if it isn’t shipped in a box. Elements for the Box: Name Tagline 3 key selling features Imagery / Color / Type (Later) Back Feature Set
- 33. Backcasting Start here What has to happen? What has to happen before that? Assumptions Assumptions What has to happen before that? Assumptions Assumptions What has to happen before that? How are things right now?
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- 36. How to alignuser needs, business drivers, and online offerings.
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- 49. How Can PeopleInterpret It?
- 50. 5. EvidenceBased
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- 53. 6. SurfacesAgendas
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- 55. 6 principles CodesignSimple Concrete Flexible Evidence-Based Surfaces Agendas
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- 58. Get people workingtogether
- 59. Peel Back theLayers
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- 62. Approach Get theright people in the room, work together to create artifacts and models that let them articulate business needs. Peel Back the layers Start small: Partner, Pilot, Publicize
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- 64. Thank You! jessDOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca