2. IN THIS ISSUE
WELCOME TO PIXEL.........................................................................................................3
PIXEL DIGITAL SYSTEMS WARMLY WELCOMES YOU .........................................................................3
WELCOME TO PIXEL DIGITAL SYSTEMS ..........................................................................................3
OUR TECHNOLOGY ..........................................................................................................4
OUR DISTRIBUTION PARTNERS AND ALLIANCES ..............................................................................4
OUR ACCREDITATIONS ..................................................................................................................4
OUR MERITS ................................................................................................................................4
OUR SHARED VALUES - FROM WORDS TO WAYS OF WORKING........................................................5
OUR CUSTOMERS.............................................................................................................7
A HIGH-PROFILE REGIONAL BANK ..................................................................................................7
STRUGGLING WITH INNOVATION? ...................................................................................................8
REINVENTION LED TO A NEW COMPANY...........................................................................................8
THE VISION BEHIND THE QUANTUM LEAP FORWARD PLAN................................................................8
THE MISSION TO HELP OUR CLIENTS ...............................................................................................9
OVERVIEW OF SERVICES .............................................................................................. 10
ENHANCED IT-SERVICES PORTFOLIO FOR TAILORED END-TO-END SERVICE ....................................10
AGILE TRANSFORMATION............................................................................................. 11
MANAGING BUSINESS TRANSFORMATION TO DELIVER STRATEGIC AGILITY .......................................11
OPTIMIZING PAPER WORKFLOWS HELPS THE BIGGER PICTURE .......................................................11
BIG CHANGES AHEAD.................................................................................................... 13
RAPIDLY CHANGING BUSINESS PLATFORMS REQUIRE FULL ATTENTION ..........................................13
ENOUGH INITIATIVES?................................................................................................... 14
WHERE IS YOUR BUSINESS ON THE TRANSFORMATION JOURNEY? ..................................................14
WITH PIXEL SMART ADVISOR YOU CAN SAVE AND TRANSFORM ......................................................14
REDUCE CASH SPEND................................................................................................... 15
DO YOU HAVE AN EYE ON THE CASH YOU SPEND IN THE BACK-END? ...............................................15
OUR TRANSFORMATION................................................................................................ 16
WE FOCUS SQUARELY ON IMPROVING CLIENTS’ BOTTOM LINE ........................................................16
DATA DRIVEN BUSINESS INTELLIGENCE LEADING TO BUSINESS AGILITY .........................................16
JOIN THE PIXEL JOURNEY ............................................................................................ 17
TURN ASSETS INTO SAVINGS........................................................................................................17
JOIN MANY OTHER UAE CLIENTS..................................................................................................17
3. WELCOME TO PIXEL
Pixel Digital Systems warmly welcomes you
Gurmeet Singh, Founder and Managing Director Guldeep Singh, Executive Director
Ole Sandner, Executive Vice President Deepinder Gujral, General Manager
Enterprise Managed Services Commercial Division
Welcome to Pixel Digital Systems
Pixel Digital Systems is a leader in digital managed services, serving a rapidly growing client
base, Pixel provides consulting & systems integration services, Managed Print Services &
Managed Content Services, combined with certain Cloud operations applying Data Driven
Business Intelligence, as well as commercial sales services throughout the IT industry.
With a deep technology expertise and industry knowledge, Pixel works with clients across
different business sectors: Enterprise, Financial Services, Health, Earth Minerals, Media,
Utilities, Public sector, Retail, Telecommunications, and Transportation.
Pixel is focused on business technology that powers progress and helps organizations to
create their firm of the future. In addition to many mainstream brands, Pixel is MPS Certified
and the Distribution Partner for Ricoh International and are ServiceOne and MPS Gold Partner
of HP Inc. as well as distributors of Xerox brand scanners.
4. OUR TECHNOLOGY
Our Distribution Partners and Alliances
Our Accreditations
Our Merits
With a global and certified approach to service delivery, Pixel responds to clients' complex
business challenges with consistent methodologies and common tools across industry sectors
and national boundaries.
Unique and creative solutions that meet the clients’ expectations not only by realizing the
clients’ business objectives, but particularly by our strict adherence to ethical principles
Continuous search for opportunities beyond the agreed business objectives
Creative approaches to the clients’ special needs in order to find unique and tailored
solutions that can help addressing
Team work based on the implementation of progressive disciplines professional quality of
services provided by a highly motivated team
Courage and readiness to go beyond the boundaries to reach objectives
Strong technological background
5. Our Shared Values - From Words to Ways of Working
While everyone understands the importance of getting value, improving value, challenging
value, at Pixel we also talk about values – and how we live by them.
These aren’t just words of an acronym to be remembered – we believe they are critical to
doing our business well. If we all live by these values, we act as one Pixel to our clients,
customers, colleagues and stakeholders. So take a moment to think about how you can apply
these values in your daily work, every day.
Accountability
We believe in accountability. Our clients ask us questions and we answer them – full stop. We
take ownership. We deliver what we say we will, not passing responsibility onto others. We
hold ourselves accountable to our clients and our colleagues for the outcome.
Trust
We believe in trust. It is a precious commodity in the world today and we value it highly. This
means we always act with transparency and integrity, demonstrating mutual respect in all
relationships. We encourage open and honest feedback. And we expect it in return from our
colleagues and our clients.
Operational Excellence
We wholeheartedly believe in operational excellence. We strive daily to add value and achieve
excellence. We do so by being agile, flexible and pro-active, continuously looking for ways to
do things better, faster, cheaper and stronger.
Service mindset
We believe in being of service to clients. Together, we work to understand their businesses.
We anticipate their needs and expectations in order to develop a mutual, long-term
partnership. Pro-active, we respond quickly, provide solutions and seek feedback. We foster a
can-do attitude and a healthy team spirit.
Innovation mindset
We believe in innovation. It keeps us sharp. Positive. Creative. Enthusiastic. A cut above the
rest. We welcome fresh ideas and inventive solutions. It keeps us evolving, seeking to improve
and meeting new challenges.
Social Wellbeing
We believe in social well-being, in taking responsibility to sustainably improve life conditions
for the wider community. We respect and support each other as individuals, always aware of
the impact of our actions on others. We want to create an environment that allows all of us to
reach our potential and objectives.
6. Excellence
Bottom line, we believe in excellence. We maintain the highest standards in everything we do,
focus on results, act with ambition. It attracts the best people to us. That in turn attracts the
best clients. Being the best gives us the competitive edge both for ourselves as individuals and
as a company.
7. OUR CUSTOMERS
Intense competition exists for access to client budgets and to new markets. But we believe our
technology, project-delivery capability and operational excellence will remain key
differentiators for our businesses.
Our priorities are in two strategic themes, namely grow share of wallet – helping existing
customers to migrate from Paper-to-Digital-to-Smart and to establish industry vertical markets
within sectors where our workflow and optimization methodologies can add huge value to our
client’s objectives.
With thousands of client’s already on board, a number of references are available, here are
just a few;
A high-profile Regional Airline
Pixel was selected as the supplier for the mission-
critical Managed Print IT environment.
During the migration period in 2015 the local entities,
working closely in partnership, succeeded in meeting
the strategic objectives set out jointly for this
program. In delivering against the jointly defined
criteria set out by a governance led engagement team,
the implementation of the contract company-wide and
in the key operational hot points, was highly successful.
Today there is a relationship of trust that has been built up, backed up by detailed
performance reporting, Multi-tiered SLA's and performance penalties.
A high-profile Regional Bank
Pixel was selected as the supplier for
MPS 5.0 Automated Managed Print Services
A highly structured managed service was put in place
to take over existing fleet and operational liabilities
spread over several vendors.
Pixel has enabled single source supplier management,
and data driven business Intelligence leads to optimizations going from Paper-to-Digital-to-
Smart.
Walk-In-Take-Over of 1127 existing devices from Hewlett-Packard
Servicing 60.000.000 pages annually
8. Automated Break/Fix and supplies forecasting
Secure Encrypted Print Management Software
On-site Technicians and Outsourced Solution Architect
Automated Toner Supply
Struggling with Innovation?
The digital era of smart business is transforming and reinventing entire industries, altering the
way products and services are created, priced, distributed and serviced. Organizations that
embrace this digital revolution, adapt and reinvent, become leaders.
In the digital economy, Pixel solutions can be your partner, arming you with tools, techniques
and technologies, that help you reinventing your business processes to become a successful
digital organization.
Let Pixel take you towards a process – innovation mindset and assist you to shift or exceed in
the smart world with our 7 lines of services.
Reinvention led to a new company
In 2012 Pixel Digital Systems set out to re-invent it’s company strategy, to facilitate a
transformation to a services led engagement model, helping our clients to transform their
businesses, and at the same time addressing a larger share of the IT-budget .
The vision behind the Quantum Leap Forward plan
Further rapid development of the company to become a leading Ricoh based IT company
respected by ethically and reliably delivering managed services
to businesses from Small to Medium to Enterprise in the GCC region and beyond
Ensure employee development in a fast changing world
from paper to digital to smart
Improve internal capabilities
Improve internal processes
Upholding long-term and successful partnerships while making new ones to ensure
objectives are met
9. The mission to help our clients
Our mission is to use our expertise in Paper to Digital to Smart to the advantage of our
clients in the big crew replacement – generational change taking place between 2014 and
2020.
10. OVERVIEW OF SERVICES
Enhanced IT-Services portfolio for tailored end-to-end service
The enhanced IT services portfolio is designed to deliver an even more tailored and individual
service. To support the Paper-to-Digital-to-Smart megatrends, the new offering focuses on 5
distinct offerings; called 5 Services Lines.
The offerings are designed to providing on premise, remote and cloud based services across
GCC with the ability to support UAE businesses operations across multiple countries. To help
you easily allocate costs, Pixel offers new business models, based on employee tailored
laptops and mobility and for example billing on a per-seat basis, fully managed and serviced
around its new business models.
You can basically hand over your entire multi-brand output platform to Pixel tomorrow to
manage, and we will immediately implement a ROI based management and reporting
structure that will relieve your own resources instantly and save you cash.
For specific interest for our larger clients, Pixel adheres to the newest IT Lifecycle Services
under ITIL and Prince 2 in order to deliver projects consistently and on budget and on time, so
your in-house IT-teams can focus on strategic objectives.
All in all the 5 Services lines draws an invisible bond between all relevant IT-systems that
impact the way our clients communicate, allowing them to benefit from our extensive
knowledge in supporting transformation and operational excellence.
11. AGILE TRANSFORMATION
Managing business transformation to deliver strategic agility
A term used by management consultants is that ‘the movie of history is speeding up!’
Discontinuous markets and business environments where many private and public sector
organizations now operate, are changing rapidly and in different ways.
• This paper seeks to explore ICT-based business transformation towards 2020 and in
trying to better understand this concept, it is important to establish that there is no
‘best way’ to set about change, but there are ways to make it happen.
• Moreover, transformation is unique, presenting distinct opportunities and challenges.
While there are a number of ways in which executives can seek to better understand
how they can engage in business transformation, the true measure of success, is in the
nature of its implementation.
• Even in organizations where there is a universal recognition that business
transformation is important and responses are implemented first, performance may still
suffer due to human factors.
• This ‘syndrome’, which is common in organizations, has been described as ‘active
inertia’, can be characterized as an organization's inability to take appropriate action
in the face of shifting market and business changes.
Optimizing Paper workflows helps the bigger picture
Most leaders are aware that successful ICT-based business transformation programs, are
generally founded upon changing employee behavior, changing thinking, and changing
perceptions of needed ICT spending affecting how work related activity is performed.
One overall call to action is that businesses need to incorporate a change from Paper to
Digital to Smart platforms in their business
strategies.
Estimated to be predominantly completed by
2020, this transformation happens in the
course of a few years, and needs careful
planning.
Investments in new technology can be
gradually shifted from the old platform to the
new, minimizing capital outlay.
12. Pixel can turn your Assets into savings by
applying data analytics to use and spend.
13. BIG CHANGES AHEAD
Rapidly Changing Business Platforms require full attention
Today ICT investments are predominantly procured in a RFP process, often deeply founded
in regulatory requirements to ensure that items are procured at the lowest unit price, or total
price for the bundled RFP request.
In transformation to the future, one of the most important activities is to control unnecessary
spending. By 2020 businesses are supposed to be converted to the “New Way of IT” and the
associated spending, and one of the ways to invest in the 3rd platform is to spend wisely in the
2nd platform where there is lots of overspending and underutilization of assets. Very often there
is no link between business shift and related procurement shift.
Storage
LAN & Client/Server
Printing
Mainframe, Printing & Terminals
2nd
IT Platform
1st
IT Platform
3rd
IT Platform
Mobility
Managed Print
Social
Cloud Big Data
Line Printing
Typewriter
The New Way of IT
2020
1990
1970
14. 17%
11
%
27%
10
%
22
%
ENOUGH INITIATIVES?
Where is your business on the transformation journey?
Not considering Assessing Started Completed One
initiative
Completed
Several
initiatives
Most companies get the vision right, but the execution is the hard part: more than half of
companies undertaking transformation fail to achieve the desired business result. Pixel will
help you release cash, to re-invest in any other project you may have.
With Pixel Smart Advisor you can save and transform
When four or five significant drivers are changing at the same time, the business environment
becomes highly complex, add to that the as the life spans of existing technologies and trends
continue to shorten, organizations need to respond with flexible solutions they can adapt to the
next development, while releasing the current.
Paper Digital Smart
Performance vs. Spend gap
Could be 4.400.000 AED for 380 devices
< 50% 50% - 70% 70% - 100% > 100%
246
Devices
33
Devices
40
Devices
61
Devices
YO
U
PAY
52%
Unaccounted spending
15. Device Segment Status Replacement model
HP Color LaserJet 2605dn Printer-Color-30K-19ppm Under utilized SP C252
HP Color LaserJet 4730mfp MFD-Color-25K-19ppm Under utilized C M775
HP Color LaserJet 5550 Printer-Color-30K-19ppm End of life SP C252
HP Color LaserJet 5550 Printer-Color-30K-19ppm Under utilized SP C252
HP Color LaserJet CM2320nf MFP MFD-Color-25K-19ppm Under utilized C M775
HP Color LaserJet CM4540 MFP MFD-Color-100K-29ppm Under utilized C M775
HP Color LaserJet CM6030 MFP MFD-Color-100K-29ppm Under utilized C M775 dnm
HP Color LaserJet CP2025dn Printer-Color-30K-19ppm Under utilized SP C252
HP LaserJet 200 color MFP M276nw MFD-Color-25K-19ppm Under utilized C M775 dnm
HP LaserJet 4200 Printer-BW-50K-39ppm End of life SP 4510
REDUCE CASH SPEND
Do you have an eye on the cash you spend in the back-end?
An example of the rapid transformation that has come from Pixel’s vast experience, was the
2014 launch of Pixel Smart Advisor, a cloud based management platform, which totally
eliminates the need to manage any existing paper based infrastructure.
In other words, any new procurement decisions can be made solely using Data Driven
Business Intelligence and Return On Investment analytics which helps releasing capital
spending for investment in new Digital and Smart areas.
16. Paper Reduce
Paper Based
Spending
Avoid
unnecessar
y spending
Reduce Time
& Effort
Digital Manage
Digital
Workflows
Improve
Business
Processes
Automate
Spend based
on ROI
Smart Invest
Smart
Technologies
Cloud,
Social
and Mobility
Digital
Business
OUR TRANSFORMATION
We focus squarely on improving clients’ bottom line
In 2014 Pixel announced an investment designed to aggressively accelerate its shift from a
provider of technology in a predominantly transactional business model, to encompass a
services business model as a key growth strategy, building upon its core foundation of
industry-leading hardware and software technologies combined in IT-related services.
To advance this shift, Pixel invested significantly in its capability matrix and associated
infrastructure, underscoring the company's commitment to its continued partnership with its
clients, helping them to grow their bottom line through effective document management,
improved workflow and increased productivity in the new business models.
Data Driven Business Intelligence leading to Business Agility
To ensure that current paper based budgets are constantly managed and actively
benchmarked against ROI, Pixel has developed its cloud technologies automating spending
and management of this area, allowing funds to be transferred to invest in the Digital and
Smart areas.
One reason why things are changing and you need to change too, is that Pixel as an online
firm can automate the process of RFP and rightsizing, in other words checking that the
business needs are constantly monitored and closely tied with the spending. Relations with
providers can be established differently and enhanced and fundamentally changing away from
procurement to business outcome.
Procurement workflows have traditionally used discounts and total cost of ownership
considerations, and focus on catalogue pricing, few have determined whether an individual
request for procurement is worthy or not, or even necessary.
Pixel is now a predictive analytics firm, gathering masses of data about utilization, rightsizing
and current costs which it uses to re-calculate tangible depositions of spending and
optimization, helping our clients to release cash and transform.
17. JOIN THE PIXEL JOURNEY
Turn assets into savings
Business transformation is continuous at Pixel.
We take the perspective that the concept
and the execution of our transformation
is never complete, because the
marketplace changes, and so do the
needs of our clients and clients.
The digital era just accelerates all of that.
As a result we have developed tools that help our
clients to turn assets into savings, by constantly
performing data analytics on need vs. capacity and spend.
Join many other UAE clients
Since its inauguration, the Pixel Smart Advisor has already gained popularity and is deployed
by more than 100 UAE businesses of all kinds, all the way up to banks, government and
airlines.
Deploying our simple appliance, starts the data collection automatically
and within 30 days, reliable data is presenting the state of the fleet,
the utilization to date, and going forward the deviations representing
the actual current need, is benchmarked against contracts entered
and new devices, prices and performance.
Pixel uses ITIL and Prince2 methodologies to
engage with you in a structured consultative
model, which is furthermore audited in accordance
with ISO 9001, ISO 20000 and ISO 27000.
All our methodologies are benchmarked in accordance with
industry guidelines from our founding membership of MPSA.
Paper
Digital
Smart
