Closing lightning talk at Ottawa DesignMeets...PublicPolicy event on November 11, 2013. See http://designmeets.ca

1. Closing the Policy/Delivery Gap
Jess McMullin | Centre for Citizen Experience
@jessmcmullin
DesignMeets…Public Policy | Ottawa | November 11, 2013
#designmeets #citx
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2. Hey!!
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3. The gap between policy & delivery
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4. 87%
Of policymakers felt that
their policies were not
implemented in the way that
they had envisioned or
intended.
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5. I have a confession…
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6. I made that stat up.
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7. Based on dozens of
conversations…
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8. Policy in the world
is implementation
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9. Policymaking disconnect
from the frontline.
+
Frontline lack of
understanding of policy
intent.
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10. Design can help bridge the
policy / delivery gap.
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11. Policymaking is a design process.
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12. Service Architecture
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13. Service Architecture Framework
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14. Service Architecture vs.
Form
Function
Framing
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15. Design+Policy Activities:
Facilitate
Collaborate
Innovate
Communicate
Evaluate
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16. Design Methods for Policy
Field research
Codesign
Prototyping
Visualization
Meaningful Measures
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17. Thank you! Merci Beaucoup!
Jess McMullin
The Centre for Citizen Experience
@jessmcmullin
Jess AT ctzn DOT ca
http://citizenexperience.com (.org coming soon)