In this talk for Bucharest Tech Week, I look at three distinct eras of the practice of design, talked about how teams have organized or (re)configured in each era, and unpack the benefits and opportunities within each.
Content Strategy Workflow & Governance Workshop, UX Bristol 2014Sophie Dennis
Content strategy: beyond the wireframe - a workshop for UX designers and researchers..
Have you ever experienced that sinking feeling at the end of a project when you realise the content that’s been loaded onto the site is nothing like what you were thinking of when you created the wireframes? Or revisited a site you built a while ago and found that additions and changes made over the years have altered it beyond recognition?
Content strategy can help you plan for great content right from the start of a project. This workshop demystifies the content production workflow – how it’s commissioned, created, measured and maintained – talks a bit about governance, and provides some practical tips and tools to help plan and manage content, whether you’re from an agency or in-house.
Sophie Dennis
Sophie is a freelance consultant. She is a freelance consultant specialising in UX and content strategy. She started her career in publishing before being enticed away by the bright lights of web design, where she has spent 15 years trying to get clients to take their content as seriously as they do design. She recently collaborated with Juliet on the content strategy for a major UK charity, and is currently working as a User Experience Director at cxpartners.
Juliet Richardson
Juliet is currently Principal UX Consultant at Nomensa in Bristol. She has been working in the field of UX for longer than she cares to remember and has worked on some great projects with some fabulous clients along the way, including a recent collaboration with Sophie to create a content strategy for a large national charity.
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
UX designers, researchers, and product owners, when working together, can make an awesome combo and bring the UX practice to the next level. Anita Barraco-Cator and Anna Harasimiuk share insights on their strong and unique partnership and how their UX leadership fundamentally changed the way product teams work together when designing and developing products. Their talk discussed key behaviors of a UX leader, how to be aware of your leadership strengths & weaknesses, and how partnering with someone can fill in the gaps.
Presented at the Dallas UX Leadership meeting on Wed, Sep 18, 2019
(https://www.meetup.com/Dallas-UX-Leadership/events/263986852/)
Linked-in posts:
https://lnkd.in/eR8f8BD
https://www.linkedin.com/posts/gavinyfung_uxresearch-usability-userexperience-activity-6580238292179128320-Rehu/
“With great power comes great responsibility”
Taking responsibility is the first step towards leadership. One cannot exist without the other. Effective leaders do not manage people, instead they inspire, coach and enable the people they work with. Experience the difference with People-centric leadership as you put ‘people’ first in people management.
This presentation is used in interactive sessions that help managers with people responsibilities to honestly explore their leadership skills and equip them with the building blocks required to practice people-centric leadership. It’s time we shift our focus back on the people who make our teams and the organization a success story.
Mini Innovation Lab: Community Foundations and Shared DataBeth Kanter
The document summarizes a workshop on using human-centered design and data to drive innovation at community foundations. It discusses how community foundations can effectively communicate the value of shared data and become recognized knowledge connectors in their communities. The workshop utilized human-centered design techniques like engaging stakeholders, iterating solutions, and collaboration. It provided examples from the Sacramento Regional Community Foundation and Community Foundation for Greater New Haven on their use of shared data and challenges faced. The goal was for participants to leave with new ideas on improving communications and knowledge sharing through shared data.
Content Strategy Workflow & Governance Workshop, UX Bristol 2014Sophie Dennis
Content strategy: beyond the wireframe - a workshop for UX designers and researchers..
Have you ever experienced that sinking feeling at the end of a project when you realise the content that’s been loaded onto the site is nothing like what you were thinking of when you created the wireframes? Or revisited a site you built a while ago and found that additions and changes made over the years have altered it beyond recognition?
Content strategy can help you plan for great content right from the start of a project. This workshop demystifies the content production workflow – how it’s commissioned, created, measured and maintained – talks a bit about governance, and provides some practical tips and tools to help plan and manage content, whether you’re from an agency or in-house.
Sophie Dennis
Sophie is a freelance consultant. She is a freelance consultant specialising in UX and content strategy. She started her career in publishing before being enticed away by the bright lights of web design, where she has spent 15 years trying to get clients to take their content as seriously as they do design. She recently collaborated with Juliet on the content strategy for a major UK charity, and is currently working as a User Experience Director at cxpartners.
Juliet Richardson
Juliet is currently Principal UX Consultant at Nomensa in Bristol. She has been working in the field of UX for longer than she cares to remember and has worked on some great projects with some fabulous clients along the way, including a recent collaboration with Sophie to create a content strategy for a large national charity.
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
UX designers, researchers, and product owners, when working together, can make an awesome combo and bring the UX practice to the next level. Anita Barraco-Cator and Anna Harasimiuk share insights on their strong and unique partnership and how their UX leadership fundamentally changed the way product teams work together when designing and developing products. Their talk discussed key behaviors of a UX leader, how to be aware of your leadership strengths & weaknesses, and how partnering with someone can fill in the gaps.
Presented at the Dallas UX Leadership meeting on Wed, Sep 18, 2019
(https://www.meetup.com/Dallas-UX-Leadership/events/263986852/)
Linked-in posts:
https://lnkd.in/eR8f8BD
https://www.linkedin.com/posts/gavinyfung_uxresearch-usability-userexperience-activity-6580238292179128320-Rehu/
“With great power comes great responsibility”
Taking responsibility is the first step towards leadership. One cannot exist without the other. Effective leaders do not manage people, instead they inspire, coach and enable the people they work with. Experience the difference with People-centric leadership as you put ‘people’ first in people management.
This presentation is used in interactive sessions that help managers with people responsibilities to honestly explore their leadership skills and equip them with the building blocks required to practice people-centric leadership. It’s time we shift our focus back on the people who make our teams and the organization a success story.
Mini Innovation Lab: Community Foundations and Shared DataBeth Kanter
The document summarizes a workshop on using human-centered design and data to drive innovation at community foundations. It discusses how community foundations can effectively communicate the value of shared data and become recognized knowledge connectors in their communities. The workshop utilized human-centered design techniques like engaging stakeholders, iterating solutions, and collaboration. It provided examples from the Sacramento Regional Community Foundation and Community Foundation for Greater New Haven on their use of shared data and challenges faced. The goal was for participants to leave with new ideas on improving communications and knowledge sharing through shared data.
LavaCon 2017 - Snakes and Ladders: Content Collaboration with Subject Matter ...Jack Molisani
This workshop equips participants with planning tactics for laying out your next content change initiative. Participants will leverage a planning framework and participate in an interactive process of identifying key project opportunities and risks as well as exploring their own project roadmap. In this workshop, the project scenario focuses on how a content management system can be leveraged to facilitate content collaboration with subject matter experts. The topic will be approached using the familiar board game of Snakes and Ladders.
The document discusses Appreciative Inquiry (AI), a strengths-based approach to organizational change and development. It provides an overview of AI, including its key principles and the 5-D cycle of Define, Discover, Dream, Design, and Destiny. Case studies are presented showing how various organizations have used AI to improve performance, build shared visions, and develop strategic plans through collaborative inquiry and storytelling.
Effective meeting design is the artful expression of today’s creative leader. Thoughtful preparation is key to generating the results you want to create within your team, project, department, and organization.
Reports show that the average worker loses at much as 31 hours a month to unproductive meetings. That's four work days each month and that 1/2 of all meetings are unnecessary.
The multitasking environment of today often leaves little room for focusing on what’s important in organizing, designing, and leading effective meetings. Meeting leaders are often stymied in the land of overwhelm spinning on the hamster wheel of too many meetings, too little time, too little attention, and too few meaningful results. Futility and frustration permeate the collective response to meetings.
Sound familiar?
It doesn’t have to be this way.
You can make a difference. Try something new!
Move from disengaged time wasting meetings that frustrate and confuse to thoughtful meeting design that yield greater efficiencies, add clarity, engage everyone’s skills and talents, and build valuable contributions from you, your people, your projects, and the products and services you are working to deliver.
Learn innovative strategies to:
Engage every meeting participant to have greater impact
Improve performance
Create the outcomes you need to get the job done proficiently
Mindful Innovation, Inc. invites you to a complementary 90-minute introductory session of the innovative program, Designing Effective Meetings: Ten Essential Elements, where you will learn and experience ten vital elements fundamental to designing effective meetings. Even in complex and stressful situations, this meeting design process creates an environment that allows for healthy tension and accelerated performance.
Contact us for a complimentary consultation that will empower you to turn your meetings in proven results.
The document discusses aligning content teams and processes. It begins by introducing content governance models like informal, centralized, decentralized, and hybrid. Different content team structures like self-managed, cross-functional, and matrix are presented. The advantages and disadvantages of each model and structure are provided. Later, it discusses defining roles and responsibilities on content teams. Key roles mentioned include managers, strategists, creators, organizers, and project managers. Clear communication of each person's responsibilities, accountability, and consultation is important for effective teamwork.
The Human Sound Project helps businesses and organisations team-build through music making. Their offer was not well understood and they wanted to shift perceptions from being a social impact project to a credible business service.
We've Pivoted from a basic website content strategy and design brief to a full-service design strategy with Experience Journey, website and service gaps and opportunities as the project outcome.
UI is language. Interaction is conversation. Content is the fuel that powers our designs. So what happens when the writer’s not in the room, or missing from your project team altogether? Good news: you don’t need to settle for lorem ipsum or half-baked prose. In this talk, Kristina shares language principles and content design tools anyone can put to work—yes, even the “non-writers” among us. Using examples from popular products and well-loved websites, Kristina uncovers the secrets to stellar content that anyone can create, no matter your role or area of expertise.
We all know how important it is to manage content through its lifecycle. Streamlined and efficient content teams do this by articulating content processes to make sure that everyone involved, from stakeholders to subject matter experts to content creators, have a shared understanding of the work being done.
As a senior strategist with Content Strategy Inc., Blaine has facilitated workshops with numerous companies from different sectors to help them discover the processes that will improve how they work with content.
In this presentation, Blaine shares the suite of common process models for each phase of the life cycle that can be used by any company in any industry sector. He'll articulate the differences, and explain why they exist.
The faculty members need to know the process of planning the participate instruction in engineering courses. this PPT provides a set of guidelines in planning and delivering effective instructions.
Better Together: Content Strategy and Design #CSFORUM16Rebekah Baggs
Imagine a future where siloed departments and legacy workflows don’t stand in our way. Today’s content is complex, interconnected, and needs to be ready for devices we haven’t even dreamed of yet. Tomorrow isn’t going to get any simpler. Successful outcomes demand a new kind of collaboration.
For the past three years, Rebekah Cancino has studied how successful teams collaborate on content decisions, and helped transform the way content strategists, designers, and developers work and produce together. In this session, you’ll hear what she’s learned about making effective cross-discipline collaboration possible, and leave with actionable approaches you can use to unite your team and workflow, too.
This document outlines the agenda and content for the Synergy Summit 2013. The summit aims to build connections between participants, share resources, improve effectiveness and impact, and develop action plans. Sessions will focus on topics like church planting, digital ministry, and mission collaboration. The agenda includes discussions on building trust, core operations, and managing change. Participants are encouraged to develop action plans and share feedback to take lessons learned back to their networks. The overall goal is to inspire participants and strengthen collaboration between Christian networks.
Presented at Design Research 2017 (UX Australia). This talk explores how design research practice and protocols might shift, change or be challenged when the focus is to deliver community-led social change outcomes. The presentation draws on experiments and experiences in recent place based social innovation initiatives in Aotearoa New Zealand.
Full description. Audio to come. http://www.uxaustralia.com.au/conferences/design-research-2017/presentation/design-research-as-a-social-change-process/
Successfully Manage Your Job Search Project June 2010earlnichols
This document provides guidance for managing a job search like a project. It recommends getting organized by developing a professional objective, target market, core message, and accomplishment statements. The phases of a job search project include planning, executing, monitoring and controlling, and getting hired. Networking is emphasized as generating up to 80% of jobs, and maintaining a job search team for accountability. The goal is to achieve the desired job result, within the least amount of time and at the least cost.
The document discusses strategies for organizations to better understand and serve second-stage companies. It recommends assessing current audiences and programs, understanding what makes second-stage companies unique, embracing a culture that listens and responds quickly, partnering with other organizations, and developing just-in-time programming focused on solving entrepreneurs' most pressing problems. The goal is for organizations to differentiate themselves and become trusted sources of support for second-stage companies.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
CS Forum 2016: Content people and marketing people. It's complicated.Max Johns
How do ‘pure marketers’ think about content, and how do ‘pure content people’ think about marketing? The content strategists at CS Forum 2016 (Melbourne) heard about the prejudices, the sad truths, and the misunderstandings that can cause conflict. And they heard it from someone that’s been on both sides of the fence.
This document provides an overview of KEN kisselman and the services he provides as a strategic consultant. It summarizes his background in interdisciplinary communication and critical thinking. It describes his experience developing integrated interactive initiatives and consulting for clients across various industries. The document proposes potentialDISCOVERY as a methodology for facilitating strategic exploration through activities, workshops, and stakeholder engagement.
This document discusses sensemaking and its importance for determining meaning. It promotes a sensemaking pack that includes a mini book on sensemaking, a whitepaper on using sensemaking in projects, and questions for facilitating sensemaking. It also introduces Lynne Cazaly, an author and speaker who works with executives and teams on change projects, helping people distill their thinking and boost collaboration.
User-centred digital strategy: what it is, why it matters, how to do it wellSophie Dennis
The word ’strategic’ is often met with scepticism. But service design is at its most valuable when shaping organisational strategy. Peter Drucker once observed: “There is surely nothing quite so useless as doing with great efficiency what should not be done at all”.
Strategy is how you avoid this. A sound strategy tells you where you are going, and sets out a high-level, achievable plan to get there. And strategy combined with service design ensures the destination delivers maximum value to both users and the organisation. A clear strategy, underpinned by service design, is how you make sure anyone can decide what the most valuable things are to work on.
Yet bad strategy documents abound: massive tomes, years in the making (during which the organisation has continued to do what it perhaps should not have been doing at all), full of platitudes, unattainable visions or uninspiring lists of mundane tactical objectives. Service blueprints gathering dust in drawers, or slowly fading on a forgotten wall. It makes it easy to pooh-pooh strategy, dismissing it with another Drucker aphorism, “culture eats strategy for breakfast”, or the mantras of “strategy is easy, tactics are hard” and “the strategy is delivery”.
Using real-world examples of successful discovery and strategy projects, we’ll explore a simple framework for understanding what makes a ‘good’ or ‘bad’ strategy, and discuss how we can reclaim strategy, do it well, and get the support we need to translate it into action.
This will be an interactive session, so come prepared to share your strategy challenges. Topics we’ll aim to explore together are:
• the difference between vision, strategy and tactics
• how to hit the ‘goldilocks point’ with strategy: not so visionary you fail the “yeah right” test, not so mundane you fail the “so what?” test
• the benefits of ‘good strategy’ and why its essential to becoming “agile”
• how and when to engage with stakeholders, avoiding big surprises to get the support and buy-in you need to turn good ideas into action
• how to present findings and recommendations for maximum stakeholder impact
You should be able to apply what you learn whether you’re developing the overarching strategy for a whole company, for a particular product or service, or delivering a brand, content or user experience strategy. Culture may still eat strategy for breakfast, and implementation may still be the really hard part, but with a good strategy behind you you’ll have a lot more chance of succeeding.
Personalization, Beyond Recommenders by Edward ChenardEdward Chenard
This document provides an overview of Edward Chenard's career in personalization and recommenders over 20 years. It discusses his work leading data science teams at Fortune 500 companies and building over 50 data-driven products. The document then outlines Chenard's quest to understand the missing pieces in personalization, as algorithms and more data did not always solve issues. This led him on a global journey and to consider factors like human behavior, context, design, and behavioral economics. The document emphasizes that personalization must solve the contradiction between standardization and individuality.
Ola presentation to guide discussion includes personasStephen Abram
The document outlines discussions from a June 6, 2013 board meeting of the Ontario Library Association, including walking through the process of persona development, exploring trends impacting libraries and what they mean for associations, understanding members through personas, and agreeing on an ongoing communication approach to help determine OLA's strategic path forward. Key topics discussed include technology trends, learning trends, association trends, persuading stakeholders through storytelling, and developing personas to better understand member needs.
LavaCon 2017 - Snakes and Ladders: Content Collaboration with Subject Matter ...Jack Molisani
This workshop equips participants with planning tactics for laying out your next content change initiative. Participants will leverage a planning framework and participate in an interactive process of identifying key project opportunities and risks as well as exploring their own project roadmap. In this workshop, the project scenario focuses on how a content management system can be leveraged to facilitate content collaboration with subject matter experts. The topic will be approached using the familiar board game of Snakes and Ladders.
The document discusses Appreciative Inquiry (AI), a strengths-based approach to organizational change and development. It provides an overview of AI, including its key principles and the 5-D cycle of Define, Discover, Dream, Design, and Destiny. Case studies are presented showing how various organizations have used AI to improve performance, build shared visions, and develop strategic plans through collaborative inquiry and storytelling.
Effective meeting design is the artful expression of today’s creative leader. Thoughtful preparation is key to generating the results you want to create within your team, project, department, and organization.
Reports show that the average worker loses at much as 31 hours a month to unproductive meetings. That's four work days each month and that 1/2 of all meetings are unnecessary.
The multitasking environment of today often leaves little room for focusing on what’s important in organizing, designing, and leading effective meetings. Meeting leaders are often stymied in the land of overwhelm spinning on the hamster wheel of too many meetings, too little time, too little attention, and too few meaningful results. Futility and frustration permeate the collective response to meetings.
Sound familiar?
It doesn’t have to be this way.
You can make a difference. Try something new!
Move from disengaged time wasting meetings that frustrate and confuse to thoughtful meeting design that yield greater efficiencies, add clarity, engage everyone’s skills and talents, and build valuable contributions from you, your people, your projects, and the products and services you are working to deliver.
Learn innovative strategies to:
Engage every meeting participant to have greater impact
Improve performance
Create the outcomes you need to get the job done proficiently
Mindful Innovation, Inc. invites you to a complementary 90-minute introductory session of the innovative program, Designing Effective Meetings: Ten Essential Elements, where you will learn and experience ten vital elements fundamental to designing effective meetings. Even in complex and stressful situations, this meeting design process creates an environment that allows for healthy tension and accelerated performance.
Contact us for a complimentary consultation that will empower you to turn your meetings in proven results.
The document discusses aligning content teams and processes. It begins by introducing content governance models like informal, centralized, decentralized, and hybrid. Different content team structures like self-managed, cross-functional, and matrix are presented. The advantages and disadvantages of each model and structure are provided. Later, it discusses defining roles and responsibilities on content teams. Key roles mentioned include managers, strategists, creators, organizers, and project managers. Clear communication of each person's responsibilities, accountability, and consultation is important for effective teamwork.
The Human Sound Project helps businesses and organisations team-build through music making. Their offer was not well understood and they wanted to shift perceptions from being a social impact project to a credible business service.
We've Pivoted from a basic website content strategy and design brief to a full-service design strategy with Experience Journey, website and service gaps and opportunities as the project outcome.
UI is language. Interaction is conversation. Content is the fuel that powers our designs. So what happens when the writer’s not in the room, or missing from your project team altogether? Good news: you don’t need to settle for lorem ipsum or half-baked prose. In this talk, Kristina shares language principles and content design tools anyone can put to work—yes, even the “non-writers” among us. Using examples from popular products and well-loved websites, Kristina uncovers the secrets to stellar content that anyone can create, no matter your role or area of expertise.
We all know how important it is to manage content through its lifecycle. Streamlined and efficient content teams do this by articulating content processes to make sure that everyone involved, from stakeholders to subject matter experts to content creators, have a shared understanding of the work being done.
As a senior strategist with Content Strategy Inc., Blaine has facilitated workshops with numerous companies from different sectors to help them discover the processes that will improve how they work with content.
In this presentation, Blaine shares the suite of common process models for each phase of the life cycle that can be used by any company in any industry sector. He'll articulate the differences, and explain why they exist.
The faculty members need to know the process of planning the participate instruction in engineering courses. this PPT provides a set of guidelines in planning and delivering effective instructions.
Better Together: Content Strategy and Design #CSFORUM16Rebekah Baggs
Imagine a future where siloed departments and legacy workflows don’t stand in our way. Today’s content is complex, interconnected, and needs to be ready for devices we haven’t even dreamed of yet. Tomorrow isn’t going to get any simpler. Successful outcomes demand a new kind of collaboration.
For the past three years, Rebekah Cancino has studied how successful teams collaborate on content decisions, and helped transform the way content strategists, designers, and developers work and produce together. In this session, you’ll hear what she’s learned about making effective cross-discipline collaboration possible, and leave with actionable approaches you can use to unite your team and workflow, too.
This document outlines the agenda and content for the Synergy Summit 2013. The summit aims to build connections between participants, share resources, improve effectiveness and impact, and develop action plans. Sessions will focus on topics like church planting, digital ministry, and mission collaboration. The agenda includes discussions on building trust, core operations, and managing change. Participants are encouraged to develop action plans and share feedback to take lessons learned back to their networks. The overall goal is to inspire participants and strengthen collaboration between Christian networks.
Presented at Design Research 2017 (UX Australia). This talk explores how design research practice and protocols might shift, change or be challenged when the focus is to deliver community-led social change outcomes. The presentation draws on experiments and experiences in recent place based social innovation initiatives in Aotearoa New Zealand.
Full description. Audio to come. http://www.uxaustralia.com.au/conferences/design-research-2017/presentation/design-research-as-a-social-change-process/
Successfully Manage Your Job Search Project June 2010earlnichols
This document provides guidance for managing a job search like a project. It recommends getting organized by developing a professional objective, target market, core message, and accomplishment statements. The phases of a job search project include planning, executing, monitoring and controlling, and getting hired. Networking is emphasized as generating up to 80% of jobs, and maintaining a job search team for accountability. The goal is to achieve the desired job result, within the least amount of time and at the least cost.
The document discusses strategies for organizations to better understand and serve second-stage companies. It recommends assessing current audiences and programs, understanding what makes second-stage companies unique, embracing a culture that listens and responds quickly, partnering with other organizations, and developing just-in-time programming focused on solving entrepreneurs' most pressing problems. The goal is for organizations to differentiate themselves and become trusted sources of support for second-stage companies.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
CS Forum 2016: Content people and marketing people. It's complicated.Max Johns
How do ‘pure marketers’ think about content, and how do ‘pure content people’ think about marketing? The content strategists at CS Forum 2016 (Melbourne) heard about the prejudices, the sad truths, and the misunderstandings that can cause conflict. And they heard it from someone that’s been on both sides of the fence.
This document provides an overview of KEN kisselman and the services he provides as a strategic consultant. It summarizes his background in interdisciplinary communication and critical thinking. It describes his experience developing integrated interactive initiatives and consulting for clients across various industries. The document proposes potentialDISCOVERY as a methodology for facilitating strategic exploration through activities, workshops, and stakeholder engagement.
This document discusses sensemaking and its importance for determining meaning. It promotes a sensemaking pack that includes a mini book on sensemaking, a whitepaper on using sensemaking in projects, and questions for facilitating sensemaking. It also introduces Lynne Cazaly, an author and speaker who works with executives and teams on change projects, helping people distill their thinking and boost collaboration.
User-centred digital strategy: what it is, why it matters, how to do it wellSophie Dennis
The word ’strategic’ is often met with scepticism. But service design is at its most valuable when shaping organisational strategy. Peter Drucker once observed: “There is surely nothing quite so useless as doing with great efficiency what should not be done at all”.
Strategy is how you avoid this. A sound strategy tells you where you are going, and sets out a high-level, achievable plan to get there. And strategy combined with service design ensures the destination delivers maximum value to both users and the organisation. A clear strategy, underpinned by service design, is how you make sure anyone can decide what the most valuable things are to work on.
Yet bad strategy documents abound: massive tomes, years in the making (during which the organisation has continued to do what it perhaps should not have been doing at all), full of platitudes, unattainable visions or uninspiring lists of mundane tactical objectives. Service blueprints gathering dust in drawers, or slowly fading on a forgotten wall. It makes it easy to pooh-pooh strategy, dismissing it with another Drucker aphorism, “culture eats strategy for breakfast”, or the mantras of “strategy is easy, tactics are hard” and “the strategy is delivery”.
Using real-world examples of successful discovery and strategy projects, we’ll explore a simple framework for understanding what makes a ‘good’ or ‘bad’ strategy, and discuss how we can reclaim strategy, do it well, and get the support we need to translate it into action.
This will be an interactive session, so come prepared to share your strategy challenges. Topics we’ll aim to explore together are:
• the difference between vision, strategy and tactics
• how to hit the ‘goldilocks point’ with strategy: not so visionary you fail the “yeah right” test, not so mundane you fail the “so what?” test
• the benefits of ‘good strategy’ and why its essential to becoming “agile”
• how and when to engage with stakeholders, avoiding big surprises to get the support and buy-in you need to turn good ideas into action
• how to present findings and recommendations for maximum stakeholder impact
You should be able to apply what you learn whether you’re developing the overarching strategy for a whole company, for a particular product or service, or delivering a brand, content or user experience strategy. Culture may still eat strategy for breakfast, and implementation may still be the really hard part, but with a good strategy behind you you’ll have a lot more chance of succeeding.
Personalization, Beyond Recommenders by Edward ChenardEdward Chenard
This document provides an overview of Edward Chenard's career in personalization and recommenders over 20 years. It discusses his work leading data science teams at Fortune 500 companies and building over 50 data-driven products. The document then outlines Chenard's quest to understand the missing pieces in personalization, as algorithms and more data did not always solve issues. This led him on a global journey and to consider factors like human behavior, context, design, and behavioral economics. The document emphasizes that personalization must solve the contradiction between standardization and individuality.
Ola presentation to guide discussion includes personasStephen Abram
The document outlines discussions from a June 6, 2013 board meeting of the Ontario Library Association, including walking through the process of persona development, exploring trends impacting libraries and what they mean for associations, understanding members through personas, and agreeing on an ongoing communication approach to help determine OLA's strategic path forward. Key topics discussed include technology trends, learning trends, association trends, persuading stakeholders through storytelling, and developing personas to better understand member needs.
Eden Higgins has over 20 years of experience in human resources, including recruiting, employee relations, and benefits administration. She has managed HR departments for three companies. At Duffy Research, she has helped clients in many industries find talent. Recently, she has focused on the solar and renewable energy sector. Eden earned a Bachelor's degree in Communications from Arizona State University.
This document outlines a presentation on a stakeholder management research project conducted by the consulting firm 5 Aces. The presentation agenda includes an introduction of the project team members, an overview of the research process, findings on the importance of stakeholder management and best practices, and lessons learned. Key findings include that stakeholder management is considered very important, tools and collaboration improve stakeholder orientations, and social interactions outside of work help build relationships.
Megan Torrance's presentation at mLearnCon 2015, Austin, TX. In this presentation, Megan discusses the cultures most likely to adopt Agile project management successfully (and LLAMA in particular), as well as the key cultural differences that an Agile approach to project management imply.
Design Upstream: Advancing Strategic Design Without Going Against the CurrentChris Avore
This document discusses how to advance strategic design within an organization by enabling a culture change. It notes that design-averse cultures can lead to problems, while respectful collaboration empowers designers. The author advocates finding an advocate, establishing urgency, crafting a vision and story, communicating the future state, celebrating wins, and delivering results. Managers should facilitate introductions, share research, and connect design work to organizational goals. Building a design culture requires experimentation, innovation, learning, and quality. Credibility comes from delivery while vision provides access; changing culture is a process, not an event.
UX Antwerp Meetup January 2019 "User Centricity in a Corporate Environment"UX Antwerp Meetup
This document discusses the importance of user centricity in corporate environments. It begins by stating that taking a user centric approach can help companies reach product/market fit sooner, understand users and markets sooner, and lower acquisition costs. However, it notes that truly user centric products require validation with target users. While user testing provides validation, it does not validate things like organizational needs, problem solving ability, or technical viability. The document then discusses various tools and methods that can be used to gain feedback and validation at different stages, including interviews, surveys, design principles, design studios, design sprints, and data validation. It argues that these tools are important to help align stakeholders, speed up the design process, and make ideas
Many organizations have long term employees retiring and find themselves needing to be competitive to fill key roles. Schools are teaching new ways of working that include working as part of a team, and using Agile methods.
In this one hour webinar we will explore how hiring practices and working environments need to change in order to attract and retain top talent in today's competitive market.
To be a champion, I think you have to see the big picture. It's not about winning and losing; it's about every day hard work and about thriving on a challenge. It's about embracing the pain that you'll experience at the end of a race and not being afraid. I think people think too hard and get afraid of a certain challenge. Summer Sanders
Silicon Valley Managers and HR / OD professionals are as knowledgeable as anyone about working with highly analytical, technology-centered organizations. Technical teams need care and feeding to work well under the pressure of accelerating demands. At the same time, their members are not always receptive to efforts to engage them, impart leadership skills, or embed a customer-focused culture.
The keynote is the teaching material for the UOID + AHMI course in 2013. It is an multidisciplinary course for the cooperation between NTUST design and NTU IT students. The course is held on NTUST. The purpose of the course is creating assisting or supportive APPS that are needed and appropriate for underprivileged people in Taiwan. The lectures are drhhtang and Mike Chen. The content of the slide is describing the process of human-centered design process and the design brief for 2013.
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Michael Sampson
My keynote speech at the Interaction 2013 conference, in London in late September 2013. I talked about why the intranet needs to support collaborative activities, outlined some core concepts (culture, governance, adoption), and then talked about the journey ahead.
This 4-day training program covers various topics related to administration and office management best practices and technologies. The training will cover roles and responsibilities of office professionals, office management and administration skills, communication skills, time management, customer service, and records management. Interactive activities are included to discuss key skills and develop a personal development plan. The document provides an overview and agenda of the training sessions.
Want to foster a culture of innovation at work? Here are 3 tips to be an effective agent of change. We will share a framework to assess your organizational readiness for innovation and offer strategies to help you in your journey.
Visit: http://fosterinnovationculture.com/
Disruptive Innovation: How fresh thinking can propel your small business forw...Manta
Innovation is essential to the success of small business owners—but are you innovating as effectively as you could be? During the Manta’s free Experts webinar, “Disruptive Innovation: How to propel your small business forward,” innovation expert Steve A Di. Biase teaches the following concepts:
*Definitions of innovation, leadership and entrepreneurship
*How to promote “innovative behaviors” within your small business
*Tactics to becoming more innovative
*How the collaboration process drives innovation
*The definition of success
How to think about the future: a guide for non-profit leadersjvcsun
A guide to integrating future purpose thinking into non-profit strategy development. Including process, tools and concepts to get started and see immediate benefits for you and your team.
Go to www.futurepurpose.org for video version of this presentation and more tips, tools and guidance.
How to Accelerate Your Digital Transformation With Design Thinkingrivetlogic
Why are leading brands around the world including Apple, Google, Starbucks, Coca Cola, and Target adopting a Design Thinking approach? By thinking like a designer, these companies are transforming the way they develop products, services, processes and strategy.
Design thinking has become a key component of digital transformation success, providing a flexible approach to tackling the complex problems that digital transformation journeys present.
By approaching problem solving through a human centered mindset, design thinking allowing organizations to discover more innovative solutions that focus on the user’s needs.
This webinar discusses:
* Common pitfalls for project failure
* Why the design thinking approach works
* The five stages of Design Thinking
* Best practices for incorporating design thinking into your digital transformation strategy
Presentation of QuestionPro's September 30 Employee Engagement Webinar. Find youtube link here: https://www.youtube.com/watch?v=psXi8sHT3S8&feature=youtu.be
Explore L&D trends and insights for 2015. Kineo US leaders Cammy Bean, VP of Learning Design, and Chip Cleary, VP of Solutions and Consulting, discuss top tips for adding business value to your learning strategy this year.
GA UX Design Guest Talk. Stuff You Might Want To Know...Ben Pecotich
I'm a regular guest speaker at General Assembly's User Experience Design immersive (UXDi) course. I share some of my experience in the design industry, and encourage the students to use design for good and social impact.
Similar to Then, Now, Next: Evolution of the Design Business – Bucharest Tech Week 2018 (20)
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
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CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
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In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
10. Startnership delivers real value – fast.
We do it for a fixed fee, on a fixed timeline.
Customers deploy as needs dictate.
DAYS DAYS DAYS
Deliverables may include:
Pitch deck, investor deck,
content strategy, coaching.
Deliverables may include
the preceding, plus:
key messages, identity,
wireframes, landing page.
Deliverables may include
the preceding, plus:
simple site, onboarding
flows, motion graphics,
explainer video, roadmap,
full functional prototype.
5 102
42. “People now make their own brands – not for profit, or
shareholder value – but for a mission, using a message,
to spark a movement. This democratization of brand
tenets shifts power and control to the individual.”
Debbie Millman, @debbiemillman
Chair, Masters in Branding Program, School of Visual Arts
Founder, Design Matters
New York, NY
51. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
52. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
53. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
54.
55.
56.
57.
58.
59. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
60. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
61. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
62. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
63.
64. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
65. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
66. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
67.
68. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
69. • Cross-team relationships
• Alignment on common purpose
• Known & socialized process
• Decision making transparency
• Clear success criteria
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
73. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
74.
75. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
76.
77. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
78. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
79. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
80. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
81. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
82.
83.
84. “Culture is everything you think doesn’t matter.”
Josh Higgins, @johnwhiggins
Executive Creative Director, Facebook
Menlo Park, CA
85. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
86.
87. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
88.
89.
90.
91. “The limiting factor to performance isn’t how hard an
individual can work, or how smart they are, but how well
a whole team works together.”
Braden Kowitz, @kowitz
Co-founder, Range Labs
San Francisco, CA
92.
93.
94. • Optimal performance conditions
• Channel preferences
• Internal alignment
• Flow for employees
• Mentoring program
• Design principles
• Culture builds trust
• Socialize your resources
• Keep tools & workflows current
• Learning mindset
107. Laurie Voss
@seldo
The older I get, the more every
problem in tech seems to be a
matter of getting humans to
work together effectively, and
not tech itself.
22 Aug 2017136 5,6802,162
111. “My invitation: consider how design might be a city
and country-wide mission, and how design contributes
to your goals for growth and innovation in the 21st
century. Find & share resources at aiga.org.”
Julie Anixter, @julieanixter
Executive Director, AIGA
New York, NY
112. “Emerging markets can leverage technologies in
more disruptive ways because they don’t have to
worry as much about resistance to change.”
Saul Kaplan, @skap5
Founder and Chief Catalyst, Business Innovation Factory
Providence, RI
114. “The purpose that diversity shares with design
is creating for someone else. If you’re creating
for only one user, you’re not affecting as much
change as you could.”
Candi Castleberry Singleton, @candi
VP of Intersectionality, Culture, and Diversity, Twitter
San Francisco, CA
116. Bo Ren
@bosefina
In Silicon Valley I used to think
being too “human” was a
weakness. Too empathetic, too
emotional, too vulnerable, too
feminine. Now I wear “human”
was a badge of honor. The
future lies in humanists building
a human layer on top of
technology.
9 Nov 201744 2,625766
119. • What’s your proudest achievement? Greatest learning?
• What’s a venture you’ve always wanted to pursue?
• What’s an opportunity you see that no one else does?
• What’s something that frustrates or annoys you that could be flipped?