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![As Arias and Fischer (2000) write, "Fundamental challenges facing communities of interest are found in building a shared understanding of the task at hand (which often does not exist upfront, but is evolved incrementally and collaboratively…). Members of communities of interest need to learn to communicate with and learn from others who have a different perspective and perhaps a different vocabulary for describing their ideas. [They need to] establish a common ground and a shared understanding.“](https://image.slidesharecdn.com/smoothing-the-way3049/85/Smoothing-the-Way-50-320.jpg)
Uploaded byJess McMullin
Smoothing the Way
The document discusses how designers can take on more of a facilitator role to help overcome challenges in projects. It recommends that designers focus on understanding business needs through techniques like business-centered design. The presentation provides tips for facilitating workshops, such as using design tools that define problems collaboratively rather than just reviewing deliverables. It suggests principles like codesigning and surfacing agendas to help alignment.
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Smoothing the Way
- 1. Smoothing the WayThe Designer as Facilitator Adaptive Path UX Week 2007 presented by Jess McMullin nForm User Experience | www.nForm.ca August 13, 2007
- 2. I’m here totalk about a problem …
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- 6. Reference: “The ChaosChronicles”, The Standish Group, 2003. 51% Challenged 34% On time On budget 15% Cancelled 66% Failure Rate
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- 8. That’s 2 outof 3 projects
- 9. I’m here totalk about an opportunity
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- 11. User Centered Design
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- 16. wehave reached the point in our practice where the barriers to increasing influence are not about better methods for working with users, but for working with business. I believe
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- 20. Value Centered Design
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- 22. Business Centered Design
- 23. Business Centered Design:1. Using design methods and tools to understand business needs and context. 2. Beyond your run-of-the-mill business discovery 3. One half of value-centered design 4. Beginning of increasing our influence
- 24. The Next 30Minutes Traditional Facilitation vs. Design Facilitation Breaking the Review and Approve Cycle Design Facilitation Tools + Principles Getting Started Yourself
- 25. Traditional Facilitation vs. Design Facilitation
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- 30. Design facilitation hasa point of view. [removed photo of happy user]
- 31. And a setof tools
- 32. Empathy Insight SynthesisFraming Experiential Problem Solving
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- 34. Breaking the Review & Approve Cycle
- 35. 2 Waysto think about Deliverables
- 36. Deliverables That Define Solutions 1 st
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- 44. Pair Up. Personwho’s birthday is next is the reviewer.
- 45. Review the house.How well does it match the house you drew?
- 46. Now draw ahouse together.
- 47. To designthe right solution we have to define the right problem.
- 48. Deliverables That Define Problems 2 nd
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- 50. As Arias andFischer (2000) write, "Fundamental challenges facing communities of interest are found in building a shared understanding of the task at hand (which often does not exist upfront, but is evolved incrementally and collaboratively…). Members of communities of interest need to learn to communicate with and learn from others who have a different perspective and perhaps a different vocabulary for describing their ideas. [They need to] establish a common ground and a shared understanding.“
- 51. Deliverables That Define Problems Together 2 nd
- 52. Design Facilitation Tools + Principles
- 53. In Practice: Aquick snapshot
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- 56. Design the BoxFrom Jim Highsmith, Cutter Institute Create a box for the product, even if it isn’t shipped in a box. Elements for the Box: Name Tagline 3 key selling features Imagery / Color / Type (Later) Back Feature Set
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- 60. Start hereWhat has to happen? What has to happen before that? Assumptions Assumptions What has to happen before that? Assumptions Assumptions What has to happen before that? How are things right now?
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- 64. How to alignuser needs, business drivers, and online offerings.
- 65. Secret Sauce 3tips to take home
- 66. Start Earlier: IterationZero #1
- 67. Jan Feb MarApr Discovery & Research Discovery & Research Accelerator Prep Accelerator Workshop Consultation & Design Design Sign Off Kick Off & Team Brief Design (with touch points) Design Sign Off
- 68. Anticipate the Troughof Despair #2
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- 72. Project Challenges Gettingeveryone bought into a vision Internal alignment between different stakeholders Actually deliver on what was already sold B
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- 77. 2. SurfacesAgendas
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- 87. How Literal Isthe Interpretation?
- 88. 6. EvidenceBased
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- 91. 6 principles CodesignSurface Agendas Simple Tangible Literal Evidence-Based
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- 94. Get people workingtogether
- 95. Peel Back theLayers
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- 98. Approach Get theright people in the room, work together to create artifacts and models that let them articulate business needs. Peel Back the layers Start small: Partner, Pilot, Publicize
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- 100. Value Centered DesignWork Together to Break Review and Approve Cycle Partner, Pilot, Publicize
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- 104. Thank You! jessDOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca www.slideshare.net/jessmcmullin