We accept that everyone has Bias, and the study of that is exhaustive if not complete. But we continue to ask Why we have bias; the answer is that we need it.
The human brain is capable of 1016 processes per second, which makes it far more powerful than any computer currently in existence. But that doesn't mean our brains don't have major limitations.
The lowly calculator can do math thousands of times better than we can, and our memories are often less than useless —plus,
we're subject to cognitive biases, those annoying glitches in our thinking that cause us to make questionable decisions and reach erroneous conclusions.
Here are a dozen of the most common and pernicious cognitive biases that you need to know about.
As thinking human beings and team leaders or architects we can benefit from knowing more about how we think, deliberate and decide. Most teams rely on trust, transparency, collaboration, and collective decision-making. “Thinking, Fast and Slow,” by Daniel Kahneman explains two systems that drive how we think. System 1 thinking is fast, intuitive, and emotional; System 2 is slow, deliberate, and logical.
In this presentation you learn how fast and slow thinking affects your reactions, behaviors, and decision-making. You’ll explore how several common development practices (with an emphasis on some agile practices), can amplify and exploit your thinking abilities and where they might lead you astray.
Fast thinking works pretty well in a well-known context. You save time when you don’t have to deliberate over details and nuances in order to make informed decisions. But fast thinking can lead to extremely poor decisions. You might jump to conclusions, be wildly optimistic, or greatly under-assess risks and rewards. You need to exploit both fast and slow thinking and be acutely aware of when fast thinking is tripping you up.
While making judgments and decisions about the world around us, we like to think that we are Objective,Logical, and
Capable of taking in and evaluating all the information that is available to us.
The reality is that our judgments and decisions are often
riddled with errors and influenced by a wide variety of biases.
The human brain is both remarkable and powerful, but certainly subject to limitations.
One type of fundamental limitation on human thinking is known as a cognitive bias.
The human brain is capable of 1016 processes per second, which makes it far more powerful than any computer currently in existence. But that doesn't mean our brains don't have major limitations.
The lowly calculator can do math thousands of times better than we can, and our memories are often less than useless —plus,
we're subject to cognitive biases, those annoying glitches in our thinking that cause us to make questionable decisions and reach erroneous conclusions.
Here are a dozen of the most common and pernicious cognitive biases that you need to know about.
As thinking human beings and team leaders or architects we can benefit from knowing more about how we think, deliberate and decide. Most teams rely on trust, transparency, collaboration, and collective decision-making. “Thinking, Fast and Slow,” by Daniel Kahneman explains two systems that drive how we think. System 1 thinking is fast, intuitive, and emotional; System 2 is slow, deliberate, and logical.
In this presentation you learn how fast and slow thinking affects your reactions, behaviors, and decision-making. You’ll explore how several common development practices (with an emphasis on some agile practices), can amplify and exploit your thinking abilities and where they might lead you astray.
Fast thinking works pretty well in a well-known context. You save time when you don’t have to deliberate over details and nuances in order to make informed decisions. But fast thinking can lead to extremely poor decisions. You might jump to conclusions, be wildly optimistic, or greatly under-assess risks and rewards. You need to exploit both fast and slow thinking and be acutely aware of when fast thinking is tripping you up.
While making judgments and decisions about the world around us, we like to think that we are Objective,Logical, and
Capable of taking in and evaluating all the information that is available to us.
The reality is that our judgments and decisions are often
riddled with errors and influenced by a wide variety of biases.
The human brain is both remarkable and powerful, but certainly subject to limitations.
One type of fundamental limitation on human thinking is known as a cognitive bias.
A brief and general account of selected potential cognitive biases in drug discovery and development, along with some suggestions on how to avoid them.
Second Discussion Guide for the course Introduction to Logic, which I teach at an international business school. All contents were quoted directly from Critical Thinking by Moore and Parker
Persuasion & influence in communicationDeepak Nanda
My thesis presentation for post graduation in communication, I chose this topic because I wanted to explore the insights of being influential and learn about persuasion play. This presentation will give you a hands on guide on starting to sell your ideas. No matter if your are fresher, professional or expert this presentation would surely give some food for your brain. I hope you would like the model i have suggested to be influential. A feedback is always welcomed.
Slides Jeff Otto recently used in his discussion w/ mentees of The Product Mentor.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
Behavioural Economics, Customer Touchpoints and Contact and Call CentresMHickman1
How can behavioural economics be applied to:
Customer experience journey planning
Call script, guide and real time prompt design
Compliance adherence
Voice self-service & IVR architecture
Advisor interaction skills
Quality management
Advanced speech & text analytics
Self-service strategy.
First Discussion Guide for the course Introduction to Logic, which I teach at an international business school. All contents were quoted directly from Critical Thinking by Moore and Parker
We live in an increasingly divided world and should seek to create narratives that can unify and pull people back into middle ground territory. Given that our personal intuitions and experiences are widely biased, maybe we can find inspiration and value in the connecting tissue that once held the opposing sides together: religion.
A brief and general account of selected potential cognitive biases in drug discovery and development, along with some suggestions on how to avoid them.
Second Discussion Guide for the course Introduction to Logic, which I teach at an international business school. All contents were quoted directly from Critical Thinking by Moore and Parker
Persuasion & influence in communicationDeepak Nanda
My thesis presentation for post graduation in communication, I chose this topic because I wanted to explore the insights of being influential and learn about persuasion play. This presentation will give you a hands on guide on starting to sell your ideas. No matter if your are fresher, professional or expert this presentation would surely give some food for your brain. I hope you would like the model i have suggested to be influential. A feedback is always welcomed.
Slides Jeff Otto recently used in his discussion w/ mentees of The Product Mentor.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
Behavioural Economics, Customer Touchpoints and Contact and Call CentresMHickman1
How can behavioural economics be applied to:
Customer experience journey planning
Call script, guide and real time prompt design
Compliance adherence
Voice self-service & IVR architecture
Advisor interaction skills
Quality management
Advanced speech & text analytics
Self-service strategy.
First Discussion Guide for the course Introduction to Logic, which I teach at an international business school. All contents were quoted directly from Critical Thinking by Moore and Parker
We live in an increasingly divided world and should seek to create narratives that can unify and pull people back into middle ground territory. Given that our personal intuitions and experiences are widely biased, maybe we can find inspiration and value in the connecting tissue that once held the opposing sides together: religion.
What is impression formation? How does it contribute to sociability or social...Eric Wagobera Jnr
Impression formation is practically a part of our everyday life through which we endeavor to depict ourselves as worthy of other people's attention. This term paper explains in full detail what impression formation means and how this psychological process contributes to someone's sociability or social perception accuracy. The paper maintains that with the aid of several factors such as information from various sources and the emotional congeniality, we can form an impression of others – whether good or bad. There are some decisive issues such as social status, customs, gender, age, profession, personal attractiveness and attributes which determine the course of one's impression formation process and why those trying to impress should be attentive to some invisible but yet compelling forces that can either ruin or build up their impression before others. Quoting different authors in the field of psychology, the paper also highlights existing scholarly studies into impression formation which are necessary to understand the justified circumstances through which impression formation takes place. The two major theories of impression formation - Asch's theory of impression formation and the information integration theory are applied to explain the sharply contrasting scholarly views held about impression formation but one noteworthy concern is that they both offer accurate explanations of how both the externalities and internalities affect our impression before others. Furthermore, the paper explores the different ways through which impression formation contributes towards the sociability of someone or a group. Like the common saying ‘what you sow is what you reap', impression formation is a daunting task in which you have to portray the best version of you in order to yield the much-desired social perception accuracy. Also included are the practical recommendations for a positive impression formation which can prepare you appropriately for that critical moment when you all you have to do is putting up the most phenomenal impression to the job interview panel, product marketing or political debate. What needs to be acknowledged is that the kind of impression we create has the power to make us either socially acceptable or not and therefore, a well- planned impression formation will always contribute to a positive sociability while an unconvincing impression formation will definitely lead to a devastating sociability and its painstaking after effects.
The beer game - a production distribution simulationTristan Wiggill
A presentation by Michael D. Ford CFPIM, CSCP, CQA, CRE, CQE, Principal, TQM Works Consulting, USA delivered during the 38th annual SAPICS event for supply chain professionals in Sun City, South Africa.
The Beer Game was developed by Jay Forrester at MIT’s Sloan business school in the early 1960s. It is a simple yet realistic simulator of the supply chain and is used as a teaching tool for systems dynamics. It has been played all over the world by thousands of people ranging from high school students to chief executive officers and government officials. Each participant plays a role in the production and distribution of a product, in this case “beer”.
Defining "human centric" should find a basis in how people experience their efforts to "be and do" , but moreso, why they do. With that, we can see the way to understand the outcomes of investments primarily in human terms.
Strategic structures for aligning Cooperation_the Enterprise.pdfMalcolm Ryder
A comparison of four different organizational models for co-operative pursuit of goals. Emphasis is on distinguishing "enterprise" as a specific configuration rather than as a catch-all synonym for "business".
Inclusion is the Equity of Diversity 04.19.23.pdfMalcolm Ryder
In a society that contains multiple cultures, the ideas of multi-culturalism and diversity appear to be the same goal, but social behaviors have their own systems outside of culture that predispose inclusion or exclusion at any level of community. This description navigates and categorizes the constellation of terms and dynamics presumed to characterize equitable inclusivity in a heterogeneous culture.
A Semantic Model of Enterprise Change.pdfMalcolm Ryder
This presentation is a distillation of language used to describe the scope and configuration of change managed at the enterprise level. Its goal was to find a way to drastically reduce the vocabulary necessary to model managed change, and to have the model be far more intuitively familiar.
Being simple-minded about complexity does not help to understand it nor to work with it successfully. This breakdown abstracts and compiles the many aspects of recognizing, creating, and managing with complexity as is consistent across many different domains of effort.
As examples of wheels not needing to be reinvented, medicine and technical support both have profound and extensive practice knowledge in seeing through symptoms to causes, for problem-solving. That experience feeds back lessons learned into future designs of environments, processes and products or services - but also into problem-solving itself. This discussion arranges various aspects of that learning into a practical reference for maturing the decision-making capability needed on demand. This arrangement is work in progress.
Debating about design in the social media of business seems aimed at designing Design itself; but the results so far are not very persuasive. This is a significant knowledge management problem.
Change Management now requires a new perspective on management itself, to cope with the new normal of increasingly frequent and varied demand for change.
Alignment of Value and Performance - Reference modelMalcolm Ryder
Performance is meaningless unless it also amounts to needed value. The activity that generates this relationship is visible in a hierarchy of logical dependencies. The vocabulary for this visibilty is already very common; here it is also fully disambiguated.
As opposed to execution, delivery, and other common terms of progression, "production" is a perspective that directly relies on designing continuous value-driven activity, not on achieving a single prescribed outcome. Enabling active capability is the management concern, and value creation is the experience.
Management's relationship to complexity is clarified in this short piece based on revisiting basic definitions. No special domain expertise is required but the argument applies to all domains.
A meeting is a group behavior, and the value of the meeting will depend on why people will do what they do with it. This framework explains the cause and effect linkages occurring within a meeting that actually is needed instead of merely held.
Not all workgroups are teams, and teams may not be enough to cover the work needed to meet requirements. This framework identfies the scale of workgroup and scope of requirements that distinguishes one type of workgroup from another.
Waterfall was never so much of a development management method addressing a customer demand issue. Rather, it is a build management method addressing a product management issue. See how.
The future of work depends on the future of managed change. This overview identifies why work, as arranged by organizations, is modified both in practice and policy but must become focused primarily on why the worker works.
The design and redesign of organizations today more regularly pursues agility, but very often it thinks that a given model will cause it, rather than discovering its best model from knowing what agility needs. This discussion surveys the underpinning archihtecture of agility, from which to cultivate or discover a site's appropriate model(s).
The purpose of organization is to influence effectiveness, and the logic behind that is practiced through the model of organization. This notebook compiles a common logic behind all models of organization.
Managed Change efforts overall still fail at 66% to 75% of the time. This means that the prevailing perspective on how to "make" change is defeating most other factors. Here's why.
Diagramming of the key conditions and initiatives and objectives that combine to produce organizations that are holisiticaly designed for change. Consolidates the strategy, architecture and knowledge analyses from the systems thinking and design thinking perspectives.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. Mindset: Three Major Factors
In the course of ordinary events, a person encounters ideas and situations (including, for
example, needs, intentions, and plans) for which the person has an emotional acceptance or
resistance. Neither is necessarily good or bad; that depends on the circumstances at hand.
Generally, we can refer to that as “bias”. In particular, we recognize bias as a “mindset”. Looking
deeper, note the following three aspects of mindset:
• Orientation – primarily about perspective. What appears to be evident?
• Predisposition – primarily about readiness. How is that pertinent to me?
• Agency – primarily about ability. What can I do with it or about it?
Next, note how those three aspects relate, influence, and are influenced.
4. Position: Four Major Factors
It is common now to consider the “practicality” of awareness as a two-sided coin: sense on the one side; and on the
other, respond. The former preconditions the latter, and the latter represents the value of the former. The point here is
that they are always paired.
In our analysis, the consistent description or narrative of what is “practiced” has four key factors. Each of the factors
represents something at stake about the position held by the person (whether actual or aspirational).
In the basic narrative of “position”, perception projects opportunity, which invokes status, which affects
community. However, experience shows that each of these factors readily preconditions each of the others.
• PERCEPTION (Knowledge/Awareness)
• OPPORTUNITY (Advantage/Leverage)
• STATUS (Power/Influence)
• COMMUNITY (Value/Inclusion)
5. The Cognitive Bias Table at Titlemax
At Titlemax (accessible online), a well known catalog is presented called 50 Cognitive Biases. We chose to refer to
this catalog because it is the largest and most detailed of many easily found on the web. Each of the 50 types of bias
has a clearly distinctive definition.
More importantly, each distinctive bias is also “tagged” with up to six of what our analysis sees as different contexts.
Each context is a point of view or “driver” corresponding to the occurrence of the given type of bias. The Titlemax
contexts are, in our analysis, labelling the circumstantial conditions in which awareness occurs:
• Memory
• Learning
• Belief
• Social
• Politics
• Money (held or tradeable “asset”)
6. The “stakes”: what’s being affected?
Circumstantial
concerns:
Issue being reinforced or challenged
Identity and Culture
What distinguishes me among all other persons, and my group among all other
groups?
Authority and Expertise What makes me most able to affect other things?
Influence and Vision How much is the way I see things accepted and respected?
Roles and Impacts In what way do I intentionally affect things?
Resources and Benefits What do I have or get that supports my efforts?
Goals and Production What are my desired outcomes and accomplishments?
Bias can originate in the person’s conscious or unconscious sense of what is at stake when a
condition or idea presents itself. We characterize that sense as “position”. These examples of
common concerns come to mind in connection with certain factors of the person’s position.
7. Position and Circumstance Narratives
1
2
3
4
5
6
Here, the narrative of
psychological position cross-
references the narrative of
practical circumstance.
In the basic narrative of
“position”, perception
projects opportunity, which
leverages status, which affects
community.
In the narrative of
“circumstances”, the person
considers who they are and,
due to that, how they get to do
what they care about, in and
for their organization.
In the above, the listed concerns are circumstantially what is felt to be “at
stake”. Each different circumstantial concern typically associates with certain
position factors . In the following, we model and show each position factor as
a set of influential contexts included and related by mindset factors.
8. Psychological vs. Circumstantial
Influences
In the following, our analysis has mapped the six contexts from the Titlemax
catalog against our four major factors of a person’s position.
While there are four different position factors, each position factor has a mindset
that is made up of the same three factors that compose a “practical” recognition.
Our point is to illustrate that the person’s “practical” recognition in the given
circumstances is indicative of what they feel is at stake, which explains the
propensity towards any bias. It is a psychological matter.
But the same illustration shows that as differing contexts circumstantially take
priority, the sense of what is being most influenced differs as well.
9. One of Six
Contexts
A 3rd of Six
Contexts
A 2nd of Six
Contexts3rd of three
mindset
factors
Practical
Offer
or Utility of
a position factor
MODELING THE STAKES: A PERSON’S POSITION FACTOR
At left above: our analysis models any position factor as a combination of three contexts (bias drivers) selected from the
predefined set of six contexts. Contexts are always combined (related) by the same three predefined Mindset factors. While
the mindset factors are constant, they easily have unequal influence in the heat of the moment. Influence can change.
Position Factors (4 types)
• Perception (knowledge/awareness)
• Opportunity (advantage/leverage)
• Status (power/influence)
• Community (value/inclusion)
Mindset Factors (practical recognition)
• Orientation – primarily about perspective.
• Predisposition – primarily about readiness.
• Agency – primarily about ability.
Contexts (bias drivers)
• Memory
• Learning
• Belief
• Social
• Politics
• Money
10. Example Position Factor: PERCEPTION
One of Six
Contexts
One of Six
Contexts
One of Six
Contexts3rd of three
mindset
factors
Model of a “Position” Factor
At left above: our modeling maps six contexts (bias drivers) against the four major factors of a person’s position.
In the example at right, the “Perception” position factor is modeled using three of the six available Contexts.
Any context is associated (related) to another context by one of the three standard factors of Mindset.
Practical
Offer
or Utility of
a position factor
MEMORY
BELIEF LEARNING
agency
KNOWLEDGE
(awareness)
18. Cognitive Bias Indices, compared
Titlemax:
https://www.titlemax.com/discovery-center/lifestyle/50-cognitive-biases-to-be-aware-of-so-you-can-be-the-very-best-
version-of-you/
A simple web search for “top cognitive biases” will result in a list of entries ranging from top 4, 5, 7, 12, 20, 25, or
more types to consider.
This apparent disparity only means that there are differences in scope and level of generality that are applied when
such lists are being made. With 50 different defined types, the Titlemax table begins to seem highly specific and
exhaustive.
But we are nonetheless interested in the underlying dynamics of what surfaces as a “biased” mindset or behavior.
The Titlemax “tagging” (which we have called “contexts”) clearly says that a given type of bias can be active in
multiple different types of situations. But we have used two “narratives” to contain and convey how and why bias
may surface when there is a challenge to a held or desired “position”, being processed through a mindset.
19. Cognitive Bias Indices, compared
Brainytab - another categorical view:
https://brainytab.com/lp/cognitive-bias-codex-search-volume/
The view from Brainytab uses four categories that organize its catalog of cognitive issues as Bias events: Memory,
Utility, Quality, and Meaning.
Without attempting to cross-reference the Brainytab taxonomy against the modeling we have presented as
Perception, Opportunity, Status and Community, we can say that they have in common an interest in what makes
information noticeable and acceptable in the moment.
Brainytab’s setup offers descriptions of what is going on in a person’s mind, and those certainly at least suggest what
the person feels is at stake in handling the available information one way or another. It also allows for the possibility
that multiple issues may be at hand simultaneously for the person whose mental state is the subject at hand. To us,
this calls out the question of how the person prioritizes the different matters they feel are at stake.