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User Experience, Design and Innovation IA Konferenz presented by Jess McMullin nForm User Experience | www.nForm.ca November 10, 2007
A bit about me
 
UX, Design, Innovation
Innovation comes from intersections
 
 
[object Object],[object Object],[object Object],[object Object],[object Object]
 
Many of our methods reveal intersections
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
… .So I’m here to talk about   deliverables?
But there are  barriers …
I’m here to talk about a  problem …
Blue sky
Blue Sky Barrier
 
I’m here to talk about an  opportunity
Increasing our Influence
 
User Centered  Design
 
 
 
So what’s next?
[object Object],I believe
Pivot 180 º
 
 
Value Centered  Design
 
Business Centered  Design
Business Centered Design: 1.  Using design methods and tools to understand business needs and context. 2.  Beyond your run-of-the-mill business discovery 3.  One half of value-centered design 4.  Beginning of becoming a business peer
2  Ways to think about Deliverables
Deliverables   That   Define  Solutions Œ
 
 
Review & Approve
Review & Approve
Power Imbalance
Exercise
Draw a house
Pair Up. Person who’s birthday is next is the reviewer.
Review the house. How well does it match the house you drew?
Now draw a house together.
To  design the right solution  we have to  define the right problem.
Deliverables   That Define  Problems 
Boundary Objects
[object Object]
Deliverables   That Define   Problems Together 
Becoming a Peer
In Practice
 
 
 
Design the Box ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Backcasting Start  here What  has to  happen? What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? How are things right  now?
 
 
 
Alignment Model
How to align user needs, business drivers, and online offerings.
6  principles
1.  Codesign
 
2.  Surfaces Agendas
 
3.  Simple
 
 
 
 
4.  Tangible
 
5.  Literal
How Literal Is the Interpretation?
6.  Evidence Based
 
 
6 principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facilitation Activities
Approach
Get people working together
Peel Back the Layers
 
Partner, Pilot, Publicize
Approach ,[object Object],[object Object],[object Object]
In Closing
[object Object],[object Object],[object Object]
Blue Sky Barrier
Blue sky
Wave
Thank You! jess DOT mcmullin AT nform.ca +1.780.421.1701 www.nForm.ca bplusd.org www.slideshare.net/jessmcmullin

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