1. Nasir Khan
Address:
#307, Chinar Apartment,
Jamia Nagar, Okhla Email: nasirsayib@gmail.com
New Delhi – 110025. Contact: +919717288849
To Work in an innovative & Competitive Environment where I can apply my knowledge & thoughts, as well as constantly
learn & contribute to the growth of the organization. My Learning ability, commitment & hard work are the strengths
that will help me in becoming a successful professional.
I am interested in a career in Healthcare Customer Support, Project management & Operations. I would hence like to
begin my professional career with your reputed organization. I am a B.E in Electronics & Communication Engineering
with more than sixteen years of experience in the field of healthcare Customer Service & project management.
EDUCATIONAL QUALIFICATION:
 Bachelors of Engineering (B.E) in Electronics & Communication from AIT Institute of Engineering, Bangalore,
Karnataka, India, Year (1996-2000) with 58.9%.
 Senior Secondary from Tyndale Biscoe, Srinagar Kashmir, J&K, India in 1992 with 89%.
PROFESSIONAL WORK EXPERIENCE:
Philips India Ltd (Healthcare Division), Sept 2007 – Till Date
 Sept. 2007 - 2010 , Customer Support Engineer
 2011 – Till Date, Assistant Manager (CS) – (Modality-Cathlab). North Delhi.
From 2008 - 2010, transferred to J&K.
o Started as Multi-modality Engineer in Jammu and Kashmir.
o Responsible for all modalities, Monitoring, USG, C-ARM, Cathlabs and CT.
o Joined back in Gurgaon office in 2010.
Job Responsibilities:
 Responsible for First Level Support for all Hard Down/ Intermittent/ Escalated Technical CV issues of the field.
 Responsible to provide timely Technical Solution for the problem’s faced by Field Service Engineers.
 Responsible to communicate with Modality leader for all Technical Escalations.
 Regular Customer meeting along with Territory Manager /Service Manager to take customer feedback on CV
Services.

2.  Responsible to maintain CV KPI’s (Key Performance Indicator) like Material Consumption, Unused Part Return
Rate (UPRR), Quality Preventive maintenance, Timely implementation of upgrades FCO (Field corrective
order), Remote Resolution and Customer Service Feedback.
 Conduct CV technical Training sessions for new CV field Service Engineers.
 Closely working with other Department Team like Sales, Marketing, and Projects & Service Sales for the any
kind of Technical Query on CV Modality.
 Regular monitoring of CV Inventory & CV Service Tools and take necessary action along with logistics team.
Installations Done: Major/Luminary Accounts.
 All India Institute of Medical Science – FD10.
 Gold Field Hospital, Faridabad, Haryana – FD10.
 QRG Central Hospital, Faridabad,Haryana-AlluraClarityFD20
 Saket City Hospital, New Delhi – FD10.
 Government Medical College, Jammu J&K.,—Didi Rel4 (digital diagnost).
 Government Medical College, Srinagar, J&K. -Didi Rel4 (digital diagnost).
 Bone and joint Hospital Srinagar,J&K. –Didi Rel4.(Digital Diagnost)
 Batra Hospital Jammu, - Allura Centron Cathlab.
 Khyber Heart Institute, Srinagar, J&K.—Allura Clarity.
 Upgrade of Release7 System to Allura Clarity in Escorts Hospital, Okhla, New Delhi. It was the First upgrade
in North India.
Expertise in Project Management Domain:
 Project LifeCycle(Initiating, Planning, Executing, Controlling, Closing)-Helpthe PM team to develop the project
charter and schedule.
 Communications, Risk, & Procurement Management)
 Experience in Pre-sales and Post-sales support to the PM and Sales team.
 Site surveys and site feasibility support to the PM team at sites where there are major constraints.
 Co-ordination of layout drawings, Installation drawings for equipment.
 Initiates kick off meetings with the Project team, CS, Sales and Business Managers
 Prepares Installation Schedule and inspect the site periodically and hence circulate the daily update log.
 Co-ordinates & taking ownership of installation activity.
 Handover of projects as per forecast and linearity plan of Project Management Team.
 Project Handover to client within cost, quality and time along with the PM team.
Technical Project at Philips India Ltd:
In my Current Role in Philips India Ltd, I did the projects considering target of Zero Breakdown in CV Modality.
I worked on basic four parameters only i.e. PGTH -- Power, Ground, Temperature & Humidity. There were few of the
sites on which I worked where there was really almost Zero breakdown in the systemin the past two years since the
time of actual implementation of this projects & these sites are the high patient work load sites where customer
used to do almost (15-20) PTCA Angioplasty & (20-30) Angiography per day.
Tulip Health Care Ltd. March 2006 to Sept. 2007

3. Product Manager
The company deals with “Stryker” US, Dr. Mach Germany, Geomed Germany & Medifa Germany.
Job Responsibilities:
 Troubleshooting, installation, maintenance and service on designated equipment.
 Preventive Maintenance and Field Modification Instruction.
 Ordering and managing repair parts cycle times.
 Maintain daily communications with customers to ensure resolution and proper follow-up, leading to
customer satisfaction.
ESAOTE INDIA (NS) LTD., Ahmedabad. July-2003 to March-2006
Sr. Sales & Service Engineer
The Company was an authorized distributor for sales & service of Esaote s.p.a in India. The product range
included color Doppler, B/W Ultrasound, ECG and TMT.
Job Responsibilities:
 Attending client calls to troubleshoot.
 Conduct OJT for new team members.
 Installation & Demonstration of MEGAS, GPX, PICUS, CARITPLUS
 Training existing team members through installation processes increasing the accuracy & efficiency in
presenting/implementing our products
 Handling a 6 member team, guiding them through troubleshooting processes & customer-handling skills,
 Enhancing customer satisfaction,
 Generating weekly/monthly status & client satisfaction reports.
 Conducting regular feedback/one on one session.
Notable Achievements:
 Started successfully Esaote School of echocardiography training at Sunder Lal Jain Hospital, Ashok Vihar,
Delhi
 Established Esaote as a brand name in North India
 Given result oriented performance with consistency. Became key person on sales teamof Esaote
 Handling the conference activity independently like CSI / IRIA
JDS MEDISION INDIA (P) Ltd. Jan 2000 – July 2003
Sales & Service Engineer.
Company was a authorized distributors for Sale & Service of Medision Co. Ltd. Korea. Product range included
portable B/W Ultrasound, portable color Doppler & high end color Doppler’s. Joined in Jan 2000 as trainee, latter
grown up to Sales & Service Executive Cadre in a very short period.
Job Responsibilities:

4.  Frequent service visits in & out of Delhi, troubleshooting on client calls.
 Generating leads during outstation visits.
 Installation& demonstration of equipment’s through every stage
 organizing training sessions to impart training on products and solutions
 Regular participation in conference & seminars to soak & share best practices & internal team mentoring.
 Promoting sales of Medison Products.
 Generating new enquires and follow up with various medical Institutions and Hospitals and also
monitoring the area dealers & Executives.
 Achieving monthly and Quarterly sales targets assigned by the Manager
 MIS reporting to Head Office.
Appreciation Tags: Was awarded the Best Engineer of the Year – 2001-02 by MEDISION INDIA LTD.
TECHNICAL TRAININGS:
 Undergone Technical Basic X-Ray at Philips Healthcare Singapore. (SLC) August 2010.
 Undergone Technical BUCKY DIAGNOST at Philips Healthcare Singapore. (SLC).August 2010.
 Undergone Technical Cathlab FD-10 PART 1 at Philips HealthCare, Best, Holland.
 Undergone Technical USG & ECHO from Chennai India. Trainer was from Cleveland USA.
 Undergone Trainings of Ultrasound in Medison India Ltd. On different Systems Monochrome and Color
Doppler’s.
EXTRA CURRICULAR ACTIVITIES:
 Presently playing Corporate Cricket Tournaments of Philips India.
 Played for Indian Overseas Bank on contract basis for 6 months.
 Represented the University / state on several occasions.
 Snooker / Billiards / Badminton.
 Painting and listening to music.
PERSIONAL DETAIL:
Father Name: Dr. Nissar Ahmad Khan.
Date of Birth: 25th Dec 1975.
Marital status: Married.
Nationality: Indian.
Languages Known: English, Hindi, Urdu, and Kashmiri
Place: New Delhi.
Date: 06th June 2016. (NASIR KHAN).