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Wake-up Series: Empathy in a Business Context

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Octavian Mihai
Octavian Mihai

This is a short talk I gave about empathy in a business context. more about me at www.octavianmihai.com and my company at www.jaimecandy.com (CC) (BY:) do whatever you want and Attribution would be nice.

BusinessTechnology
1 of 22
WAKE-UP SERIES EMPATHY IN A BUSINESS CONTEXT Octavian Mihai March 26, 09 JaimeCandy.com :: Strategic Management. No drama.
EMPATHY ,[object Object],JaimeCandy.com :: Strategic Management. No drama.
Context JaimeCandy.com :: Strategic Management. No drama.
Understanding ,[object Object],[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Qualities ,[object Object],[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Why so hard? ,[object Object],[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Understand both sides ,[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Client Understanding ,[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Client Asks-for vs Needs ,[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Exploiting Empathy ,[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
An ethic way out ,[object Object],JaimeCandy.com :: Strategic Management. No drama.
Be good ,[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
UX - Esthetics vs usability (both empathetic UX – emotional vs utility) JaimeCandy.com :: Strategic Management. No drama.
Storytelling as a covert empathetic tool JaimeCandy.com :: Strategic Management. No drama.
Meet Albert ,[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama. http://www.flickr.com/photos/nostri-imago/3208473232/
Meet Jen ,[object Object],JaimeCandy.com :: Strategic Management. No drama. http://www.flickr.com/photos/orangeacid/594278237/
Meet Pat ,[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama. http://www.flickr.com/photos/zachklein/54408515/
Is having empathy a virtue? ,[object Object],JaimeCandy.com :: Strategic Management. No drama.
Empathy vs Compassion ,[object Object],JaimeCandy.com :: Strategic Management. No drama.
Who has to be empathic in an organization?? ,[object Object],[object Object],[object Object],JaimeCandy.com :: Strategic Management. No drama.
Thank you ,[object Object],JaimeCandy.com :: Strategic Management. No drama.

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Wake-up Series: Empathy in a Business Context

  • 1. WAKE-UP SERIES EMPATHY IN A BUSINESS CONTEXT Octavian Mihai March 26, 09 JaimeCandy.com :: Strategic Management. No drama.
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  • 3. Context JaimeCandy.com :: Strategic Management. No drama.
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  • 14. UX - Esthetics vs usability (both empathetic UX – emotional vs utility) JaimeCandy.com :: Strategic Management. No drama.
  • 15. Storytelling as a covert empathetic tool JaimeCandy.com :: Strategic Management. No drama.
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