SlideShare a Scribd company logo

Product and service design

•Download as DOCX, PDF•
•
N
Nthabee3

Abstract

Leadership & Management
1 of 1
PRODUCT AND SERVICE DESIGN ‘’CUSTOMER SATISFACTION” NTHABISENGKEKANA (STUDENT),OPERATIONSMANAGEMENT ABSTRACT Thisarticle takesa lookat the service experience andreviewsfromcustomerperspective.Whenyou introduce anewproduct or service,the vital elementisalwaysproduce andservice design.Effective and efficientdesignsare oftenbasedonprincipleslike “translatecustomerneedsandwants”.A recentupdate inthe discussionwaspresentedfromasurveythatwas done at Student AccommodationandResidence Life Departmentatthe Universityof Johannesburg. Here the focusis whatit takesto create successful service experience. Our designprocessincludesperformance improvementandwe followedthistosuitthe strategic objective of the university.We focusedonusingthe standardizationmethod,whichisthe processof implementinganddevelopingtechnical standardsonconsensusof differentparties.Some methods are genericbuttheyprovide neitherguidelinesfordesignersnorreflectthe differencesinvarious designsof service. KEY WORDS: service,service design,effective,efficient,principles,designprocess,performance improvement,standardization.

Recommended

Halden Zimmermann: Continuous Improvement as a Tool Part 1
Halden Zimmermann: Continuous Improvement as a Tool Part 1Halden Zimmermann: Continuous Improvement as a Tool Part 1
Halden Zimmermann: Continuous Improvement as a Tool Part 1Halden Zimmermann
 
Service companies vs product companies
Service companies vs product companiesService companies vs product companies
Service companies vs product companiesManuswath K.B
 
Service Design Challenge: Transitioning from Concept to Implementation Innova...
Service Design Challenge: Transitioning from Concept to Implementation Innova...Service Design Challenge: Transitioning from Concept to Implementation Innova...
Service Design Challenge: Transitioning from Concept to Implementation Innova...ServDes
 
Outsourcing life cycle
Outsourcing life cycleOutsourcing life cycle
Outsourcing life cycleMasaf Dawood
 
Designing a CX Program for Business Results
Designing a CX Program for Business ResultsDesigning a CX Program for Business Results
Designing a CX Program for Business ResultsQualtrics
 
What is Service Design: Tampa Service Jam
What is Service Design: Tampa Service JamWhat is Service Design: Tampa Service Jam
What is Service Design: Tampa Service JamLaura Andersen
 
Resume_Ikbal Singh_updated
Resume_Ikbal Singh_updatedResume_Ikbal Singh_updated
Resume_Ikbal Singh_updatedIkbal singh Kalra
 
Cover Letter Ken Harris
Cover Letter Ken HarrisCover Letter Ken Harris
Cover Letter Ken HarrisKen Harris
 

Recommended

Halden Zimmermann: Continuous Improvement as a Tool Part 1
Halden Zimmermann: Continuous Improvement as a Tool Part 1Halden Zimmermann: Continuous Improvement as a Tool Part 1
Halden Zimmermann: Continuous Improvement as a Tool Part 1Halden Zimmermann
 
Service companies vs product companies
Service companies vs product companiesService companies vs product companies
Service companies vs product companiesManuswath K.B
 
Service Design Challenge: Transitioning from Concept to Implementation Innova...
Service Design Challenge: Transitioning from Concept to Implementation Innova...Service Design Challenge: Transitioning from Concept to Implementation Innova...
Service Design Challenge: Transitioning from Concept to Implementation Innova...ServDes
 
Outsourcing life cycle
Outsourcing life cycleOutsourcing life cycle
Outsourcing life cycleMasaf Dawood
 
Designing a CX Program for Business Results
Designing a CX Program for Business ResultsDesigning a CX Program for Business Results
Designing a CX Program for Business ResultsQualtrics
 
What is Service Design: Tampa Service Jam
What is Service Design: Tampa Service JamWhat is Service Design: Tampa Service Jam
What is Service Design: Tampa Service JamLaura Andersen
 
Resume_Ikbal Singh_updated
Resume_Ikbal Singh_updatedResume_Ikbal Singh_updated
Resume_Ikbal Singh_updatedIkbal singh Kalra
 
Cover Letter Ken Harris
Cover Letter Ken HarrisCover Letter Ken Harris
Cover Letter Ken HarrisKen Harris
 
Strat Review Apr 16
Strat Review Apr 16Strat Review Apr 16
Strat Review Apr 16rayfagan1
 
The McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program OverviewThe McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program OverviewDonMcDonnell
 
Tqm
TqmTqm
TqmXabreenah La Paz
 
Delivery Excellence
Delivery Excellence Delivery Excellence
Delivery Excellence jkw900
 
Total quality management
Total quality managementTotal quality management
Total quality managementSruthi Balaji
 
For Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh VennaFor Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh VennaSuresh Venna
 
Resume
ResumeResume
ResumeBecky Laser
 
Value Engineering, What's not to love?
Value Engineering, What's not to love?Value Engineering, What's not to love?
Value Engineering, What's not to love?Nick Grant
 
Business Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and DeliverablesBusiness Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and DeliverablesProduct School
 
What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value Enov8
 
Giri Resume
Giri ResumeGiri Resume
Giri ResumeGiritharan R
 
Quality Improvement Techniques
Quality Improvement TechniquesQuality Improvement Techniques
Quality Improvement TechniquesShreeya Jain
 
New service-development-process-design
New service-development-process-designNew service-development-process-design
New service-development-process-designGopinath Guru
 
Product Line Purchasing
Product Line PurchasingProduct Line Purchasing
Product Line Purchasingahendley
 
Aakash_Agrawal_Resume
Aakash_Agrawal_ResumeAakash_Agrawal_Resume
Aakash_Agrawal_ResumeAakash Agarwal
 
EDGE BA CoE Capabilities
EDGE BA CoE CapabilitiesEDGE BA CoE Capabilities
EDGE BA CoE Capabilitiesblainewsmith
 
YELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAMYELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAMAnubha Walia
 
How to Execute Your CX Vision
How to Execute Your CX VisionHow to Execute Your CX Vision
How to Execute Your CX VisionQualtrics
 
aarti Ver 1.2
aarti Ver 1.2aarti Ver 1.2
aarti Ver 1.2Aarti Ahuja Choudhury
 
Final amended slide 1
Final amended slide 1Final amended slide 1
Final amended slide 1dzgraphicdesign
 
Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...Innovate Vancouver
 
Birgit Mager - Journey map into the future
Birgit Mager - Journey map into the futureBirgit Mager - Journey map into the future
Birgit Mager - Journey map into the futureService Design Network
 

More Related Content

What's hot

Strat Review Apr 16
Strat Review Apr 16Strat Review Apr 16
Strat Review Apr 16rayfagan1
 
The McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program OverviewThe McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program OverviewDonMcDonnell
 
Delivery Excellence
Delivery Excellence Delivery Excellence
Delivery Excellence jkw900
 
Total quality management
Total quality managementTotal quality management
Total quality managementSruthi Balaji
 
For Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh VennaFor Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh VennaSuresh Venna
 
Value Engineering, What's not to love?
Value Engineering, What's not to love?Value Engineering, What's not to love?
Value Engineering, What's not to love?Nick Grant
 
Business Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and DeliverablesBusiness Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and DeliverablesProduct School
 
What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value Enov8
 
Quality Improvement Techniques
Quality Improvement TechniquesQuality Improvement Techniques
Quality Improvement TechniquesShreeya Jain
 
New service-development-process-design
New service-development-process-designNew service-development-process-design
New service-development-process-designGopinath Guru
 
Product Line Purchasing
Product Line PurchasingProduct Line Purchasing
Product Line Purchasingahendley
 
EDGE BA CoE Capabilities
EDGE BA CoE CapabilitiesEDGE BA CoE Capabilities
EDGE BA CoE Capabilitiesblainewsmith
 
YELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAMYELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAMAnubha Walia
 
How to Execute Your CX Vision
How to Execute Your CX VisionHow to Execute Your CX Vision
How to Execute Your CX VisionQualtrics
 

What's hot (20)

Strat Review Apr 16
Strat Review Apr 16Strat Review Apr 16
Strat Review Apr 16
 
The McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program OverviewThe McDonnell Group, Inc. Voice of the Customer Research Program Overview
The McDonnell Group, Inc. Voice of the Customer Research Program Overview
 
Tqm
TqmTqm
Tqm
 
Delivery Excellence
Delivery Excellence Delivery Excellence
Delivery Excellence
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
For Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh VennaFor Dummies - Delivery Excellence by Suresh Venna
For Dummies - Delivery Excellence by Suresh Venna
 
Resume
ResumeResume
Resume
 
Value Engineering, What's not to love?
Value Engineering, What's not to love?Value Engineering, What's not to love?
Value Engineering, What's not to love?
 
Business Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and DeliverablesBusiness Analysis: Key Concepts and Deliverables
Business Analysis: Key Concepts and Deliverables
 
What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value What are value stream mapping and its benefits, process and value
What are value stream mapping and its benefits, process and value
 
Giri Resume
Giri ResumeGiri Resume
Giri Resume
 
Quality Improvement Techniques
Quality Improvement TechniquesQuality Improvement Techniques
Quality Improvement Techniques
 
New service-development-process-design
New service-development-process-designNew service-development-process-design
New service-development-process-design
 
Product Line Purchasing
Product Line PurchasingProduct Line Purchasing
Product Line Purchasing
 
Aakash_Agrawal_Resume
Aakash_Agrawal_ResumeAakash_Agrawal_Resume
Aakash_Agrawal_Resume
 
EDGE BA CoE Capabilities
EDGE BA CoE CapabilitiesEDGE BA CoE Capabilities
EDGE BA CoE Capabilities
 
YELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAMYELLOW BELT - 6 SIGMA PROGRAM
YELLOW BELT - 6 SIGMA PROGRAM
 
How to Execute Your CX Vision
How to Execute Your CX VisionHow to Execute Your CX Vision
How to Execute Your CX Vision
 
aarti Ver 1.2
aarti Ver 1.2aarti Ver 1.2
aarti Ver 1.2
 
Final amended slide 1
Final amended slide 1Final amended slide 1
Final amended slide 1
 

Similar to Product and service design

Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...Innovate Vancouver
 
Birgit Mager - Journey map into the future
Birgit Mager - Journey map into the futureBirgit Mager - Journey map into the future
Birgit Mager - Journey map into the futureService Design Network
 
A guide to service blueprinting by Adaptive Path
A guide to service blueprinting by Adaptive PathA guide to service blueprinting by Adaptive Path
A guide to service blueprinting by Adaptive PathNewflux UX/UI News
 
Return on Design: The business value of design for services
Return on Design: The business value of design for servicesReturn on Design: The business value of design for services
Return on Design: The business value of design for servicesCsilla Narai
 
Impact Driven Delivery
Impact Driven DeliveryImpact Driven Delivery
Impact Driven DeliveryinUse
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?Sean Shepherd
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?Sean Shepherd
 
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...ServDes
 
Service Design: an introduction
Service Design: an introductionService Design: an introduction
Service Design: an introductionGretchen Thomas
 
Go Beyond Digital: Elevate Your UX with Service Design Thinking
Go Beyond Digital: Elevate Your UX with Service Design ThinkingGo Beyond Digital: Elevate Your UX with Service Design Thinking
Go Beyond Digital: Elevate Your UX with Service Design ThinkingUXPA Boston
 
Globant UX Studio Practices
Globant UX Studio PracticesGlobant UX Studio Practices
Globant UX Studio PracticesAlejandro Gamen
 
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...brettnorgaard
 
Servitization Ion Iriarte
Servitization Ion IriarteServitization Ion Iriarte
Servitization Ion IriarteOrkestra
 
Significance of CCXP Certification
Significance of CCXP CertificationSignificance of CCXP Certification
Significance of CCXP CertificationAndrew Gardner, CCXP
 
Soa modeling & bpmn
Soa modeling & bpmnSoa modeling & bpmn
Soa modeling & bpmnAyaz Shahid
 
Explaining Experience Design in a Simple Way
Explaining Experience Design in a Simple WayExplaining Experience Design in a Simple Way
Explaining Experience Design in a Simple WayJani Modig
 
We explain Experience Design in a few simple steps.
We explain Experience Design in a few simple steps. We explain Experience Design in a few simple steps.
We explain Experience Design in a few simple steps. Hyper Island
 
Designing Services
Designing ServicesDesigning Services
Designing ServicesNick Marsh
 

Similar to Product and service design (20)

Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...Transformation delivery architecture development model canvas - innovate vanc...
Transformation delivery architecture development model canvas - innovate vanc...
 
Birgit Mager - Journey map into the future
Birgit Mager - Journey map into the futureBirgit Mager - Journey map into the future
Birgit Mager - Journey map into the future
 
A guide to service blueprinting by Adaptive Path
A guide to service blueprinting by Adaptive PathA guide to service blueprinting by Adaptive Path
A guide to service blueprinting by Adaptive Path
 
Return on Design: The business value of design for services
Return on Design: The business value of design for servicesReturn on Design: The business value of design for services
Return on Design: The business value of design for services
 
Impact Driven Delivery
Impact Driven DeliveryImpact Driven Delivery
Impact Driven Delivery
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
 
Service design
Service designService design
Service design
 
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of...
 
Service Design: an introduction
Service Design: an introductionService Design: an introduction
Service Design: an introduction
 
Go Beyond Digital: Elevate Your UX with Service Design Thinking
Go Beyond Digital: Elevate Your UX with Service Design ThinkingGo Beyond Digital: Elevate Your UX with Service Design Thinking
Go Beyond Digital: Elevate Your UX with Service Design Thinking
 
Globant UX Studio Practices
Globant UX Studio PracticesGlobant UX Studio Practices
Globant UX Studio Practices
 
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...
Kinetic Data White Paper, Innovation And Differentiation For Outsourced Serv...
 
Servitization Ion Iriarte
Servitization Ion IriarteServitization Ion Iriarte
Servitization Ion Iriarte
 
Significance of CCXP Certification
Significance of CCXP CertificationSignificance of CCXP Certification
Significance of CCXP Certification
 
Soa modeling & bpmn
Soa modeling & bpmnSoa modeling & bpmn
Soa modeling & bpmn
 
Explaining Experience Design in a Simple Way
Explaining Experience Design in a Simple WayExplaining Experience Design in a Simple Way
Explaining Experience Design in a Simple Way
 
We explain Experience Design in a few simple steps.
We explain Experience Design in a few simple steps. We explain Experience Design in a few simple steps.
We explain Experience Design in a few simple steps.
 
Planning Models
Planning ModelsPlanning Models
Planning Models
 
Designing Services
Designing ServicesDesigning Services
Designing Services
 

Recently uploaded

CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceanilsa9823
 
LPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System PresentationLPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System Presentationthomas851723
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentationmintusiprd
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineeringthomas851723
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Nehwal
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sectorthomas851723
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Reviewthomas851723
 
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch PresentationBoard Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentationcraig524401
 
Day 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampDay 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampPLCLeadershipDevelop
 
LPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering PresentationLPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering Presentationthomas851723
 
Risk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxRisk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxSaujanya Jung Pandey
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, MumbaiPooja Nehwal
 
Training Methods and Training Objectives
Training Methods and Training ObjectivesTraining Methods and Training Objectives
Training Methods and Training Objectivesmintusiprd
 
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With RoomVIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Roomdivyansh0kumar0
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Pooja Nehwal
 
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607dollysharma2066
 

Recently uploaded (20)

CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
 
LPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System PresentationLPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System Presentation
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentation
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineering
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sector
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Review
 
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICECall Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
 
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Servicesauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
 
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch PresentationBoard Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentation
 
Day 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampDay 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC Bootcamp
 
LPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering PresentationLPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering Presentation
 
Risk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxRisk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptx
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
 
Becoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette ThompsonBecoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette Thompson
 
Training Methods and Training Objectives
Training Methods and Training ObjectivesTraining Methods and Training Objectives
Training Methods and Training Objectives
 
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With RoomVIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
 
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No AdvanceRohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
 

Product and service design

  • 1. PRODUCT AND SERVICE DESIGN ‘’CUSTOMER SATISFACTION” NTHABISENGKEKANA (STUDENT),OPERATIONSMANAGEMENT ABSTRACT Thisarticle takesa lookat the service experience andreviewsfromcustomerperspective.Whenyou introduce anewproduct or service,the vital elementisalwaysproduce andservice design.Effective and efficientdesignsare oftenbasedonprincipleslike “translatecustomerneedsandwants”.A recentupdate inthe discussionwaspresentedfromasurveythatwas done at Student AccommodationandResidence Life Departmentatthe Universityof Johannesburg. Here the focusis whatit takesto create successful service experience. Our designprocessincludesperformance improvementandwe followedthistosuitthe strategic objective of the university.We focusedonusingthe standardizationmethod,whichisthe processof implementinganddevelopingtechnical standardsonconsensusof differentparties.Some methods are genericbuttheyprovide neitherguidelinesfordesignersnorreflectthe differencesinvarious designsof service. KEY WORDS: service,service design,effective,efficient,principles,designprocess,performance improvement,standardization.