Feeling challenged by the problems in your business? Looking for creative and strategic ways of solving problems? Your journey can start with critical thinking and problem-solving training. In a business environment, you are always searching for opportunities. Problems are opportunities in disguise. To become a problem-solver, you are on a mission to learn the art of thinking critically and creatively.

1. Critical Thinking Skills: A Guide for
Problem-Solving
Feeling challenged by the problems in your business? Looking for creative and strategic ways of
solving problems? Your journey can start with ​critical thinking and problem-solving training​. In a
business environment, you are always searching for opportunities. Problems are opportunities
in disguise. To become a problem-solver, you are on a mission to learn the art of thinking
critically and creatively.
You need to find innovative solutions to your problems which will derive from teamwork and
collaboration. Let’s explore the key concepts of critical thinking and problem-solving skills.
In this article ....
1. What is critical thinking?
2. Critical thinking and problem-solving: Why should you have the skills?
3. How relevant is critical thinking to your job?
4. Some ways of generating ideas creatively
5. How can a course on critical thinking help you to solve problems?

2. What is critical thinking?
Critical thinking refers to a combination of complex skills for a higher level of thinking. It is a
self-directed thinking process that produces new and innovative ideas and solutions to
problems. With critical thinking skills, you reflect critically on your learning experiences and
working processes. Based on your reflection, you can make effective decisions. Critical thinking
is ideally based on intellectual values i.e. clarity, precision, accuracy, relevance, consistency,
good reasons, reliable evidence, depth, breadth, fairness.
Critical thinking and problem-solving: Why should you
have the skills?
With the rapid changes in technology and lifestyle, we face new challenges continuously in our
life. Let’s see how critical thinking and problem-solving skills can help us:
● Improves flexibility and learning skills​. With the evolutionary changes in technology,
you have to learn and adapt faster to new environments and procedures. Critical thinking
helps us to be more flexible to changes.
● Students can ​reflect on​ their ​learning experiences critically​ and make effective
decisions.
● With critical thinking, you can ​take apart facts from opinionated facts​. You start
considering all possible options for reaching a prospective solution.
● In the field of education, students tend to ​become more interactive​ if the teacher
encourages them to think critically. With critical thinking, students can align their subjects
with their own lives. In the process, learners become active participants in the whole
learning process.
● While solving problems, students also learn other important skills such as ​creativity,
collaboration, and cooperation​.
● Encourages​ the practice of ​reasoning​ that helps us to overcome biases and prejudices.
● Critical thinking skills ​enhance performance​ as you are self-directed in your learning
and decision-making.
How relevant is critical thinking to your job?

3. Employers would always value someone who thinks critically. Being critical, you bring creative
solutions to problems and promote innovation in the organization. Here are some examples of
the application of critical thinking for different roles in an organization:
Manager
Managers are role models for their teams. As a manager, your ability to analyse problems
critically influence your team members in the long run.
Human Resources Specialist
If you are working in the HR department, your decisions are based on critical thinking. You can’t
afford to be opinionated as your decisions have a direct impact on your colleague’s career.
Lawyer
Lawyers work with subtle details, ambiguous facts all the time. Critical thinking is part of their
personality as they need to establish the truth by asking questions frequently.
Business Analyst
As a business analyst, you evaluate extensive data and make informed decisions. Critical
thinking helps you to make unbiased decisions based on concrete evidence and provide
innovative solutions.
Accountant
Although accountants follow specific principles and guidelines in their job, they require critical
thinking skills to decode numbers and financial documents. As an accountant, you need to
make good judgements to solve problems.
Marketing Associate
Marketing associates gather and analyse a wide range of information regarding the target
audience for their organisations. The ability to think critically can influence them to work out
different solutions for successful marketing campaigns.
Sales Agent and Customer Service Representative
Customer service representatives and sales agents work directly with the clients. They have to
make prompt decisions in critical situations. With critical thinking and problem-solving skills, a
customer service representative can visualize themselves in the shoes of the clients and react
accordingly.
Creative ways of solving problems: the problem-solving method

4. A creative problem-solving process is an innovative one that allows you to move from your
current undesired position to the desired position. You have to take a structured approach. You
have to define the problem at hand, gather information from all the available sources, list
possible solutions, analyse them and implement them to attain the desired effect. The core
principles of creative problem solving are:
● A balance of divergent and convergent thinking
Divergent and convergent thinking is one of the key factors creative problem-solving.
Both processes have their distinct features. You need to make sure that you are using
the processes effectively.
● Rephrase your problems and challenge statements as questions
Ask open-ended questions rather than closed questions that provoke short answers.
● Limit your judgemental instincts
According to Alex Osborn, challenging solutions at the earlier stage impedes the idea
generation process. Analyse the solutions at a later stage when all the solutions are on
the table after primary brainstorming.
● Positive language focus
Language has a big impact on our thinking process. We need to encourage the use of
“Yes, and .” rather than “No, but …”. Words like ‘but’ take conversations to an end and
bring negative energy in the initial brainstorming process.

5. Another popular model of creative problem-solving (CPS) is CPS Learner’s Model. The model
can be useful for generating innovative solutions.
1. Clarify
Start identifying your goals, desires or challenges. Don’t make wild assumptions about your
problem. Define your objectives clearly for clarity. Gather data about the problem. You can
interview people, conduct surveys and collect statistics. Try to understand everyone’s opinions
and feelings. Formulate open-ended questions based on your awareness of the problems.
Visualise the challenges and opportunities regarding the problem.
2. Ideate
It’s time for brainstorming, brain writing, mind mapping or other forms of idea generating
techniques. This is where creativity matters. When you get tired of the continuous process, take
a break and return with fresh ideas. ​Our comprehensive workshop on critical thinking and
problem-solving​ discusses elaborately on the preparation for brainstorming.
3. Develop
Now you are moving to the convergent stage of creative problem-solving. Your focus shifts to
the evaluation of all the ideas generated before. Analyse the potential solutions, and think of the
rationale behind the implementation of the solution.
4. Implement

6. You have to plan the course of action for the implementation stage. Identify your resources,
communicate with the stakeholders and explain everything to the implementer.
Some ways of generating ideas creatively
Brainwriting: Brainwriting is a complementary technique to brainstorming. It can be considered
a graphic version of brainstorming. Horst Geschka and his colleagues gave the idea as part of
their research on the innovation management method.
Mind mapping: Mind maps are a visual representation of ideas on a piece of paper. You put
the central idea in the middle and the associated ideas surrounding the central concept.
Afterwards, you connect the ideas.
Duncker diagram: A comparative flowchart of the present state and desired state side by side
with general solutions, functional solutions and specific solutions in three different levels.

7. Take me to the critical thinking and problem-solving course
How can a course on critical thinking help you to solve
problems?
From ​our course on critical thinking and problem-solving​, you will familiarise with the
following concepts:
● Understanding and defining problems for creative problem-solving
● Using your existing resources more productively to generate ideas
● Thinking outside the box overcoming personal limitations
● Gaining knowledge on the different phases of the creative problem-solving process
● Utilising popular models in your way to gather information about problems and solutions
● Working with team members and implementing established brainstorming techniques for
practical solutions to problems.
The modules of the course cover topics like problem-solving methods, information-gathering
techniques, defining problems for clarity, getting ready for effective brainstorming, generating
solutions, maintaining a specific sequence, solutions analysis and planning the implementation
phase.
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