Ravinder Singh Dhillon is seeking a position as a Mechanical or Quality Engineer. He has over 10 years of experience in quality engineering roles at automotive companies like Chrysler and Volkswagen. He is skilled in quality inspection, reporting, and process improvement. Dhillon has a Master's degree in Mechanical Engineering and is a certified Six Sigma Black Belt.

1. Ravinder Singh Dhillon
ravinderdhillon27@yahoo.com
248-495-3445
CAREER OBJECTIVE:
To search for the position of a Mechanical/Quality Engineer in a developing organization
wherein my talent, experience and knowledge would help deliver better quality products to
the organization
KEY SKILLS:
 Highly proficient in checking the quality of the product and suggesting methods to
improve it.
 Provide early identification, tracking and resolution of warranty issues.
 Strong background in statistics, quality inspection methods, inspection equipment.
 Efficient to handle different projects at a single time individually and with a team as
per requirements of the project.
 Ability to maintain detailed reports of the quality issues on all the products produced
and reporting them to the management head.
 Good knowledge of work related computer applications and programs.
 Strong organizational, interpersonal, leadership, written communication and
computer skills.
 Assists with technical writing projects concerning quality and Standard Operating
Procedures.
 Analyze, project and track warranty information through various warranty databases
like EWT, PRAS, QNA, AWS, BSAQ, WDSS, e-CIMS, WIS etc.
 DFSS Black Belt, DFMEA, 5’S, Lotus Notes, CAD, MS Word,PowerPoint,Excel etc.
 Project experience on Battery system for hybrid and electrical and fuel cell vehicle.
EDUCATIONAL QUALIFICATIONS:
Masters of Science Wayne State University June 2013
Mechanical Engineering Current GPA 3.62
Bachelor of Science Punjab Technical University
Mechanical Engineering GPA 3.4
CERTIFICATIONS:
Six Sigma Black Belt (ASQ)
CAD/CAM
Relocation to Michigan / Full time student 08/2008-07/2010
PROFESSIONAL EXPERIENCE:
Quality/Manufacturing Engineer
Organization: Chrysler Sterling Stamping Plant, Sterling Heights, MI
Duration: June 2014 to Present
 Lead project teams through kaizen problem solving toward finding cause of quality
defects with appropriate countermeasures.
 Interface with customer to communicate issue status and resolution
 Process Control usage and understanding for extremely complicated processes at the
front of our Press Lines that consist of multiple inter-related variables.

2.  Implementation of World Class Manufacturing operating system which encompasses
every aspect from Safety, Focused Improvement, Workplace Organization, Logistics,
Quality Control, People Development and Environment.
 Manage deployment of correct means to achieve operational objectives which
includes bringing visibility to priority issues, ensuring correct methodology employed
to address issues along with cross-functional team members with correct skills and
competencies in effort to further develop the organization.
 Daily interface with all levels of organization from skilled trades to team leaders to
mid-level managers to staff and plant manager of stamping and manufacturing.
 Daily team development of proper skills and competencies to properly attack top
issues in manufacturing environment
 Responsible for departments immediate response for any Quality related concerns at
customer location and coordinates any related action and/containment plans.
 Ensures that breakpoints of containment are achieved and effectively communicated
both internally and with the customer.
 Coordinates and/or supports any product reflash activities at customer locations in
the event of a customer plant quality concern.
 Prepares quality results monthly for all customers including such key metrics as cost
of poor quality incurred, design/development related issues affecting quality, delivery
results, open issues, etc.
Customer Advocate Engineer/Powertrain Quality (Warranty)
Organization: Chrysler Tech Center, Auburn Hills
Duration: July 2013 – June 2014
Responsibilities:
 Analyzed Statistical data, warranty data and field issues on to develop problem
definitions for root cause analysis.
 Developed strategy to target real time emerging quality issues through QNA analysis
(customer input from dealers) versus the previous strategy utilizing a count on paid
claims (C’s/1000).
 Analyze, project and track warranty information through Technical Assistance,
Warranty Claims (EWT, PRAS, QNA, WIS), Dealer calls, Field Early Warranty (FEW)
during launch etc.
 Analyze, project and track Customer survey information through JD Power,
Consumer Report, and Customer Quality Index etc.
 Provides coordination of quality procedures, instructions, specifications and
standards to ensure customer satisfaction.
 Lead and organize resolution meeting to ensure corrective actions implemented and
clean stock per commodity.
 Conduct biweekly meeting with the customer satisfaction team for quality reviews on
the new immersing issue and update the database accordingly.
 Analyze all issues of customers and new products and advocate appropriate
resolutions from management.
 Monitor all customer inquiries and complaints and assist in effective resolution of
same.
 Educates/trains employees on quality and continuous improvement concepts.

3.  Provides periodic quality summary reports of warranty trend for Management
Review.
 Develop new ways to better satisfy customer needs (new/different equipment,
alternative work methods, improved quality/service, etc.)
Warranty Parts Validation Specialist/Powertrain Quality
Organization: Volkswagen, Auburn Hills
Duration: July 2010 - June 2013
Responsibilities:
 Responsible for reviewing, testing, processing tracking and reporting of automotive
parts as they pertains to warranty repairs and returns.
 Assist suppliers in resolving their quality issues through different Quality
methodologies.
 Partner with dealers when discrepancies are noticed while inspecting and processing
of warranty parts and take corrective actions to provide a positive experience for the
dealers.
 Supported Dealers, field staff and corporate employees on claims and parts
processing.
 Developed technical bulletins and tech tips to avoid misdiagnosis, thereby reducing
warranty cost.
 Specialized in Powertrain, Body and Chassis, Electrical, and Hazmat parts (Fuel
Pumps, Injectors Airbags and Seat belts, etc .
International Tractors Limited of India 05/2008-08/2008
Mechanical Engineer (Internship),
Prepared process sheets for each Assembly and Sub-Assembly involved in the whole
assembly of tractor so that everything is done in accordance with the standards.
Modifications in the Paint shop.
Directly involved in the installation and successful implementation of “System for engaging
and disengaging the hydraulic lift pump from engine drive for saving the engine power and
also increasing the life of hydraulic pump”.
Designed a Fixture for pre-installation of locking pins in the Gear shifter forks to avoid
bending of gear shifter rods.
Full Time student 12/2004-05/2008
Indian Railways Coach Building Factory 06/2004-12/2004
Mechanical Engineer (internship)
Study of End Wall of conventional as well as LHB coaches
Study of paint process of coaches
MEMBERSHIP: American Society for Quality