Although Product Management, Service Design, and other disciplines tend towards practical specialization, the separation of services and products is an illusion of their vocabularies.
The Arizona Center for Innovation (AzCI) provides workshops and sessions designed to help new ventures. This is an overview of how to attract and work with a team to move your technology or science-based startup in the right direction. Presented by Corey Smith. Please contact us at: www.azinnovation.com to learn more.
The Arizona Center for Innovation (AzCI) provides workshops and sessions designed to help new ventures. This is an overview of how to attract and work with a team to move your technology or science-based startup in the right direction. Presented by Corey Smith. Please contact us at: www.azinnovation.com to learn more.
Service Delivery Framework PowerPoint Presentation SlidesSlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
How do we know that our product or feature ideas are good ones? Only by validating them. Use the 'Experiment Canvas' to help you design good experiments, or MVPs, to validate your ideas, before you spend lots of money building it.
Salary guide, most in-demand technology jobs and other insights - Quarterly N...M&T Resources
M&T Resources has just released our quarterly update which recaps the first quarter of 2015.
It contains some insights into hiring in the technology and business market, along with some M&T Resources news.
A few highlights of this issue:
- Chris reflects on the recent client event we held at the Australian Open Women's Grand Final when he didn't make a sale, but made quite a few friends.
- Our Regional Directors report on some of the most exciting technology projects and the intense competition for Business Analysts and CRM people.
- Most in-demand contract and permanent roles, highest paid permanent roles and most actively hiring industries.
- Salary movements of technology and business roles.
- Prosci Change Management training now offered by SMS / M&T Resources.
- Recap on the Future of Project Management Meetup.
- Industry news.
If your company needs to submit a Change Management Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/31JicTX
NC State's Poole College of Management presents the misconceptions of innovation's role in business and the benefits resulting from the effective implementation of innovation into your company.
Service Delivery Framework PowerPoint Presentation SlidesSlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
How do we know that our product or feature ideas are good ones? Only by validating them. Use the 'Experiment Canvas' to help you design good experiments, or MVPs, to validate your ideas, before you spend lots of money building it.
Salary guide, most in-demand technology jobs and other insights - Quarterly N...M&T Resources
M&T Resources has just released our quarterly update which recaps the first quarter of 2015.
It contains some insights into hiring in the technology and business market, along with some M&T Resources news.
A few highlights of this issue:
- Chris reflects on the recent client event we held at the Australian Open Women's Grand Final when he didn't make a sale, but made quite a few friends.
- Our Regional Directors report on some of the most exciting technology projects and the intense competition for Business Analysts and CRM people.
- Most in-demand contract and permanent roles, highest paid permanent roles and most actively hiring industries.
- Salary movements of technology and business roles.
- Prosci Change Management training now offered by SMS / M&T Resources.
- Recap on the Future of Project Management Meetup.
- Industry news.
If your company needs to submit a Change Management Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/31JicTX
NC State's Poole College of Management presents the misconceptions of innovation's role in business and the benefits resulting from the effective implementation of innovation into your company.
Bardzo często mimo doskonałych umiejętności programistycznych oraz zarządczych, projekty nie są realizowane zgodnie z planem czy oczekiwaniami klientów. Źródeł problemów należy szukać tak wewnątrz zespołu, jak i w komunikacji z klientem. Po prezentacji uczestnicy będą lepiej przygotowani do prowadzenia projektów, niezależnie od ich roli w zespole.
EN:
Sometimes despite having all the skills and knowledge needed to realize project, teams are failing because of simple and avoidable mistakes made during everyday work. After this presentation attendees will be more aware of problems that should be addressed when working on project.
PL:
Celem prelekcji jest omówienie najważniejszych zagrożeń związanych z realizacją projektów i sposobów na przeciwdziałanie im. Bardzo często mimo, doskonałych umiejętności programistycznych oraz zarządczych, projekty nie są realizowane zgodnie z planem, czy oczekiwaniami klientów. Źródeł problemów należy szukać tak wewnątrz zespołu, jak i w komunikacji z klientem. Po wykładzie uczestnicy będą lepiej przygotowani do prowadzenia projektów, niezależnie od ich roli w zespole.
Understanding the difference between project scope and product scope is important for anyone attempting a PMP exam. This PPT will help you understand the difference with examples.
Talk delivered by Craig Smith and Julian Smith at WellyBAM on 14 May 2021.
Today 'agile' is no longer just a buzzword. From building spacecraft to manufacturing, some of the most complex and largest organisations in the world are using agile ways of working to deliver better outcomes, respond to change, improve quality, foster more productive and happier teams, and reduce risk.
This hands-on and interactive session is aimed at helping public sector organisations build capability to support agile ways of working, from policy development through to service design and delivery.
From Lust to Dust: A Product Life CycleJorge Boria
Traditional software engineering deals with two phases of a product lifecycle: Development and Maintenance. In this short paper we propose to take a different approach and look at the product’s lifecycle using an analogy with the human lifecycle. We use this analogy to define roles that we call ‘research’, ‘engineering’, and ‘support’ to accommodate all the required activities that will keep a product useful for the longest period possible, while at the same time giving rapid response to customer needs.
Strategic structures for aligning Cooperation_the Enterprise.pdfMalcolm Ryder
A comparison of four different organizational models for co-operative pursuit of goals. Emphasis is on distinguishing "enterprise" as a specific configuration rather than as a catch-all synonym for "business".
Inclusion is the Equity of Diversity 04.19.23.pdfMalcolm Ryder
In a society that contains multiple cultures, the ideas of multi-culturalism and diversity appear to be the same goal, but social behaviors have their own systems outside of culture that predispose inclusion or exclusion at any level of community. This description navigates and categorizes the constellation of terms and dynamics presumed to characterize equitable inclusivity in a heterogeneous culture.
A Semantic Model of Enterprise Change.pdfMalcolm Ryder
This presentation is a distillation of language used to describe the scope and configuration of change managed at the enterprise level. Its goal was to find a way to drastically reduce the vocabulary necessary to model managed change, and to have the model be far more intuitively familiar.
Being simple-minded about complexity does not help to understand it nor to work with it successfully. This breakdown abstracts and compiles the many aspects of recognizing, creating, and managing with complexity as is consistent across many different domains of effort.
As examples of wheels not needing to be reinvented, medicine and technical support both have profound and extensive practice knowledge in seeing through symptoms to causes, for problem-solving. That experience feeds back lessons learned into future designs of environments, processes and products or services - but also into problem-solving itself. This discussion arranges various aspects of that learning into a practical reference for maturing the decision-making capability needed on demand. This arrangement is work in progress.
We accept that everyone has Bias, and the study of that is exhaustive if not complete. But we continue to ask Why we have bias; the answer is that we need it.
Debating about design in the social media of business seems aimed at designing Design itself; but the results so far are not very persuasive. This is a significant knowledge management problem.
Change Management now requires a new perspective on management itself, to cope with the new normal of increasingly frequent and varied demand for change.
Alignment of Value and Performance - Reference modelMalcolm Ryder
Performance is meaningless unless it also amounts to needed value. The activity that generates this relationship is visible in a hierarchy of logical dependencies. The vocabulary for this visibilty is already very common; here it is also fully disambiguated.
As opposed to execution, delivery, and other common terms of progression, "production" is a perspective that directly relies on designing continuous value-driven activity, not on achieving a single prescribed outcome. Enabling active capability is the management concern, and value creation is the experience.
Management's relationship to complexity is clarified in this short piece based on revisiting basic definitions. No special domain expertise is required but the argument applies to all domains.
A meeting is a group behavior, and the value of the meeting will depend on why people will do what they do with it. This framework explains the cause and effect linkages occurring within a meeting that actually is needed instead of merely held.
Not all workgroups are teams, and teams may not be enough to cover the work needed to meet requirements. This framework identfies the scale of workgroup and scope of requirements that distinguishes one type of workgroup from another.
Waterfall was never so much of a development management method addressing a customer demand issue. Rather, it is a build management method addressing a product management issue. See how.
The future of work depends on the future of managed change. This overview identifies why work, as arranged by organizations, is modified both in practice and policy but must become focused primarily on why the worker works.
The design and redesign of organizations today more regularly pursues agility, but very often it thinks that a given model will cause it, rather than discovering its best model from knowing what agility needs. This discussion surveys the underpinning archihtecture of agility, from which to cultivate or discover a site's appropriate model(s).
The purpose of organization is to influence effectiveness, and the logic behind that is practiced through the model of organization. This notebook compiles a common logic behind all models of organization.
Managed Change efforts overall still fail at 66% to 75% of the time. This means that the prevailing perspective on how to "make" change is defeating most other factors. Here's why.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
2. Defining “Product”
What is the product of 2 x 2?
Answer: the result (value) of the function.
That is, something specific is produced by the function, hence the term
“product”, as in offspring, output or effect...
But for our discussion, the default working definition of “product”
requires more than that.
3. Imagining a “Product”
We spend energy on activity that has results, but often we don’t call
the results “products”…
One of the main reasons for not calling a result a product is that our
concept of a “product” always goes beyond just the result of the
production activity and into our need for the result.
4. Anticipating a product
As requesters needing something, we expect a “product” to be:
• a production result having certain specified properties, created in a deliberate
and repeatable way, along with…
• a purposeful effect that is known and predicted, from a prescribed usage of
the production result’s properties.
5. Making a product
Production -> drill -> make holes
Production -> insulation-> prevent spoilage
Production -> harmonies -> evoke pleasure
Production -> fuel -> supply energy
PRODUCTION-> specified RESULT -> EFFECT of prescribed USE
Air Conditioner Air Flow
(Static) (Dynamic)
Fresher Cooler Air
(Purpose)or
6. Acknowledging a product
As recipients, we experience a “product” as something that:
• Is complete: it already exists (due to production) so that we do not have to
recreate it, and …
• Has a designated intent for its characteristics, and…
• Is provided to be used by a certain type of recipient
7. Recognizing a “Product”
PRODUCT
DISTINCTIONS
Production Result
Characteristics
Effect Usage
Expectation Deliberate and
Repeatable
Specified Known and
predicted
Prescribed
Experience Complete Intentional Deliverable Specified user type
Meanwhile: everything that together distinguishes a “Product” is true for both Goods and Services.
When something is not complete,
has no designated intent, and is not
provided for utilization by the right
party, we never call it a product.
In fact, even meeting any (but
only) two of those three criteria
is usually not good enough to
warrant our calling it a product.
8. All squares are rectangles; but
not all rectangles are squares.
We recognize many things as Products. They fall into a
couple of categories. One category is “Goods”.
Another category is “Services”. Not knowing that a service
is a product simply reflects not knowing what a product is.
PRODUCTS
GOODS
SERVICES
Services are
a type
of Product!
Squares are
a type
of rectangle!
10. Producing Goods or Services
Among things produced to be a product, both goods and services qualify
because they are both complete, both have an intended purpose, and are
both delivered for targeted users.
Additionally, both may be “packaged” especially to communicate that they
come with supported use “as delivered”.
The main difference between goods and services is simple. Regardless of the
intended effect of use:
Goods are based on materials or items – i.e., static results of production
Services are based on activities – i.e., dynamic results of production
11. Product-to-Product Interactions
Product Design is responsible for designating the appropriate fit between the
characteristics of the product and the requirements of the user’s intent.
Product Architecture is responsible for identifying and communicating the system of
successful interoperations among elements of a product and among products with
dependencies on each other as directed by the design.
Goods products are deliverables, various forms of which (as containers) can be used to
deliver other goods, to enable services (such as with materials), and (such as with media)
even to deliver services.
Notably, a Service, also, is a product that might be used to deliver goods (such as in
shipping) or even to deliver other services (such as in contracting).
Sometimes, an acceptable “final” product is, by design, a compound product – part goods
and part services.
13. Specifying the Product creation
Goods and Services both have a planned makeup aimed at assurance of
utility. The plan can be modified, to adjust existing product or to create new
product.
The concept, content, deliverability, and build of the product are all variables
to manage for their alignment and sustainability.
A design is a model for fitting the production result to the intended usage.
An architecture is a framework for fitting the construction of the result to the
design requirement.
14. A Service Is A Product
Not all activities are services; but all services are products.
A service “productizes” activity.
A “service” product exists when terms of agreement have been
established between the User (demander) and the Provider for on-
demand delivery of production results for user-intended effects.
15. Service Concept
A product of any kind, by definition, satisfies certain designated
requirements.
As a type of requirements “fulfiller”, the primary differentiating aspect
of a service is that it is a product for which the user does not need to
provide maintenance, control operations, nor own the supporting
resources, in order to have effective availability and usage.
mass transit
electricity
repairs
restaurant
housemovers
16. Service Content
When a particular effect is identified as the target outcome for a
product user, the decision to meet that need with a service must
identify the scale of capability that will be available on-demand, and for
what durations, from the provider or producer.
17. Service Deliverability
For something to be deliverable, it must be intact, available, and within
“reach” of the intended recipient at the moment of the recipient’s
demand.
18. Service Build
Resources – are “contained” activity that can be
requested and/or initiated. For example, this could be a
person (skills), a fuel (energy), a machine (procedures),
or a document (concepts). The container (i.e., form)
keeps the prescribed activity available and ready for use.
Capabilities – we often group and organize functions
into capabilities, to apply functional results selectively to
address specific requirements.
Functions – we recognize functions as a specific
repeatable way of acting on something, generating a
result.
A resource can be
developed and then
provided as a
service product
Capabilities are the
intended
characteristics of the
production results in a
service product
In production, a
function “processes”
resources provided to it
20. Product Design in the Service
• Service Terms of Agreement are part of the “product design”.
• Making the service available allows “delivering” the product.
• Real-time access to the available service is the delivery of the product
• Using the Service is using a product.
Conform result to the need
specified RESULT -> having prescribed EFFECT OF USE
21. Product Architecture in the Service
• Service Processes are part of the “product architecture”.
• Activity is proceduralized in order to methodically generate
predefined outputs in a repeatable way
• Proceduralization requires defined tasks and defined scope, executed the same way
regardless of outputs
• Processes control (start/stop, include/exclude) procedures according to whether
obtained outputs are driving intended outcomes.
Create result methodically
Production -> specified RESULT
22. Providing Products from production
“Production” does not always generate a product, but all products require
production. Production deliberately creates a specified result.
A product does not have to be pre-fabricated, but production results must be
complete before they can become an available product.
In the concept of the product, the designated usage predetermines what can be
considered “complete enough”.
A product also can have, as part of its “finish”, packaging that communicates the
product intention and provides support. But, packaging is optional.
23. Providing Products to Users
We hear a lot about packaged products. Product Providers usually rely on
packaging. But is an “unpackaged” product “incomplete”? No.
Packaging is done primarily to facilitate successful delivery – but an undelivered
product may still be available, accessible and usable.
A Producer may deliver the product directly to the user. In such a case, the
packaging is, in effect, the way that the producer conforms (not performs) the
delivery to the user for receipt.
Delivery behavior as “packaging” is especially significant in terms of Services. For
example, we think of things like “bedside manner” in hospitals (medical service),
and “customs” or “protocol” in diplomacy (foreign service).
24. Experiencing the Service Product
• As defined, the service may – or may not – be strong, available, on or up or
running – all of which are statuses of the service.
• Statuses of the Service are experiences of “the product”. Many experiences
can be negative:
• When the terms are not being met, the service is degraded.
• When the terms cannot be met, the service is unavailable.
• If the terms are not being met but can be, the service is either off or it is down.
• If the terms are being unnecessarily violated, the service may, as a penalty, be
stopped .
• However, being degraded, unavailable, off, down or stopped does not
change the product into a non-service, nor the service into a non-product.
25. Known Limitations on “Products”
• A production effort may not result in a product. If the effort attempts to create a product but fails,
it is not a failed product, it is a failed production.
• Also, not all production is intended to conclude with something that complies with the
distinction of being a product. Some production is only progressive exploration. Progress is an
outcome that may not be a product.
• We know that there is such a thing as a bad product, which can occur from poor design and/or
poor architecture as well as poor production execution.
• Being a bad product does not mean that the [specified result having prescribed use effect] is
disqualified as a “real” product.
• The experience of exposure to and use of a product, whether the product is goods or services,
may be predetermined by the condition of the attempting user, and there can be conditional or
circumstantial incompatibilities of a product and a user.